We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
THEY WERE VERY HELPFUL GETTING ENGINEER TO ARRIVE ON TIME.AND ROBERT BILIK THE ENGINEER WAS VERY HELPFUL EXPLAINING HOW THE ELECTRIC SIDE WORK.
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Toon meer
Bedrijf heeft geantwoord
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ecovision
Geschreven door het bedrijf
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contactgegevens
Verenigd Koninkrijk
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4,0
Goed
374 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great work.
Great work and explanation.
John Dewen and his colleague.
21 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for writing a review for our engineers, it's great to hear they worked well and explained what work they were carrying out. We appreciate the feedback D.R.
Replace 2G meter to 4G
Our current generation meter required an urgent upgrade from 2G to a 4G meter. Had great communication from start to finish from Ecovision.The process was smooth, professional, and hassle-free. Everything was handled efficiently.Engineer Kevin was punctual and did a great job replacing the metre. His explanation of the work done and the system's workings were explained and much appreciated. Highly recommended!
21 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for such a detailed and positive review Mahesh.We’re really pleased to hear that the upgrade from a 2G to a 4G generation meter was handled smoothly and that communication was clear from start to finish.
It’s great to know the process felt professional and hassle free, and we’ll be sure to pass your kind feedback on to Kevin. Punctuality, clear explanations and taking the time to walk customers through the system are exactly what we expect from our engineers, so your comments will be very appreciated.
Solar Meter Replaced
John and Rob came to replace the meter for the solar panels as part of the Waverley Housing contract. Both guys were exceptionally polite and showed the utmost respect to me and the property.
I am suffering mental health problems but the guys made me and my dog Hamish feel at ease.
Thank you John and Rob, you were brilliant!
21 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Jacki, thank you so much for taking the time to share this feedback. We’re really glad to hear that John and Rob made you feel comfortable and treated both you and your home with such care and respect while completing the meter replacement.
It means a great deal to us to know that they helped put you and Hamish at ease. Creating a calm, respectful experience is incredibly important to us, and we’ll make sure your kind words are passed on to both John and Rob.
Very efficient service and friendly…
Very efficient service and friendly engineer.
20 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Gill thank you for taking the time to write a review, I will pass your feedback to our engineering team.
Great service all round
Ecovision have been a pleasure to deal with. They were happy to rearrange an appointment on short notice when I was ill. John Dewan the engineer was on time, informative, polite and a genuinely nice man. Thank you for your assistance.
19 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you very much for taking the time to share your feedback. We’re really pleased to hear that we were able to rearrange your appointment at short notice and support you when you were unwell.
It’s especially lovely to hear your kind words about John Dewan, we’ll be sure to pass this on to him. Being punctual, informative and respectful is exactly the standard we aim to deliver, and your comments mean a great deal to us.
Really good explanation of the work…
Really good explanation of the work done. Nice conversation.
16 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Ian, thank you for taking the time to write a review, we will pass your comments on.
Having had solar panels for 14 to 15…
Having had solar panels for 14 to 15 years. Not heard from anyone until 2025 when we received emails to say a problem and engineer needed.
First one didn't arrive which was frustrating as we had moved appointments and plans thinking that there was a big problem. After contacting customer service on phone told that the appointment had been cancelled. However after emailing customer service who responded within an hour or so a second appointment with assurance that the engineer would contact us if an issue. The service manager explained that the issue was due to 2/3 G being turned off a new meter was required. Would have been great if the letters or emails explained this in first place. However when the 2nd engineer arrived within the appointment timescale he changed the meter quickly and politely, but also explained further work was required....we are still awaiting an appointment for this to be completed. Ecovision is an asset management company . Thankyou for reply pleased to hear but for info
Never received the email to explain reason for visit. Please be aware still happy with our panels and do understand issues.
1 november 2025
Antwoord van Ecovision
Thank you for taking the time to share your experience.
I’m sorry for the frustration caused by the initial cancelled appointment and for the concern this understandably created. We recognise that clearer communication at the outset would have helped manage expectations more effectively.
To clarify, on 09 September 2025 we did send an email advising that Ecovision had been deployed by the panel owner to complete a free smart meter upgrade, as the existing 2G meter was due to be decommissioned, and that there would be no interruption to your electricity supply. However, we appreciate that this may not have been as clear as it should have been, and your feedback has been shared to help improve how we explain this type of work going forward.
We’re pleased to hear that once the second appointment was arranged, our customer service team responded promptly and the attending engineer arrived within the agreed timescale, completed the upgrade efficiently, and explained the next steps clearly. The additional work mentioned has been logged as an advisory follow-up rather than a fault, and we are currently working to arrange the remaining appointment.
As you noted, Ecovision operates as an asset management provider, acting on behalf of the panel owner to ensure systems continue to operate correctly as technology and networks change.
Thank you again for your feedback, it genuinely helps us improve both our communication and service delivery.
Excellent assistance from Stephanie…
Excellent assistance from Stephanie Green very helpful and knowledgeable
16 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Hi Kevin, Thank you for taking the time to leave a review for Steph!
Excellent customer service…
Excellent customer service both from the engineer to the person I dealt with in their offices.
14 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for your kind feedback.
We’re really pleased to hear you received excellent customer service both from our engineer and from the team in our office. We’ll be sure to share your comments with everyone involved.
Thanks again for taking the time to leave a review.
Helpful technician.
Your technician was polite, helpful, and completed the meter change in less time than he estimated.
12 januari 2026
Antwoord van Ecovision
Thank you for taking the time to share your feedback.
We’re really pleased to hear that our technician was polite and helpful, and that the meter change was completed more quickly than expected. We’ll be sure to pass your comments on to the engineer involved.
Thank you for your kind review.
The operative was very friendly and…
The operative was very friendly and helpful and left everything tidy.
9 januari 2026
Antwoord van Ecovision
Hi Debbie, Thank you so much for the review, it's great to hear the meter change went well. We shall share your feedback with our engineers.
Engineer arrived on time
Engineer arrived on time. Explained everything. Very pleasant man
2 januari 2026
Antwoord van Ecovision
Hello Mrs Atkinson, thank you for the review- much appreciated! We shall pass your kind comments on.
Brilliant service
We had the pleasure of having someone who was friendly and helpful John Dewen thank you for all your help.
Really took the time to explain everything and went above and beyond
Brilliant service
13 januari 2026
Review zonder uitnodiging
Antwoord van Ecovision
Thank you very much for your kind feedback. We’re delighted to hear you received such brilliant service.
John will be really pleased to know that his friendliness, helpfulness, and the time he took to explain everything made such a positive difference. We’re especially glad to hear he went above and beyond to support you.
Thank you again for taking the time to share your experience, it’s greatly appreciated.
New meter
Agent was on time, explained what and why the meter needed to be changed and was very pleasant
30 december 2025
Antwoord van Ecovision
Thank you for the review and feedback, we appreciate it.
Good Experince
The Engineer was excellent, friendly and knowledgeable which reflects on the company and it's customer service
29 december 2025
Antwoord van Ecovision
Thank you very much for taking the time to share your experience Abdul. We’re really pleased to hear that the engineer was friendly, knowledgeable, and professional. I’ll be sure to pass your kind comments on to the team, as feedback like this means a great deal to us.
Antwoord van Ecovision
Hello Bryan, thank you for your feedback. We’re pleased to hear that the engineer took the time to explain everything clearly. Providing clear information and reassurance is very important to us, and we really appreciate you taking the time to share your experience.
A Job well done
The visiting engineer (Gareth) arrived at the predetermined time and completed the job in timely, respectable and neat manner.
5 december 2025
Antwoord van Ecovision
Hi Terry, thank you for taking the time to leave this feedback. We’re pleased to hear that Gareth arrived as scheduled and completed the work in a timely, tidy, and professional manner. I’ll be sure to pass your comments on to him and the wider team, they’ll be greatly appreciated.
Antwoord van Ecovision
Thank you for your feedback Susan. We’re really pleased to hear that Liam was friendly, helpful, and efficient during his visit. I’ll be sure to pass your kind comments on to him, they’ll be very much appreciated.
Efficient
Very clean, polite worker who did the work with no fuss. I was very impressed.
8 januari 2026
Antwoord van Ecovision
Thank you for your kind comments John. We’re delighted to hear that the engineer was polite, tidy, and carried out the work efficiently with minimal disruption. It’s great to know you were impressed, and I’ll be sure to pass your feedback on to the team.
I was on the list for an engineer to…call
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within 45 minutes had changed the faulty part cleaned up the mess and left.we had chatted and laughed during this time a nice chap really knew his job well
16 december 2025
Antwoord van Ecovision
Hi Johnn, thank you for taking the time to share your experience. We’re pleased to hear that everything was handled promptly and that the engineer arrived as expected, completed the repair efficiently, and left the area clean and tidy. It’s especially nice to hear that the visit was friendly and positive as well, I’ll be sure to pass your kind comments on to the team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.