fantastic service, polite and respectful all the time. package came fast and safe with full instruction that made it easy to install/set-up. tyvm.
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
What looked like opening a can of worms, with more information required than seemed appropriate, turned into a very straightforward procedure. Book up, arrange a time, get assessment, pay, document... Toon meer
Bedrijf heeft geantwoord
From the first contact we had with easy EPC the experience was smooth and all the staff we dealt with were honest and helpful and conscious of our requirements. When we re contacted them to review t... Toon meer
Bedrijf heeft geantwoord
From the very first phone call I was put at my ease and assured that Easy EPC could and would help me. A booking for an EPC survey was made for a date that I requested and it all ran smoothly. The E... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Easy EPC
Geschreven door het bedrijf
Every property certificate, the easy way
Utilising our 17 years experience in the industry paired with our specialised assessor, admin, and technical teams to provide expert and efficient service across the UK.Our comprehensive list of 15+ services ensures you can find all your property compliance needs under one roof. Quote Me Today Energy Performance Certs Rental Property Surveys Sale Property Surveys New Build Surveys MEES Consultancy
Contactgegevens
First Floor, 12 Albion Street, BN2 9NE, Brighton, Verenigd Koninkrijk
- 0800 170 1201
- customercare@easyepc.org
- easyepc.org
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
very happy would use again and recommend
whole process was quick and easy and kept informed at all times. Pleasure to use
22 mei 2026
Antwoord van Easy EPC
Hi Elaine, we're grateful for the opportunity to hear about your experience.
Providing informative, quick, and easy service is important to the Easy EPC team, so we're happy to hear that this was reflected throughout your survey with us.
Please consider us at your service for any further property compliance needs.
Simple & straightforward
Simple, transparent and straightforward process with great customer service.
21 mei 2026
Antwoord van Easy EPC
Hi Natalie, we really appreciate that you've taken the time to share your feedback with us.
Your satisfaction with customer service is our priority, and it’s great to hear we're on the right track.
For any upcoming property compliance requirements, please don’t hesitate to reach out to us.
From the first contact we had with easy…
From the first contact we had with easy EPC the experience was smooth and all the staff we dealt with were honest and helpful and conscious of our requirements. When we re contacted them to review the changes we had made - again helpful as speedily dealt with.
What looked a little daunting at first was explained in the report simply and options given to conclude our needs to reduce our rating
Thank you to them all.
21 mei 2026
Antwoord van Easy EPC
Hi Duncombe, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
Our priority is keeping things easy for you, so we're very pleased to hear that we were able to help you make a daunting process less so.
Should you need another survey or further assistance, we're just a call or email away.
An efficient company
The company gave prompt attention and sent a very pleasant assessor who took a large number of measurements and photos. He asked a few questions about dates of original construction, extensions and alterations. The report, available soon afterwards, was as expected, except for two surprising points: firstly, the energy consumption said to be required for this house is almost twice as much as the energy which I actually consume and pay for! And secondly, there is unlikely to be as much room for savings on lighting as the report says because half the bulbs in the house are already low energy bulbs which I have used to replace the old-fashioned bulbs as they fail.
19 mei 2026
Antwoord van Easy EPC
Hi C. A. Longhurst, customer feedback is important to us, so thank you for taking the time to share yours.
We're pleased to hear our prompt and thorough service was well received, and I'd like to explain the two points you raised, as both are features of how this type of report works rather than errors.
On the energy consumption figure: an EPC is calculated using what's called a standard occupancy assumption. The figure is not a prediction of your actual bills, and it's not meant to match them. The calculation assumes a standard household for a property of your size, age and construction, heating the home to set temperatures for set hours each day, with hot water use based on the floor area. Crucially, two identical houses receive the same rating no matter who lives in them. That is deliberate, because the certificate is designed to describe the building, not the habits of the people in it. Since the assumptions are deliberately average, a household that heats less, heats fewer rooms, or is out of the house a good deal will often use considerably less than the modelled figure. Your actual use being around half the figure shown is entirely consistent with this, and is not a sign that anything is wrong with the report.
On the lighting savings: the proportion of low energy bulbs is recorded during the survey, and the saving shown is calculated only on the bulbs that are not yet low energy. So the report has not assumed you are starting from scratch. The figure already reflects that you have replaced roughly half. What it cannot do is tailor the estimate to your specific fittings and usage, because the recommendations are generated by the standardised government approved software rather than a bespoke assessment. For that reason the actual saving from finishing the job is likely to be modest and may differ from the figure quoted.
If you are planning improvements and want figures based on your property specifically rather than the standard assumptions, we'd always recommend a tailored consultation report first. You can read more here: easyepc.org/minimum-energy-efficiency-standards
I hope that helps clarify both points. If you'd like to talk either through in more detail, our customer care team would be happy to go over them with you.
The appointment with tenant was…
The appointment with tenant was arranged, the checks carried out and report issued very quickly and efficiently. I was kept informed the whole time.
18 mei 2026
Antwoord van Easy EPC
Hi RS, thank you for sharing your feedback with us.
We take pride in providing an efficient experience for our customers while keeping you informed at all stages, so we're very happy to hear that you appreciated that.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Wonderfully responsive to my needs
Wonderfully responsive to my needs. So helpful, plus the speedy service is much appreciated. Going above and beyond
13 mei 2026
Antwoord van Easy EPC
Hi Christina, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
Your recognition of our team's responsiveness, helpfulness, and speed is greatly appreciated and motivating, we’ll be sure to share your feedback with the team.
If you require any surveys in the future, we'd be delighted to provide our services again.
Antwoord van Easy EPC
Hi Mr Belton, we appreciate that you’ve taken the time to share your insights.
We're pleased to know that our dedication to communication, efficiency, and friendliness has been well-received.
Should you need another survey or further assistance, we're just a call or email away.
Too price cost me money to fail my…
Too price cost me money to fail my cooker which never were problem scamming bastard
13 mei 2026
Antwoord van Easy EPC
Hi Misbah, thanks for taking the time to leave a review, we take feedback seriously here.
I understand that you are upset that your cooker didn’t pass the gas safety certificate inspection, and I would like to explain further why this is, to help you understand why the appliance is not safe to use.
The purpose of a Gas Safety Certificate is to ensure that all gas appliances in a property are safe to use and will not cause danger to those occupying the property at any time, unfortunately it was found during the inspection that your cooker is unsafe.
Our engineer noted three main issues when completing the gas safety inspection, which was that the cooker that failed had been modified to bypass the FDS (Flame Supervision Device) and the burners that were not modified had failed FDSs. The Flame Supervision Device is a critical safety device built into gas appliances that ensures when a flame is extinguished that the gas stops going to the burner. This is a vital component as it stops unburned gas leaking from the appliance, preventing a dangerous build up of unburned gas in the kitchen/property. The engineer also noted that there was no interlock on the gas supply and no fixed permanent ventilation.
In terms of the price of your survey, we always aim to provide the most competitive quote available while still paying our staff and engineers fairly, however we know that occasionally you may be able to find a more competitive quote. Our quotes are no-obligation, so you are always free to go elsewhere should you please.
I hope that this explanation has helped you understand why your cooker failed, but should you like to discuss the report or anything else further, our customer care team will be more than happy to help, so please don’t hesitate to reach out.
Helpful and professional service with…
Helpful and professional service with prompt response to communication.
8 april 2026
Antwoord van Easy EPC
Hi Peter, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
We're truly pleased to hear your feedback on our service and communication as we strive to keep our standards in those areas as high as possible.
If you're in need of any property survey services in the future, we’re ready to help.
Antwoord van Easy EPC
Hi Susan, thanks for taking the time to leave us a review.
Your satisfaction with our helpfulness and speed is our priority, and it’s great to hear we're on the right track.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Very helpful from start to finish
Very helpful from start to finish. Would highly recommend Edda!
30 april 2026
Antwoord van Easy EPC
Hi John, we really appreciate that you've taken the time to share your experience with us.
It's lovely to hear your feedback for our assessor Edda, we'll be sure to pass your kind words onto her.
Should you need another survey or further assistance, we're just a call or email away.
I was well informed with everything…
I was well informed with everything going on the engineers were friendly and it was all done in a reasonable amount of time
29 april 2026
Antwoord van Easy EPC
Hi Suzanne, thanks for your 5* review, we really appreciate you taking the time to share your experience with us.
It's rewarding to know that you appreciated our communication and speed, as those are priorities for us.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Antwoord van Easy EPC
Hi Lee, we appreciate that you’ve taken the time to share your insights.
Providing easy, quick and professional service something we prioritise here at Easy EPC, so it's great to hear that you'd rate us 5 stars for it.
Should you need another survey or further assistance, we're just a call or email away.
Quick and easy.
Very easy and quick to book. Phoned up, got through straight away, helpful woman took info & gave me a price. Received email confirming cost almost immediately. Replied email to confirm date. All very straight forward. Price was pretty good too. Would use again.
28 april 2026
Antwoord van Easy EPC
Hi Tracey, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
We're delighted to know our efforts towards providing speedy, straightforward service at good prices have resonated with you positively.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Amazing experience
Amazing experience. Easy to get quote booked in. The lady who visited us was lovely and she explained what she was doing. Got the invoice to pay within a couple of days and then I could access the EPC.
Highly recommend.
1 mei 2026
Antwoord van Easy EPC
Hi Alex, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
We're happy to hear that you'd recommend us for our services, particularly our ease of booking and our assessor.
Please feel free to contact us for any future needs, we'd be eager to assist you further.
Helpful assessor (Ron) and promptly and…
Helpful assessor (Ron) and promptly and efficiently arranged
24 april 2026
Antwoord van Easy EPC
Hi L Jones, thanks for taking the time to leave us a review.
It's great to hear you’re happy with our service and we’ll be sure to pass on this feedback to the team.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Antwoord van Easy EPC
Hi Mark, thanks for your 5* review, we really appreciate you taking the time to share your experience with us.
We take pride in providing prompt, hassle-free service, so we're glad that we hit the mark for you.
If you need help in the future please don't hesitate to get in touch as we'll be glad to be of service again.
Quick and easy
Quick and easy. The assessor even liased with my tenant to arrange access.
23 april 2026
Antwoord van Easy EPC
Hi Dave, we really appreciate getting feedback, so thank you for taking the time to share your experience with us.
We're pleased to know that our dedication to providing quick and easy service has been well-received.
If you require any surveys in the future, we'd be delighted to provide our services again.
Great and prompt service
Great and prompt service. They were also understanding when we had to reschedule the appointment several times. Kudos!
22 april 2026
Antwoord van Easy EPC
Hi Miss Jay B, it's important for us to hear directly from clients, so thanks for taking the time to share your feedback.
Promptness and ensuring the experience for our customers is as easy as possible are things our team prioritises, so it's great to hear that you'd rate us 5 stars for it.
Should you need another survey or further assistance, we're just a call or email away.
Fast service and very friendly customer…
Fast service and very friendly customer service.i highly recommend
22 april 2026
Antwoord van Easy EPC
Hi Kandiah, we really appreciate that you've taken the time to share your feedback with us.
Your recognition of our team's friendly and fast is greatly appreciated and motivating, we’ll be sure to share your feedback with the team.
If you're in need of any property survey services in the future, we’re ready to help.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.