Ecosleepbeds Reviews 28

I’m extremely disappointed with my experience. I paid £600 for a sofa bed that turned out to be faulty, and what followed was weeks of frustration trying to get the issue resolved.

It took 6 weeks for the company to take any proper action, despite me sending multiple emails and making numerous phone calls. Communication was practically non-existent throughout. I was constantly chasing updates and getting nowhere.

When the sofa bed was finally collected, things somehow got worse. I received a voicemail where, in the background, someone referred to a customer as an “awkward c u # T.” Although they didn’t say my name, the timing made it very clear it was about me, especially as I then received a Facebook message from the company just a minute later. Completely unprofessional and unacceptable.

The staff were consistently rude, and once they had my money, there was absolutely no customer service or care. It honestly felt like I was being ignored until I became a problem they couldn’t avoid anymore.

The only positive part of this experience was the delivery men, who were polite and professional, a stark contrast to everyone else I dealt with.

Overall, I would not recommend this company. Poor product quality, terrible communication, and shockingly bad customer service.

Very bad experience shopping with this company. Appalling customer service from the durham head office. Feel i have been scammed and fobbed off constantly. This company scams people and refuse to resolve the on going issue with my faulty purchase. I have tried to resolve this problem since February but no further forward.I wouldn’t recommend ordering anything from the Sunderland store and Washington Galleries store.

Really knowledgeable sales team,told them about my bad back and was pointed it the right direction,and since my purchase I have slept all night.

I really regret walking into, this store in Sunderland!! I paid for a 3 seater sofa, and a 2 seater sofa, beginning of September, the delivery was 4 to 6 weeks, it's now almost the end of December. No furniture!! That's almost 4 months, after numerous phone calls, and being given delivery dates. I still haven't received my furniture, they've loaned me 2 sofas, but I want what I paid for! They tell me it's the "Christmas rush" I paid for these in the summer!! They keep fobbing me off. All I want is. my own furniture. I wouldn't advise anyone to use this company

I recently visited the Wallsend store to purchase a new bed. I was served by Nicole and she was fantastic! Great customer service and made me feel very welcome. She helped me pick out the perfect bed that I was very happy with. I’ll definitely be back again

I visited the Wallsend store to look for a new bed and was greeted by Dionne, she helped me pick and chose a bed and mattress with ease. It gets delivered this week and I can’t thank her enough.

I was in your Wallsend branch a couple of weeks ago looking at buying a sofa for my new house I didn’t really know what I wanted other then the colours but Nicole was very friendly and so helpful with everything showing me a wide range of styles and fabrics.. she made it stress free and uncomplicated myself and my husband settled on the empire range and Nicole gave us a good price on a package deal the sofa is simply stunning and I can not wait to have it delivered

I purchased a wardrobe last month fromthese, the sales women Nicole has absolutely fantastic she was very helpful and helped me decide which wardrobe I needed

Purchased a bed from the Wallsend store, Nicole was very helpful and helped me pick a colour and design for my headboard to match my walls, would highly recommend.

I popped in this morning looking to buy a new sofa and spoke with Nicole she was very helpful friendly and knowledgeable she’s an asset to your company I will definitely be purchasing more in the future

Visited the ecosleep store at the galleries thos morning on the thoughts of buying a new bed, the two young ladies there, think there names were kim and maddie.🧐. I'm terrible with names, what a absolute pleasure to speak to, very knowledgeable and showed me a number of types and styles of bed, was there just to browse, but ended up walking away with a new bed and a mattress!!! Brilliant staff!!

I bought a mattress from ecosleepbeds Washington Galleries.
Best night sleep I've had in a long time.
A sales assistant called Maddie helped me pick the right mattress for my bad back and was very knowledgeable and helpful, Thankyou so much
Mr T Mckinnon

Excellent service in Washington store. Staff extremely knowledgeable and helpful.

I recently bought a new matress from Eco Sleepbeds in the Galleries Washington.
I dealt with a sales assistant called Maddie who was very professional, knowledgeable and friendly in helping me choose the right matress.
Everything was spot on, delivery on time and day specified.
Excellent customer service from Maddie, the matress is fab aswell, thankyou for your help.

Very professional staff in Washington store .maddie very knowledgeable on all products .I went to buy a bed she talked me thru all beds until I found a one that had what I needed .I'm very happy with my choice and now get a good night sleep.5 star eco sleep

Great service from Kim when I purchased my new bed and headboard very helpful helping me with size of bed etc and delivered and put up for me in my bedroom would highly recommend Ecosleep beds for service and quality Thankyou 10/10

I had a great experience at EcoSleepBeds. From the moment I walked in, the staff Kim & Maddie were friendly, knowledgeable, and patient. They took the time to understand what I was looking for and helped me find the perfect bed that suited both my comfort needs and budget.

The selection was impressive—high-quality mattresses, a variety of bed frames, and plenty of options to try out in-store. Delivery was smooth and on time, and the setup team was professional and efficient.

I’ve been sleeping better than I have in years, and I’m so glad I chose this store. Highly recommend if you’re looking for a no-pressure shopping experience and top-notch customer care! Thanks again Kim for making me feel comfortable

Couldn’t be more eager to help me amazing customer service by Kim and maddie, amazing staff thanks

Brilliant service from Kim would highly recommend