Very disappointed with this company. I bought a breast pump, and it only worked for a few days before it completely stopped expressing milk. As a new mum, I really needed it to express my breast milk, and this caused me a lot of unnecessary stress and anxiety.
I contacted customer service and even sent them videos showing the problem. At first, they told me they had sent a replacement, but I never received anything. Later, they told me that if I wanted a replacement quickly, I would have to pay £75. Otherwise, the only option was to send the faulty pump back, but they never even gave me a return address—only an email to contact.
The whole process has taken far too long, and I still don’t have a working replacement. On top of that, some of their replies came across as sarcastic and unhelpful, which made an already stressful situation even worse.
Kwaliteit: 1
Prijs-kwaliteitverhouding: 1