ECH Group Ltd  Reviews 

I picked ECH for my solar installation after much research. The service was impeccable. Carl Hughes has immense knowledge of the different systems and options and was able to help configure the right system for the property. There was total transparency on the price (no hidden extras). The installation team were professional, polite and very good at their job. I can’t fault any aspect of the service - absolutely brilliant

Recently had solar panels installed and would just like to say what a excellent job the install team done. came across a few complications during the install but was able to fix the issues quickly and complete the job within the time frame I needed. overall really impressed and would recommend ech to anyone.
thanks for your hard work.

Our system was installed 4 days ago and thus far appears to be working very well. The installers were very efficient and cleared up, leaving no mess behind. Everything was explained fully. Only comment would be that the paperwork needs checking carefully. Overall very impressed and pleased.

All I can say is that I would use this company again.

ECH engineers installed our solar panels yesterday. The installation went well and the panels are generating electricity, albeit at a low level as it is early on a cloudy day. Overall I am very happy with the quality of communications and installation.

Second installation as good as the first

 We originally had ECH Group instal Solar PV on our property in 2012. We had such a positive experience that when we moved we had no hesitation in using them to install another system, but this time a battery was included in the set up.

Their service was just as good as the first time and their after-sales support has been brilliant with any queries that we have had. Their staff are knowledgeable, polite and in our case very patient.
We would not hesitate to use them again if we were to move and had another requirement for Solar PV.

Very easy to contact. Available at all times to answer questions. Honest to explain when something is not needed in the package. Competitive price. Date for installation was given with no delay. Installers of both solar panels and electrician very professional and polite.

ECH were responsive from the moment I contacted them. They were prompt in their assessment and costing and were sympathetic to my preferences. The installation was very smooth. ECH sent a team of 4 fitters who worked tirelessly during the day. The fitters were polite , considerate and tidy.
I have been given good support and advice following the installation.

I had an excellent experience right from the 1st contact. Carl gave very good advice and as I learned more and asked better questions he helped me to get comfortable with the decisions and best of all, he helped me to keep my spend down ensuring that I optimised my choices for what I need. The installation was very professional and great care was taken to ensure that I was happy with every step of the work. Overall I am very happy.

Great company

From start to finish ECH provided and quick and easy solution to solar installation. Carl is very knowledgeable and is happy to take the time to talk through your system and answer any questions you may have. At no point was I upsold any necessary accessories and I was given straight forward, no-nonsense answers to my queries.

The installation team also did a great job, arriving at about 10am, the job was completed and working by 3pm. The installation team were respectful of the property and their workmanship was excellent.

I cannot recommend ECH Group enough and I would not look anywhere else for solar installations in the future. Thank you.

Carl Hughes rang me to give a price. There was no hard selling format, just a very competitive price.
The surveyor was sent, and quickly assessed the installation. He gave me a installation date for two weeks later.
The panel installers arrived at 8.00 am and started work. By 11.00 am the panels were all fitted and ready for the electrician. Everything was installed and wired by about 4.00 pm. Both the panel installers and the electrician were polite and professional.
I'm a very pleased customer.

ECH Installed 14 solar panels with a battery at my home.

Carl was very helpful when talking about what would be best for my house as I wanted to do everything I can to reduce my energy bills.

The installers did a great job and made sure they tidied up after themselves and I'm really happy with how they are working.

Delighted with the service!

I recently had an installation carried out by one of the teams at ECH and have been extremely impressed at every stage.

From initial discussions through the quotation stage right up to the switching on of my system, the company has been polite and professional.

I will definitely be recommending ECH Group to my friends

Excellent value and very helpful admin back up following fitting. The fitters were lead by an experienced supervisor and the house left clean and tidy. Happy to recommend this company to anyone wanting solar panels.

I decided to use this company to fit my solar panels because my neighbour also wanted solar panels and we decided to both put them on simultaneously to save money. Although, the reviews and price was good, unfortunately since the very start our cooperation and communication was off. The installation team was nice and did what they were told. But after the solar panels were fitted I realised the net that was meant to be installed but was missing. I wasn’t told before or after installation that it would be missing although in the agreement it was decided the net is included. After installation I reached out to the company about the issue and they informed me that the solar panels were too tight and the net couldn’t be included. As a customer I should be informed before the installation that parts of the package would be missing. I am displeased that the agreement was incomplete.

Up until the installation of my Solar PV system everything was fine with this company. The survey & Installation were carried out on time. HOWEVER, a qualified electrician had to enter my loft space shortly after & noted that there were wires from the solar panels strewn everywhere & not clipped up tidily. The second problem was with the meter installation. A meter was installed to measure the amount of power generated by the PV cells. This was wired incorrectly according to my energy supplier when they came to change my electricity supply meter. Wires were fed on top of the original meter partially obscuring the display & wired directly into the meter rather than into an isolating box. The ECH installer who came to fix it was rude & tried to blame me for his bad workmanship. Finally I have had major problems trying to obtain the DNO documentation for the installation. The company director Carl Hughes is a nightmare to deal with. Customer service is non-existent & his latest email to me was rude & threatening. He accused me of sending inappropriate & rude emails when I was just being firm & trying to obtain the correct documentation from him. DO NOT DEAL WITH THIS COMPANY.

As a complete novice to Solar I had heard a load of stories about what you should and shouldn't do. Thankfully Carl at ECH was both extremely helpful and patient with all my questions. With a fantastic installation team I have now got my solar panels which are the envy of my neighbours, perfectly positioned to give me maximum output. I would highly recommend ECH to any prospective purchaser.

I can’t fault ECH, from initial contact they provided a competitive quote and answered any questions promptly. The installation team were great and very hard working, they were clearly very experienced and knew what they were doing. The installation is neat and tidy and seems to be working well, we haven’t had many sunny days to fully test the system but even on cloudy days the panels are providing enough power for the home and to charge the battery! I would definitely recommend ECH Ltd to family and friends.

Further to my last year's review post installation, I can add additional comment based on operational experience.
There was a problem with our iBoost water heater, it failed. ECH stepped in, under the terms of the supply contract, dealt with the manufacturer, arranged a replacement and carried out the removal and installation of the new unit.
This was achieved quickly with minimal inconvenience and at no financial loss to us.
It proved to us that the guarantee assurances provided by the company were real and applied to the benefit of the customer. Excellent on going support.

Highly recommend ECH to anyone who wants PV install. This company it's not a "push" one and let you make decision whilst answering lots of your questions. The installers are very respectful towards you and whole property, making sure there is no faults and mess before they leave.
Best price with high quality panels.
Thank you and I am looking forward to recommend you to all family and friends.