Eco Bike Company Reviews 

The bike I wanted wasn't in stock but I contacted them anyway and ordered the legend etna bike and was given an expected date of delivery but the bike showed up 2 weeks earlier than expected which was much earlier than other bike shops were quoting. I was very happy with the service from start to finish. Excellent customer service.

My 1st time ordering a e-bike & I couldn't be happier 😁
Jarred clearly advised of all options, timeframes & nothing was to much for him & the team to ensure my experience was absolutely perfect. Great aftersales service too. When I had questions about the assembly, Jarred clearly explained it all & saved me £60 by assembling it myself instead of giving it to the local bike shop to do.
Truly the best customer service I've ever experienced & highly recommended. Shame I can't award more than 5 stars!!

This is the first time I have bought a power assisted bike, and the Emu Roam Free is amazing. With brilliant help from Jarred, I was able to find the best bike for my needs. No question was too much bother. I love cycling again and it's even better to be able to get my little boy out and about in a very hilly area! Excellent service, excellent customer care and excellent product.

Received my Emu step through bike within a few days of ordering during lockdown. Bought it for my wife as a traditional bike is hard work on her joints. Minimum assembly needed. Easy to use. Saddle a bit harder than she is used to but a gel cover soon sorted that out. Excellent company to purchase from.

I am very impressed with Ecobike company.
Jarred has been very helpful with any questions I had before I bought the bike & afterwards.
My bike was delivered within 2 days during Lockdown which was great.
I love my new Ezego ex commute ladies 2020 E bike, going up the hills is effortless.
Thanks again & I would definitely recommend this company & the bike .

So pleased with my new bike and the speed of service during lock down.
Would definitely recommend

As an absolute beginner I needed a lot of help in choosing a first bike. Jarred couldn’t have done more, answering all of my questions via the live chat and then later by email. He helped me make an excellent choice, my new Emu step-through is perfect for my needs. It arrived quickly despite a bank holiday weekend and in excellent condition. There were only a few bits of assembly needed which were easily managed using the instructions provided.

From start to finish the purchasing experience was faultless. Willing to provide loads of advise to help choose the right bike and then negotiated a great deal when I had decided the bikes to buy, followed up by a speedy resolution with one of the delivered bikes. Exceptional service cannot be faulted and wholeheartedly and without reservation fully recommend the company

Fantastic service. Jarred helped me decide on the perfect bike and recommended a neat fold up Ezego for my small London flat.

The delivery time was exceptional and I have been able to explore London on my bike everyday since!

Will be recommending Ecobike Company to all my friends and family!

Outstanding product & service wow!👏
Initially ordered 1 bike for my wife and before the night had ended decided on getting one for myself. Contacted Jarred and changed the order . Both bikes were delivered within 48 hours as promised. We could not wait to try them out and our first ride was some 10 miles. What an absolute pleasure! Literally gliding uphills with no sweat. These bikes are amazing and we couldn’t be happier. The company were an absolute pleasure to deal with quick to respond and even face timed us to show us practically challenged couple how the rear mudguard and carrier are fitted. Service excellence of this standard is very rare these days. We were hesitant to buy these bikes without seeing them but needn’t have been. Highly recommended good quality bikes from a customer focused company . Hats off to Jarred and co. We’ve been overwhelmed 👏🍾

Thanks Jarred and team for helping me by answering all my questions prior to the purchase of my 1st ecobike. Fast delivery, well packaged- love my new bike Thanks

I love my Wisper ecobike. Jarred was brilliant I asked lots of questions to make sure I got the bike that suited me. I did not receive an Allen key or spanner with my bike, but we managed to find what we needed at home, the bike was very well packaged so no scratches or damage. I was kept fully up to date with delivery date and time. The bike was a little noisy to begin with but this appears to have resolved its self with use. After a bad experience with another supplier Jarred at Ecobike has fully restored my confidence in buying on line

Really quick delivery and great service - kept me updated about shipping and delivery the whole time.

I love my ebike and it has taken all the hard work out of cycling. Jarred was very helpful throughout. Thank you.

I ordered my electric bike from eco bikes and the service I received was top class Jarred kept me informed every step of the way about my delivery and answered all my questions, he even asked me about my bike when it arrived and if I was happy with my purchase, the only con is you need another size allen key to adjust the handlebars you receive one key and a spanner with the bike, the instructions are not terrific but the pictures help, other than that the bike itself is fab and for anyone who needs a bit of assistance going up hill I would definitely recommend one of these bikes, eco bikes are friendly the delivery was within 2-4 days it's fully built apart from putting on the handlebars, pedals and seat which only took about 15 mins to do, charge up the battery and your ready to go. Thank you eco bikes your amazing 😀 x