E Cigarettes World Distribution Ltd Reviews 184

There site is easy to use and delivery is quick.

So fast. My order went through at 2.30pm on a Fri and I thought I wouldn't get it till mon/Tues. It came sat morning. Delighted. Prices & selection is great.

Never had an issue. Order always correct and always delivered as promised.

Always a quick delivery and the order is alway exactly what I ordered.👍🏼

Great service website very easy to use you are guide every step when you click on your website I order my supply every week I am emailed from order to delivery by Courier great great service 👍👍👍👍

Brilliant service and prompt delivery keep it up

Great shop good prices and quick deliveries

Excellent value for money and delivery always very efficient.
Thank you

Easy to use the app online next day delivery. So quick and I use this service so much if I forget to ask for my parcel to be left at back door the man from DPD knows me by now and automatically leaves them there for me .

Always use your site. Very easy to navigate and super fast delivery.
Thanks.

Very quick processing order and great shipping delivered the next day

Very good customer service. Will for sure buy items here again

As you can see in a good few other reviews, this company is great for speedy delivery, but as soon as there is any kind of problem don’t even bother contacting the customer service as they are useless and unhelpful.

I have purchased with this company a lot and was always very happy but lately the quality of the products received was just very poor. Whilst I would buy an IVG Plus Bar in the local shop, which lasts for 2-3 days the same IVG Plus Bar purchased on this website didn’t even last a day.

When contacting customer service I was told, I should review the way I am vaping. Again I’m talking about the exact same product bought in 2 different places, so I’m pretty sure it’s not the way I vape.
Today I opened my last out of 16 IVG Plus Bars recently purchased in this online store and it literally died within 35 minutes after taking the first puff.

I would have been a returning customer if I would have received some bit of customer service, even if they would just reassured they would look into it, try the product or check with their suppliers but trying to blame their customer to be vaping incorrectly is absolutely ridiculous.

I've been using ecigarettes site to order vape, juices and supply's for over a year and have always got good deals and fast delivery, once I had four juices missing from delivery and they refunded the money and next day emailed to say it wasn't in stock. Will definitely continue to order from here

The updates regarding orders are great, from the company and dpd. The delivery service is amazing. I'm in Co. Clare and I have my products usually within 24-48 hours without fail.UPDATE the above is true, but if you have a faulty good sent to you forget it, they are not accommodating. In fact the opposite, treat you like you're a fool and don't know how to work the item
It was fresh out of box and did not work.

This company is the best company I've ever used for vape juice. Every purchase you make they give you points and you can choose something for free when you build up your points..They also give a Free bottle of nic shot with my vape juice.they ship everything so quickly and I received a damaged bottle that leaked and they straight away sent out a new one... absolutely brilliant service!!!

I placed an order from this company on the 30th of september, it is now the 9th of October and when I click to track parcel on the website it just says “payment accepted” no dispatch or anything I’ve send a direct message to them via email and their website. When ordering juice and coils etc. I usually buy from hale and it is shipped out in a couple of days. Not happy please respond and give me the order or refund!!

Ps.: there is an update to this review and I think it‘s fair to give E Cigarettes World a credit.

I had ordered an iStick Amnis there and everything went great. As I wanted to replace some of my devices and test the Vaporesso I looked to see who had a great selection in Ireland, so I ordered from E-Cigarettes World, big mistake. On the 3rd of September I was informed that my device plus liquid had been shipped. DPD tracking said it was on its way and on 5th of September I got an email that my delivery would be with me on the 6th. Monday passed and so did Tuesday. I then called DPD to find out where my package was. They told me to wait until Wednesday and then contact the retailer. I sent the first email on Wednesday, but there was no response. Thursday the second mail, no reaction. Friday I tried to reach someone by phone, but each time I got an answering machine. I wrote another mail with the threat that if I didn't get an answer within an hour, I would contact my bank. Suddenly something moved, I was forwarded an email in which someone asked his colleagues to inform me about the whereabouts and how long it would take to get the goods, in short, that was the last I heard. I set a deadline of Monday, and if I don't hear anything, I'll contact my bank. I have never had any difficulties with any other online shop, especially during the lockdown. This is the second and last time I will order here. For my money, I can get sugar blown up my ass. This is how you successfully prevent customer relations.

Update 15/09/2021

My parcel arrived yesterday and everything was good. As it was a birthday present for myself it was not the best situation. Mistakes can happen all the time but it can be prevented with a better communication but all's well that ends well. As we have the saying in German all good things come in threes maybe I will give it a try in the future.