E Cigarettes World Distribution Ltd Reviews 184

Absolutely dreadful customer service.
After receiving 15 disposable elf bar vapes at best price of 3e each only to discover 10 of them had less than 50 puffs in them.

Customer service was both rude and non compliant. Would not provide a name of who i was emailing or any contact info for the head office.

Offered a 9e voucher as recompense and said take it or leave it.

Wanted the failed vape back to send for testing?? How can you test an empty vape and know if it worked for 50 puffs or 600???

I can not be the single only customer having this complaint with the best price sell off vapes...

Avoid this shop they are gangsters

Prompt reliable service

Dispatch/delivery always on time. Good range of products.

Always very prompt with very quick delivery.Order always perfect

Quick delivery and reasonably priced. All good

Great service, always next working day delivery

Ordering on line was easy. Delivery was fast

E Cigarette World is my go to for all my vape needs. Next day delivery, great value & selection and a loyalty scheme is the reason I am a returning customer

Large selection. Great prices. Fast delivery. Excellent communication.

I have been ordering E Cigarettes World for a few years now.. Any order I have placed by early afternoon has been delivered next business day..

Product pricing is on a par with other providers, but it is the e2e service from ordering online to delivery that keeps my custom..

I ordered products yesterday lunchtime and received them today, I don’t think you could get better than that

Always a great service... and even with rising costs, still fairly reasonable priced 😊

I'm annoyed that I have to give 1 star. I would give NO Stars after my experience with this shop and their absolute disregard for honesty and good customer care. I have been a frequent and content customer up to now, no issue until my last order. I guess that's why Im so disappointed and frustrated at their behaviour toward me. I ordered a batch of juices and the parcel/box was minus one juice. Not a huge loss but it is something I paid for, and did not receive. I popped the shop an email to let them know. They replied in a very dissmisve manner with an attached 'fake' photo of my package being prepared, showing the full amount of juices. What they didn't realise is that the package I received was packed differently and minus 1 juice!. I told them this and requested the official, dated recording, but they say their photo is sufficient proof. They know they're wrong that's why they can't send me anything substantial that would prove their mistake. If it was any more than €3.50 worth of products I would definitely go further and take it to Consumer Rights. They have been awful to deal with, treating me like a liar. I respect every persons business and appreciate how hard they work for their wages, because I respect mine and expect to be paid for what I do. I have NEVER expected anything for free. I paid this shop expecting to receive what I paid for, and they have simply dismissed me. Prepare yourself to be treated as a liar if they ever shortfall your order.

I've been ordering from Cigarette World for years
Fantastic service fast efficient.
Easy to contact customer service.
Delivery always fast and arrives perfect.
Thank you so much for your service ❤️

My order was done so quick and received it so quick I always went to shop in lonford but did not realise you could purchase on line what I will be doing in future

Good prices, large selection of diffrent products, very fast delivery (im living in south tipperary)