I used easy merchant to purchase a particular fitting needed for a soil stack re furb project. It was easy to order and a great price. Unfortunately, as no fault to the supplier as I think it was drop... Toon meer
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Lees wat reviewers zeggen
Supa Swift delivery! Real quality Geotextile. As far as I can tell EasyMerchant is the best place to source Geotextile in the whole country. Will definitely be buying from them again! 5 STARS
Good service. Prompt delivery. Helped when I rang to specify delivery instructions (house difficult to find). Great that product can be bought to size needed rather than buying a roll. Will use this c... Toon meer
EasyMerchant = "easy to deal with". A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.
EasyMerchant Limited
Geschreven door het bedrijf
- The easiest way to order pipework systems and building materials direct to the building site.
- Here at EasyMerchant we believe in the so called “Service Triangle”. For anyone hasn’t heard of this before, it’s the connection between price, product and service. Our customers tell us that these are the three key factors that if met, wins their repeat business. Unfortunately, this would appear to have been lost on some of the other internet merchants out there, and the internet is full of cheap products, cheap staff, and an even cheaper delivery service. Here at EasyMerchant Limited we use our years of industry experience to optimise the entire process. We use our long standing connections with industry leaders to create an unbreakable network geared solely for your satisfaction.
The highest rated online drainage merchant in the UK!
We understand that customer service is the single most important business aspect and our mission is to impress every single customer.
Fast and accurate free shipping for all orders over £120!
Contactgegevens
Unit 2, 18 Bridle Close, Finedon Road Industrial Estate, NN8 4RN, Wellingborough, Verenigd Koninkrijk
- 01371850120
- sales@easymerchant.co.uk
- easymerchant.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Two different orders issues
On an order placed late last year the wrong terram order was delivered which although a pain does happen so thought nothing too much of it and was refunded swiftly for the error. I ordered another full roll of terram over a week ago which although after 5 phone calls was informed it was out for delivery 3 days on the trot it still hasn't arrived with no explanation of where it is so have now cancelled this order unfortunately as it was required for a job. Very friendly on the phone but for one reason or another nothing got sorted, shop local next time I suppose
1 juni 2025
Antwoord van EasyMerchant Limited
Hi Simon,
Our apologies for the delay on your order, and for how the previous order went as well.
We were let down by the courier on this order unfortunately, we do warn on our delivery information page that it can take up 6 working days if something goes wrong with the courier, although it is very rare we like to be honest and warn about it.
Our courier had upgraded your order to an AM delivery today, as we had complained to them last week for the delays. But as per your call with my colleague this morning we have asked them to RTS this now as you no longer need it.
Kind regards,
EasyMerchant Team
great service
31 mei 2025
Antwoord van EasyMerchant Limited
Hi Karl,
Thanks for your review! Great to hear you were happy with the service - we really appreciate it.
Kind regards,
The EasyMerchant Team
Very simple process purchasing online
Very simple process purchasing online. Plenty of communication from merchant, arrived in good condition when expected.
28 mei 2025
Antwoord van EasyMerchant Limited
Hi Martin,
Thanks for the great review! We're really glad the process was straightforward and that everything arrived on time and in good condition. Appreciate your support!
Kind regards,
The EasyMerchant Team
Change your credit card address if you move house!!
I ordered Terram and managed to have EasyMerchant deliver it to the wrong address...! No problem, as EM found it at the DHL depot and returned it to my correct address. This is my second EM order for Terram, it is an outstanding product provided by an exceptional team at EM. Well done Folks- brilliant job AGAIN !
19 mei 2025
Review zonder uitnodiging
Antwoord van EasyMerchant Limited
Hi Joanne,
Thank you for your brilliant review (again!) — it really means a lot. We're so pleased we could get everything sorted after the delivery mix-up, and glad to hear you're still happy with the Terram and our team. We’ll always be here to help with the next project!
Kind regards,
The EasyMerchant Team
Received email straight after order…
Received email straight after order received, and one when order had been dispatched. Only had a problem with DHL.
9 mei 2025
Antwoord van EasyMerchant Limited
Hi Beryl,
Thanks for the feedback! We're glad the order process and communication went smoothly, even if DHL didn’t quite hit the mark! Really appreciate your patience and your support.
Kind regards,
The EasyMerchant Team
very helpful person i spoke to…
very helpful person i spoke to regarding the membrane i puchased and super quick delivery
16 mei 2025
Antwoord van EasyMerchant Limited
Hi Jean,
Thanks for your review! We’re really pleased to hear you had a helpful experience over the phone and that your order arrived super quickly. Appreciate the support!
Kind regards,
The EasyMerchant Team
Brilliant service.
Brilliant service thank you! My order arrived quickly but part of it was damaged in transit.
I emailed and George on the team was really helpful, dispatching a replacement that arrived the next day.
23 mei 2025
Review zonder uitnodiging
Antwoord van EasyMerchant Limited
Hi Luke,
Thanks for your lovely review! We're sorry to hear part of your order arrived damaged but really glad George could get a replacement out to you so quickly. We’ll pass your kind words on to him! Always happy to help and hope to assist you again soon.
Kind regards,
The EasyMerchant Team
Good service
8 mei 2025
Antwoord van EasyMerchant Limited
Hi Russell,
Thanks for your feedback! We’re glad you were happy with the service and really appreciate your support.
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi there,
Thanks for your review! We’re so pleased to hear you found our team respectful and helpful—that’s exactly the kind of service we aim to provide.
Kind regards,
The EasyMerchant Team
Very high shipping costs
Only experienced the web site to date, now awaiting a very expensive delivery service, why these services ask for a review before even shipping the product is beyond me.
The main item of note was the wide stoke listed, but shipping costs are very expensive and not a fast enough to qualify the costs.
22 mei 2025
Review zonder uitnodiging
Antwoord van EasyMerchant Limited
Hey Neil.
Thank you for the review! Unfortunately I think it may be for another company as we don't sell that product.
Kind regards.
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi Rich,
Thanks for your feedback! We’re really glad you were happy with the product, delivery speed, and pricing. Appreciate your support and hope to help again soon!
Kind regards,
The EasyMerchant Team
Helpful and accurate advice
Phoned to confirm details of my purchase and received polite and helpful details, delivered on time and in perfect order.
9 mei 2025
Antwoord van EasyMerchant Limited
Hi John,
Thank you for your kind words! We're really pleased we could provide helpful info over the phone and that everything arrived on time and in perfect condition. Great to know you had a smooth experience from start to finish!
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi Martin,
Thanks for your review! It’s always nice to hear when we can beat expectations—glad to know the delivery arrived even earlier than promised!
Kind regards,
The EasyMerchant Team
Antwoord van EasyMerchant Limited
Hi Mark,
Thanks for the great feedback! We’re pleased to hear you were happy with the prices and fast delivery. We appreciate your support!
Kind regards,
The EasyMerchant Team
Good quality, reasonably priced
Ordered 10m of Terram for a garden project. Arrived reasonably quickly and appropriately packed. Would order again from these guys, especially as you can get different sizes
6 mei 2025
Antwoord van EasyMerchant Limited
Hi Graham,
Thanks for your review! We're glad the Terram arrived in good time and that you were happy with the packaging and sizing options. We’d be more than happy to help with your next project!
Kind regards,
The EasyMerchant Team
Company fine, one of the products was rubbish
Helpful ordering. p&p is expensive per item. The gorilla tape we purchased was useless for the job it was advertised for. The Terram was fine.
4 mei 2025
Lovely lady on the telephone which is a…
Lovely lady on the telephone which is a rarity these days. Item posted and delivered really quickly too. Overall excellent service.
1 mei 2025
Antwoord van EasyMerchant Limited
Hi Neil,
Thank you for the lovely feedback! We’re so pleased to hear you had a great experience on the phone and that your item was posted and delivered quickly. We really appreciate your kind words and support.
Kind regards,
The EasyMerchant Team
Great product
Great product, my bunnies are so happy with it and it keeps them from going behind the sofa to pee!
24 april 2025
Antwoord van EasyMerchant Limited
Hi Cosmo,
Thanks for the brilliant review! We’re so glad your bunnies are happy—and even happier that your sofa is safe! 🐰 It’s always nice to know our products are making life easier in unexpected ways.
Kind regards,
The EasyMerchant Team
Amberstone …
Very good to deal with over the telephone.Prompt delivery and the order was complete and correct. Thank you.We shall use your services again.
2 april 2025
Antwoord van EasyMerchant Limited
Hi Neville,
Thank you for your kind words! We're so glad everything was correct, complete, and delivered promptly. Great to hear your call with us was a positive experience too. We look forward to helping you again!
Kind regards,
The EasyMerchant Team
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