We were signed up for this subscription which we never even submitted. I contacted their email for customer service multiple times and never ever received a response back. We put return to sender for... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have been nothing but extremely pleased with Early Moments! Purchased the subscription for my newborn grandson last year. Recently my daughter wanted to switch the age usage of books; you guys res... Toon meer
Bedrijf heeft geantwoord
Our granddaughter is on the autism spectrum and while we have not yet met her, we are told that she LOVES her books. She looks at them every day and is excited when new books arrive. We live in anot... Toon meer
Bedrijf heeft geantwoord
I am very happy with every aspect of Early Moments. They have been prompt with processing orders, answering questions, etc. The selections for books are excellent and no issues with the process of mon... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Early Moments has been publishing books and offering children's book subscriptions for over 50 years. We're proud to support some of America's most prestigious brands, including Dr. Seuss™, Disney, Sesame Street and Baby Einstein®.
Contactgegevens
934 Plaza Drive, 17754, Montoursville, Verenigde Staten
- 1-800-724-1818
- earlymoments.com
3,9
Goed
5K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Too expensive for 3 books a month
3 juni 2022
Antwoord van Early Moments
Hi Chelsa, With few exceptions, our prices are as good or better than you'll find elsewhere for books of this size and quality, and these are your favorites from childhood, delivered right to your door.
We can confirm that your subscription is cancelled, you will not be charged again. Thank you for reading with us!
My nephews enjoy the books they…
My nephews enjoy the books they receive. Early moments is easy to order and very helpful when you need help with anything. Will be with the company as long as I can afford books for my nephews.
3 juni 2022
Antwoord van Early Moments
Hi Joann, Thank you for sharing the gift of reading! Happy Collecting! - Your Early Moments Customer Care Team
Love the concept and book choices
1 juni 2022
Antwoord van Early Moments
Hi Andrea, We are thrilled to hear you are enjoying our program. Happy Reading!
I never received the books and it is…
I never received the books and it is not clear as to rather or not I am going to get the books. I do not have an alternate address and I have never had a problem receiving anything before. If I don't get the books I will cancel my membership and go with a book club that will get the books that I paid for to me.
31 mei 2022
Antwoord van Early Moments
Hi Lisa, We are distressed to hear you have not received your packages. We are showing that all shipped books have been delivered to the address on file.
Please reach out to us and we will resolve this right away.
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
Very crappy website and always takes…
Very crappy website and always takes way longer than said to get the books
30 mei 2022
Antwoord van Early Moments
Hi Brianna, We are sorry to hear you have had trouble with your online dashboard. Please reach out to us and we will trouble shoot this right away.
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
😎 awesomeness yyaaaayyyy 🎉😊
29 mei 2022
Antwoord van Early Moments
Hi Tamira, We are thrilled you are enjoying collecting with us! Happy Reading! - You Early Moments Customer Care Team
My granddaughter loves these books and…
My granddaughter loves these books and learned to read with them
29 mei 2022
Antwoord van Early Moments
Hi Michael, Thank you for sharing the gift of reading! Happy Collecting! - Your Early Moments Customer Care Team
The books are great, However shipping information is not properly provided.
The books I recieve are great! However, the shipping information is never sent to me properly and the package arrives at times completely unknown.
17 mei 2022
Antwoord van Early Moments
Hi there, We are thrilled you are enjoying the books. We want to ensure you are receiving our future shipment and tracking emails as expected. Please reach out to us and we will get this resolved right away.
www.earlymoments.com/dashboard
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
I canceled my account and I am still…
I canceled my account and I am still being charged every month.
15 mei 2022
Antwoord van Early Moments
Dear Lakendra,
We're sorry for any confusion. It looks like you cancelled your seasonal packages, but your monthly subscription was left active. We can confirm that your monthly subscription is now cancelled as well.
Thank you for reading with us,
- Your Early Moments Customer Care Team
Everything is all good
12 mei 2022
Antwoord van Early Moments
Hi Cynthia, Thank you for the 5 star review. We are thrilled you are enjoying the program! Happy collecting!
I love these books I bought them when…
I love these books I bought them when my kiddos were little now I buy for my granddaughter
10 mei 2022
Antwoord van Early Moments
We appreciate the 5 star review Keisha! Thank you for sharing the gift of reading. - Your Early Moments Customer Care Team
It is great books
It is great books. My daughter loves her Dr. Seuss's book and Disney books also
10 mei 2022
Antwoord van Early Moments
Thank you for the wonderful review. We are thrilled your daughter is enjoying our Disney and Dr. Seuss collections. Happy Reading! - Your Early Moments Customer Care Team
Everything is great
Everything is great, I am purchasing books for my granddaughter, my own kids enjoyed these in the 80's.
9 mei 2022
Antwoord van Early Moments
Thank you for giving the gift of reading, Anne!
Antwoord van Early Moments
Thank you for your 5-star review! We are thrilled to have you collecting with us!
The gift that keeps giving!!!
My subscription started with my first granddaughter and now she has two little sisters that will enjoy them too. I love the convenience and variety of reading levels that we have received. Thank you for the gift of lifetime learning. 🙂🙂🙂🙂🙂
6 mei 2022
Review zonder uitnodiging
Antwoord van Early Moments
Hi Jeanine,
We're so thrilled to hear that your grandchildren are enjoying their books! Thank you for giving the gift of reading!
- Your Early Moments Customer Care Team
this was a scam.
this was a scam.
(Update) the line above is the only context I gave on Trust pilot regarding my situation with the company. However somehow in their reply they knew I was referring to thier predatory subscription only tactic that got me and charged me $21.99 every four weeks for three books I never selected. After only wanting to purchase one book for $1 as they originally advertized. The very fact they knew why I was upset like many others with their company simply proves they are actively aware many are unhappy with their methods, but chose to continue being deceptive. I maintain my 1 star review for this horrible company.
3 mei 2022
Antwoord van Early Moments
Hi Travis, We're sorry for any confusion. We’re strictly a subscription program, as outlined clearly at checkout in our Membership Agreement. But we get it, life's busy and it's possible to miss the details! You can log into your account 24/7 to make changes to your subscription or contact us and we'll assist!
Your subscription is cancelled and you will not be charged again. Please reach out if you need any additional assistance.
www.earlymoments.com/dashboard
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
Blame customer for their website design bug
Upon subscription, in their website instruction states customer should be able to skip, resume, cancel and re-subscribe at ANYTIME.
So I tried them.
I thought I have successfully canceled and re-subscribed as my subscription status shows Canceled then changed back to Active. But later I was not able to login to my account. So I reached out to customer service.
Instead of providing support, they blame me for canceling before shipping of the welcome package, and states that was an action indicates that I'm not interested in subscribing, that I was only taking advantage, and the account was deactivated because of the cancellation.
Well, if someone is taking advantage, at least wait after the welcome package has shipped and then cancel?
If cancellation at certain time period will result in permanent deactivation of the account, please state so in your instruction.
If re-subscription doesn't work ANYTIME, should also state that in the instruction.
If the account is disabled, don't display Active to the front end user.
Overall it was a very confusing and unpleasant experience
3 mei 2022
Review zonder uitnodiging
Antwoord van Early Moments
Hi Kory, We're very sorry for any confusion and frustration regarding the welcome package and you account. When we set up an offer specifically for new subscribers, it is structured around knowing a customer has a long-term interest in our product, and thus we can give a very deep discount. If you express that you do not intend to continue a subscription with us, and cancel before the welcome package even ships, our system automatically stops shipment on the welcome package. We're sure you can understand that sending deeply discounted packages to those who do not intend to subscribe would not be sustainable. You certainly may cancel your subscription at any point in the future, but if you cancel before the welcome package ships, you become ineligible for that discounted package.
My Daughter loves the books she gets
My Daughter loves the books she gets. As soon as she sees the box she tells us she got her books.
2 mei 2022
Antwoord van Early Moments
Hi Taleesha, We are thrilled your daughter is enjoying her books. Thank you for collecting with us! Happy Reading! - Your Early Moments Customer Care Team
I got a list of books that were coming
I got a list of books that were coming. I changed the books and the got different ones I already have
29 april 2022
Antwoord van Early Moments
Hi Nancy, We are so sorry to hear this. We want to make this right. Please reach out to us directly so we can resolve this right away.
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
- Your Early Moments Customer Care Team
Love your book selection!
27 april 2022
Antwoord van Early Moments
Hi Selene, Thank you for reading with us. We are thrilled you are enjoying these classic titles! -Your Early Moments Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.