E-Bikes Express Reviews 31

I’ve just purchased an Ado Air 28 Pro e-bike, having spent much time researching which bike to buy, I found this UK based company to be the most competitively priced.

They have provided fantastic customer service, keeping me updated with delivery dates, sending me a free bike lock and even offering temporary insurance if needed.

I much appreciated the personalised follow up card from the founder of E-Bikes Express.

I cannot recommend this Company highly enough and they surpassed my expectations.

Purchased an ebike from E-Bikes Express on the cycle to work scheme. Very smooth process and completed quickly. Excellent customer service and kept me updated throughout the purchase. Would definitely use them again and recommend.

Very good communication with a real person. Good follow-up. It is really vital to have confidence in the customer service when making a big purchase over the internet. This company has really got that.
The bike I bought is a Juicy town e-bike. I was worried about the size and weight and the assembly. It was Perfect. Very easy to put together- even for arthritic hands. The youtube video was very helpful. The weight is fine and it handles very easily. So happy to be on the road again with the wind in my hair. Bought because of knee damage which stopped me cycling after a lifetime of using a bike as main transport for work, shopping and getting out and about. This is perfect - still a little effort for peddling if I want, but assistance for when it is too much. Brilliant! So happy! And I definitely recommend buying from this company. Please don't change the service - it's what gave me confidence to invest so much in a bike after cycling for 25 years on one that I swapped for some climbing shoes.

Just received my bike. Very pleased. What I'm more pleased with is the outstanding customer service and attention to detail I received from the E-Bikes Express team every step of the way from purchase to delivery. I'm old enough to remember proper old fashioned customer service and I thought it was a thing of the past until last week. As I was buying through the Cycle 2Work scheme and doing it all online I was a little bit concerned, but I need not have been as Joe and his team made the whole process painless. Important to note that they also use an excellent courier service for deliveries who couldn't have been more helpful. I rarely write reviews as they sound insincere and corny, but please buy with confidence from these guys, you won't regret it. Many thanks to you, will definitely use you for future purchases.

E movement Pixie, Sky blue.
Lovely bike, my first e bike. I'm a very youthful 77 year old, but bike riding was getting a bit tiring. Buying this Pixie has been a great experience for me, hills no problem. I need to do one or two modifications to make the bike fit me better . I'm only a little chap 5ft 1 in, but when the seat was as low as possible, great I could put my feet on the ground. My legs are only 27 inch inside leg, but on the low seat setting l just could not turn the pedals my knees were nearly touching my chin. Had to put the seat up 4 in to get the pedals turning. My daughter has recommended a dropper post so I can adjust it as I ride. Quite happy with my purchase, the battery life seems excellent and I am really looking forward to going on long rides again.
Joe at e bikes express was excellent, told me the bike was on its way and after delivery phoned me to see if everything was OK. The bike arrived on time and was fully assembled, even the battery was charged. Thanks Joe it's great doing business with you .

I had a fantastic experience with E-Bikes Express! The ordering process was smooth, and my e-bike arrived earlier than expected. The bike itself is high-quality, easy to assemble, and rides like a dream. Customer support was responsive and helpful with all my questions. Highly recommend E-Bikes Express for anyone looking for a reliable e-bike!

Excellent!!!

Super happy with my purchase it is a beautiful bike. And Joe was extremely helpful and professional throughout

Customer service with E-Bikes Express was excellent. They gave me lots of insight on what bike suited me best and updated me every step of the way through the process

My bike was delivered and my cycle to work voucher was redeemed within just a couple of days! Ordering from E-Bikes Express was one of the most easy and best online shopping experiences I have had

I am very, very impressed with my whole experience of dealing with E-bikes Express. From the secure online purchase to safe delivery of my chosen E-Movement Pixie - Folding Electric Bike - 250W/500W. Unpacking my new toy and taking it out on the road for the first time was a great experience. I'm sure anyone making an online purchase from this company will have a great experience too.

I have never had such a positive experience with any company. From first contact to the arrival of my order, Joe and his team went out of their way to ensure that I had the best experience possible. As an e-bike novice, I asked a LOT of questions all of which were answered immediately and in depth. The bike itself is amazing, (Rocket SX sport utility). This company thoroughly deserves to thrive. Well done from a delighted customer.