Outstanding customer service. My bike had a broken axle and Echelon had no spares, so they replaced the whole bike. Arrived in five days. I was emailed throughout with updates and also after completio... Toon meer
Bedrijf heeft geantwoord
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Ordered and paid for a treadmill 23/07/26 Week later received an email, none in stock Refund was being processed. Did have to tell them they will still available to order and pay for onlin... Toon meer
Bedrijf heeft geantwoord
i have had running machine not even for a year and i have had to have 2 engineer call outs. After communicating with yourselves and explained my concern about the longevity of this unit i was basic... Toon meer
Bedrijf heeft geantwoord
Debbie in customer care was excellent. She very helpful and arranged for an engineer to come out to me. Also was not aware of the guarantee on certain parts of the treadmill. Impressed that didn’t ha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Echelon Fitness UK
Geschreven door het bedrijf
Echelon is a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment whilst always engaging our member-based community.
Echelon’s wide variety of high quality smart bikes, smart treadmill, smart rower, and smart fitness mirror allow people to workout in their own space, in their own time, and in their own way by delivering a community to inspire, classes to challenge, and instructors to motivate. Experience connected home fitness unlike ever before with Echelon.
GET THE ECHELON APP
Contactgegevens
Verenigd Koninkrijk
- +44 (0)1675 623433
- cs@echelonfit.uk
- echelonfit.uk
2,8
Gemiddeld
283 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Not only does the app have a fantastic…
Not only does the app have a fantastic selection of live and on demand classes… the customer service team are amazing and don’t treat u like a number, they listen and help in anyway they can
21 april 2022
Antwoord van Echelon Fitness UK
Hi Nathan,
We really appreciate you taking the time to provide us with your feedback.
We love having you as part of our amazing community, and we look forward to watching your progress in the coming weeks!
Great customer service received from…
Great customer service received from Echelon. Specifically on a warranty claim 2 weeks before the end of the 12 month guarantee period. Initially sent new parts, didn’t fix the issue, then an engineer visit who recommended further parts, however echelon stepped up with an exchange for a new bike that comes with a new 12 month warranty. Absolutely great experience received despite the issue with the product, would highly recommend.
Classes and equipment are excellent.
18 april 2022
Antwoord van Echelon Fitness UK
Hi Ryan,
We are so pleased to hear that our Customer Service team have been able to resolve the issues you had experienced with your bike.
We look forward to seeing you on the leaderboard!
Spinning sensation
We have had our bike now just over a week, we are loving the smooth cycle, we are getting used to the different classes and finding the ones we are enjoying.
18 april 2022
Antwoord van Echelon Fitness UK
Hi Jackie,
We are so pleased to hear that you are loving your bike. Thank you for taking the time to provide us with your feedback.
See you on the leaderboard soon!
I ordered a t shirt.
So I ordered a T shirt from Echelon fit UK and it was so incredible simple to do and the order came so fast. I really could hardly believe how quickly it came. I live in the United States so I was expecting a wait but no such thing.
I will totally ordered from Echelon fit UK in the near future.
16 april 2022
Antwoord van Echelon Fitness UK
Hi Malcolm,
Thank you for your feedback. We're so pleased your t-shirt arrived so quickly.
See you on the leaderboard!
So easy to set up
So easy to set up. The kit is amazing and really sturdy. Just like the spinning bike I use at the gym. The classes are really great too. It's been a life changer to have this at home!
13 april 2022
Antwoord van Echelon Fitness UK
Hi Illy
Thank you for your feedback. We look forward to seeing you on the leaderboard soon!
Great service and excellent product
12 april 2022
Antwoord van Echelon Fitness UK
Hi Jakki
Thank you for taking the time to provide us with your feedback.
I love Echelon fit!
10 april 2022
Antwoord van Echelon Fitness UK
Hi Tim.
Thank you! We love having you as part of our wonderful community too!
See you on the leaderboard.
Outstanding product, even better back-up from the customer service team.
Cannot compliment Echelon enough for how thorough their customer service dept is. A few niggles with the bike but Debbie and Caroline took the time to phone/talk me through options.
Special mention goes to Nicole who has gone above and beyond to ensure all issues have been resolved in a timely manner. Outstanding from the whole team. Cheers.
9 april 2022
Antwoord van Echelon Fitness UK
Hi Gussy.
Thank you for taking the time to provide us with your feedback.
We are so pleased to hear that our Customer Service team have been able to resolve the niggles with your bike. We will ensure the whole team are aware of your feedback.
See you on the leaderboard!
Bike delivery and first use.
Bike ordered and delivered in super speedy time. Really easy to put together and get started. Now trying to get used to it.
I would recommend a gel seat though as the seat takes some getting used to I can tell you!
Enjoying the scenic rides (as working from home a lot) and husband is doing the 10 minute sessions as he hasn’t done anything for years!
7 april 2022
Antwoord van Echelon Fitness UK
Hi Beverley, We are so pleased to hear you are enjoying your bike and our scenic rides! Happy riding & welcome to the Echelon family.
Absolutely amazing Bike
Absolutely amazing Bike, the community and support is amazing with great instructors and lots of on demand content, from rides, to fit pass which includes numerous workouts. Echelon support is fantastic. I would highly recommend echelon if you wish to meet new friends and become part of a very fantastic community.
5 april 2022
Antwoord van Echelon Fitness UK
Hi Kevin, We are so happy to have you as part of our family and we are pleased you enjoy all we have to offer.
Excellent service and prompt action
5 april 2022
Antwoord van Echelon Fitness UK
Hi Sally, Welcome to the Echelon family, we hope you enjoy your workouts.
Fantastic equipment as the starter…
Fantastic equipment as the starter classes are brilliant
5 april 2022
Antwoord van Echelon Fitness UK
Hi Kerry, we are pleased you are enjoying your equipment and hope to see you on the leader board soon.
Love my connect sport
Love my connect sport
Service was excellent but £99.99 for delivery I thought was excessive and you don't see the delivery price until you get to the check out
1 april 2022
Antwoord van Echelon Fitness UK
Hi Jacqueline.
We are so pleased to hear that you are loving your Sport bike.
We appreciate your feedback regarding the cost of delivery and where this is presented in the journey online.
Delivery is free when you purchase a 1 or 2 year membership plan, or £99.99 when opting for the monthly membership plan.
Customer service masterclass
Had our bike nearly a year and did have an issue unfortunately however the customer service is exceptional especially from Caroline Johnston . Communication is superb and just a lovely friendly tone to emails
Fault discovered in a timely manner , fixed and reviewed to make sure we were happy
Bike EX3 is a lovely solid experience and love the app as plenty of choices of class
31 maart 2022
Review zonder uitnodiging
Antwoord van Echelon Fitness UK
Hi Malachy, We are so please Caroline has managed to help you and that you are enjoying your EX3! Happy riding!
Very fast response to a service issue
Very fast response to a service issue, Caroline kept me fully updated through the whole experience
28 maart 2022
Antwoord van Echelon Fitness UK
Hi Nikola, Thank you for your feedback, we are glad Caroline managed to help you and you are able to ride again.
Antwoord van Echelon Fitness UK
Hi Mr Tucker, we are pleased everything has been set up and you are able to train, welcome to the Echelon family.
Antwoord van Echelon Fitness UK
Hi Rachel, Welcome to the Echelon family, happy riding!
Excellent excellent excellent
Excellent excellent excellent. Really happy with my decision to go with Echelon. Great value too.
26 maart 2022
Antwoord van Echelon Fitness UK
Hi Carol, we are so pleased you are happy you have joined the Echelon family, we look forward to seeing you on the leaderboard.
Very good bike
Very good bike , the app works really well.
All the service was done with no problems :order, delivery and the set up.
25 maart 2022
Antwoord van Echelon Fitness UK
Hi Rute, We are pleased you are enjoying your bike. Welcome to the Echelon family
Brilliant
Brilliant. And customer services team are amazing. Buying bike has been my best decision in years. Had it a year now. Love it.
19 maart 2022
Antwoord van Echelon Fitness UK
Hi PR, We are glad our Customer Service Team have been able to help, happy riding!
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