Nothing short of amazing, from contact with the team due for my works and right through to completion. Can’t fault the staff at all, everyone has been very helpful and accommodating. Special thanks to... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Honestly couldn't be more grateful for Pete W from ecosafe coming to sort out the works in the bedroom in my flat. I suffer with social anxiety and am not very good with people at all. He put my mind... Toon meer
Bedrijf heeft geantwoord
New kitchen fitted Oct 2024. The installer worked very hard without any help but black mould still showing through the sprayed on cover up in pantry. On the last day, the electrician plonked his hea... Toon meer
Bedrijf heeft geantwoord
Benn and his team at EcoSafe were fantastic, understanding and very polite. Tim had not long joined and done an amazing job in our bathroom. Benn has always been a phone call or message... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We deliver high quality building, construction, and maintenance services to Homeowners, Landlords and Residents nationwide.
Contactgegevens
Ecosafe Group, Unit G2, The Fulcrum, BH12 4NU, Poole, Verenigd Koninkrijk
- 03339390161
- info@ecosafegroup.co.uk
- ecosafegroup.co.uk
4,5
Uitstekend
78 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Nothing short of amazing
Nothing short of amazing, from contact with the team due for my works and right through to completion. Can’t fault the staff at all, everyone has been very helpful and accommodating. Special thanks to Richard and Brandon who went above and beyond expectations. Fantastic job on my bathroom Richard and thank you for the extras you pushed through for me. Floor is fab Brandon. Very helpful, polite, friendly and clean from start to finish. Thank you very much for your hard work and I’m over the moon ☺️
19 juni 2026
Review zonder uitnodiging
Pete W Superstar
Honestly couldn't be more grateful for Pete W from ecosafe coming to sort out the works in the bedroom in my flat. I suffer with social anxiety and am not very good with people at all. He put my mind at ease and took time to talk to me about what was happening he went above and beyond to sort the mold problem, such a credit to the company
8 juni 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your lovely review.
We're delighted that Pete was able to make you feel comfortable and supported throughout the work. Taking the time to explain what's happening and putting residents at ease is incredibly important to us, so it's fantastic to hear what a positive impact he had.
We'll be sure to share your kind words with Pete, he'll be thrilled to receive them!
Alex and Phil
Alex and Phil were a very polite, friendly, hard working and knowledgeable team. It was a joy to have them doing the plastering in my home. After finishing they left the place tidier than it was when they first came in. The work itself was to a very high standard- It was a pleasure to have them in my home. Thank you guys
1 juni 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your wonderful review.
We're delighted to hear that Alex and Phil made such a positive impression during their time working in your home. Their friendly, professional approach and commitment to delivering high-quality workmanship are qualities we're very proud of and it's fantastic to know that this was reflected in your experience. We understand how important it is to feel comfortable when work is being carried out in your home and we're thrilled that Alex and Phil made the whole process such a pleasant one for you.
We'll be sure to pass on your kind words to them both, they'll be delighted to hear how much their efforts were appreciated.
Thank you again for taking the time to share your feedback.
Proper Gentlemen
He showed up early, was really polite. His name was Paul Gilburt. Lovely gent.
He sorted a load of mold issues I had. He has treated it all and painted it now it looks all fresh. Was clean in all the process of the job. Nothing left behind.
26 mei 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for taking the time to leave such a lovely review. We’re so pleased to hear that Paul provided such a positive experience and that you were happy with both the mould treatment and decorating works completed.
Paul takes great pride in his work, so we know he’ll really appreciate your kind comments about his professionalism, cleanliness and friendly manner. It’s great to hear the area has been left looking fresh again and that everything was completed cleanly and tidily throughout the process.
Thank you again for your support and recommendation.
Hats off for Pete W
We had Pete W for our decorator, and i could not recommend him more. He was so polite and courteous, professional and friendly. He kept me informed all the way and answered any question that I asked. He was clean, tidy and organised and I felt very at ease around him. He is definitely one of the best in my books. 10 gold stars!
Ecosafe as a firm, were very nice too. The telephoned and made an arrangement with me that was suitable for works to start. They were informative and very professional.
Overall an exceptional company.
5 mei 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your fantastic review. We’re delighted to hear how pleased you were with Pete’s work and professionalism throughout the decorating works. Pete takes great pride in the service he provides, so we know he’ll really appreciate your kind comments regarding his communication, cleanliness and friendly manner.
It’s also wonderful to hear that you had a positive experience with our office team and that the arrangements made for the works suited your needs. Providing a professional and customer-focused service from start to finish is something we always strive for.
Thank you again for your recommendation and your incredibly kind feedback!
I’ve had a great experience with Pete W…
I’ve had a great experience with Pete W he did an amazing job
12 mei 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for your lovely review. We’re really pleased to hear you had a great experience and that Pete did such an amazing job. We’ll be sure to pass your kind comments on to him, he'll really appreciate it!
Pete w was amazing did a wonderful job…
Pete w was amazing did a wonderful job and did what was needed very happy with the finish .
17 april 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for your lovely review!
We’re so pleased to hear that Pete did such a great job and that you’re happy with the finish. We’ll be sure to pass your kind words on to him, he’ll really appreciate it!
Thanks again for taking the time to share your feedback!
Simon f was an absolute legend
Simon f was an absolute legend he has made my flat feel like a home exceptional work has been done he has taken prober care with everything he has done not a bad word could be said about him my house is full of neurodivergent people and Simon was understandable and caring in every way I would highly recommend the company he works for give him praise as he has done an outstanding job.
17 april 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for such an incredible review!
We’re absolutely delighted to hear how positive your experience was with Simon. It’s fantastic to know that not only was the work carried out to such a high standard, but that he approached everything with care, understanding and respect for your household. This really means a lot to us.
We’ll be sure to pass your kind words and praise on to him, he’ll be over the moon to hear this. Thank you again for your recommendation and for taking the time to share your experience. It’s truly appreciated!
Courteous on time and efficient
The gentleman, Kieran who arrived here was on time and finished the job very quickly.
1 april 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for your great review!
We’re so pleased to hear that Kieran made such a positive impression. Being courteous, punctual and efficient are all qualities we really value, so it’s fantastic to know he delivered exactly that and completed the job quickly for you.
We’ll be sure to pass your kind feedback on to Kieran, he’ll really appreciate it. Thanks again for taking the time to share your experience!
I just had my flat painted by Pete W
I just had my flat painted by Pete W. He has done an amazing job and gone above and beyond. He was lovely and very polite and professional. I highly recommend him.
Tara H
30 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your kind review!
We’re delighted to hear how happy you are with the work Pete carried out in your flat. It’s fantastic to know he delivered such a high standard and went above and beyond to make sure everything was just right for you.
Pete’s polite, friendly and professional approach is exactly what we pride ourselves on, so your recommendation really means a lot. We’ll be sure to pass your lovely feedback on to him, he’ll be thrilled!
Thank you again for taking the time to share your experience 😊
A job well done
The young man. DeiviDas
Turned up right on 8am
Checked out bits went to get some sealant gor hole under window ledge. That all yhe other council men had not seen. It was big. But all sorted. Then he painted my wall kept everything tidy. Very polite. Even offered to help put my furniture back,but my friends were coming back to do that for me as I could not help him.
25 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your wonderful review!
We’re really pleased to hear that Deividas made such a positive impression. Arriving promptly, taking the time to spot and fix an issue that had previously been missed and then completing the work to a high standard while keeping everything tidy is exactly the level of care we aim to provide.
It’s also lovely to hear how polite and thoughtful he was, even offering to help with your furniture. We know how much those small gestures can mean.
We’ll be sure to pass your kind feedback on to Deividas, he’ll really appreciate it. Thank you again for taking the time to share your experience!
Pete was great
Pete was great, he spent 3 days ensuring everything was done properly.
18 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for your great feedback!
We’re really pleased to hear that Pete made such a positive impression. Taking the time to make sure everything is completed properly is something we really value, so it’s fantastic to know his dedication over those three days stood out.
We’ll be sure to pass your kind comments on to Pete, he’ll really appreciate it. Thanks again for taking the time to share your experience!
Awful
Awful. This company basically survives from contracts via social housing, local authority funding and landlord checks- all of which give people on receiving end of their shoddy services so comeback, warranty etc. Poor customer care. Works not completed but charged for. Staff do not respond or state works required are extreme - for example in my most recent issue - “you need to rip your floors up”! Two particular “admin” staff have been awful. High turnover of engineers who also advised me only to use Ecosafe and encouraged me to leave rave reviews about Ecosafe as a small, reliable family business - untrue - he was fired apparently. Next engine left as company don’t look after staff then next engineer said floors need ripped up then when I continued to query he actually looked and told me valve needed replaced! Have many emails to confirm. Tried to revolve with them initially. I am disabled and so far have been without heat and hot water around 1 month! I am contacting local housing providers and WHICH to report so please beware! Awful, awful company……
2 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
We are very sorry to read about your experience and genuinely appreciate you taking the time to share such detailed feedback.
First and foremost, we would like to sincerely apologise for the distress and inconvenience caused, particularly given your circumstances and the length of time you have been without heating and hot water. This is not the level of service we aim to provide and we fully understand how difficult and frustrating this must have been.
We are especially concerned to hear your comments regarding incomplete works, communication issues and conflicting advice from our engineers. This is not reflective of our standards and we take these concerns very seriously. We would like to review the history of your case in full, including the differing diagnoses you have described, to understand exactly what has happened and ensure any necessary corrective action is taken.
We are also sorry to hear about your experience with our office team and the perception of poor customer care. We expect all customers to be treated with respect, clarity and professionalism at all times and it is disappointing to hear that this was not your experience.
With regard to your concerns about charges and works not being completed, we would welcome the opportunity to investigate this thoroughly and provide a clear and transparent response.
Please could we kindly ask that you contact us directly at info@ecosafegroup.co.uk so we can look into this as a priority. We will also be happy to provide you with a copy of our formal complaints procedure to ensure your concerns are handled correctly and fairly.
We are committed to resolving this matter and restoring your confidence in our service and we would very much appreciate the opportunity to put things right.
Unprofessional, unreliable and discourteous
I contacted the Ecosafe Group about a retrofit/extension project I was planning and received an immediate response with a later booked phone call with the Senior Operations Manager. On that call she suggested Ecosafe undertake a first piece of work to get the project going. I emailed the same day to accept and to arrange for the work to be carried out. I never received any acknowledgement or response. I chased this up with a further email but still nothing. Very disappointed with this unprofessional, unreliable and discourteous approach.
3 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for your feedback. I’m very sorry to hear about your experience and the lack of response following your call and emails.
This is not the standard of service we aim to provide. We completely understand how frustrating this must have been, and we apologise for the lack of communication and follow-through on this occasion.
We take concerns like this seriously and will be reviewing what has happened internally to ensure it does not occur again. Thank you again for bringing this to our attention.
Top Notch Simon 🦢.....
Absolutely top quality service from Simon will use again and highly recommend 10 stars....
Lovely Man!!!
Simon was contracted to do a bathroom repair and kitchen improvement and went above and beyond giving good and practical advice also on upkeep of works carried out....Thanks Simon 👍🏼👌🏽
13 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you very much for the fantastic review. We really appreciate you taking the time to share your experience!
It’s wonderful to hear that you received such top-quality service and that the visit made such a positive impression. Comments like this mean a lot to our team.
If you wouldn’t mind, could you let us know the name of the operative who attended or a little more about the job that was carried out? We’d love to make sure your kind feedback and thanks are passed on to the right person.
Thanks again for the recommendation, it really is appreciated!
- Thank you for letting us know! We will definitely pass your kind words on to Simon!
Had Luke this morning (13/03/2026)
Had Luke this morning (13/03/2026)
Lovely guy , told me what the issues were and planned on getting it sorted for me.
Thank you!
13 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you for taking the time to leave such a lovely review.
It’s great to hear that Luke made such a positive impression during his visit. I’m really pleased that he took the time to explain the issues clearly and talk you through the plan to get everything sorted. We always want residents to feel informed and reassured about the work being carried out.
I’ll be sure to pass your kind comments on to Luke. He’ll really appreciate the feedback. Thanks again for sharing your experience!
Nathan (Bert)
Nathan (Bert)
I would like to thank Nathan from the Ecosafe Group for his outstanding work carried out on my apartment
2 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you very much for taking the time to leave such a kind review.
It’s wonderful to hear that you were so pleased with the work Nathan carried out in your apartment. Nathan takes a great deal of pride in what he does and feedback like this really means a lot. I will make sure your thanks and kind comments are passed on to him. I know he will really appreciate it.
Thank you again for sharing your experience.
5stars to Luke.
Pleasure to meet Luke, he is polite and very professional.
Explained from start to finish his work, what product use.
Thank you.
11 maart 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for taking the time to leave such a lovely review.
It’s great to hear that Luke made such a positive impression when visiting your home. He takes a lot of pride in his work, so I’m really pleased that he took the time to explain everything clearly from start to finish and talk you through the products he was using. We know how important it is for residents to feel informed and comfortable with the work being carried out.
I’ll be sure to pass your kind comments on to Luke. He’ll really appreciate the feedback.
Pete W. Professional work
Pete W came done work for us. Very pleasant and professional. Was a pleasure to have him here.
20 februari 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your lovely review! We’re really pleased to hear that Pete provided such professional service and made a positive impression while carrying out the work. We’ll be sure to pass your kind comments on to him, he’ll be delighted to hear them! Thanks again for taking the time to share your feedback.
Pete was brilliant
Pete was brilliant, he went above and beyond and his finished work was excellent. Would highly recommend
11 februari 2026
Review zonder uitnodiging
Antwoord van Ecosafegroup
Thank you so much for your kind words!
We’re thrilled to hear that Pete went above and beyond for you and that you’re so pleased with the finished result. Delivering excellent workmanship and that extra level of care is exactly what we strive for, so it’s wonderful to see that reflected in your experience.
We’ll be sure to pass your recommendation on to Pete, he’ll really appreciate it. Thank you again for taking the time to leave such lovely feedback!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.