We received a letter from them last September saying there was a fault with our solar panels & to ring for an appointment for their engineer to visit. I phoned straight away. No answer & their voice... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
THEY WERE VERY HELPFUL GETTING ENGINEER TO ARRIVE ON TIME.AND ROBERT BILIK THE ENGINEER WAS VERY HELPFUL EXPLAINING HOW THE ELECTRIC SIDE WORK.
engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... Toon meer
Bedrijf heeft geantwoord
I was on the list for an engineer to call any afternoon i said my phone rang and was told the fitter would be calling later today one hour later a smartly dressed young man knocked my door and within... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Ecovision
Geschreven door het bedrijf
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contactgegevens
Verenigd Koninkrijk
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4,0
Goed
374 reviews
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Heeft 95% van zijn negatieve reviews beantwoord
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Bought a house with eco vision panels…
Bought a house with eco vision panels fitted
Contacted them, the panels and the system had not been checked in over a decade. Independent electrician advised turning them off due to a very high reading.
Engineer came out from ecovision, system is dangerous but not enough to turn off. Pigeon protection and a new board would be fitted asap, email confirmation will be with me asap. It's been over a week, no email, no replacement board to protect me and my family for the high reading from the solar. No protection to prevent the pigeons from nesting under the panels and blocking my drainage and causing other damage. 2a / Ng340nr
I have received a call from eco vision and they are on the case and I have edited my review accordingly. Thank you for taking the time to contact me and answer the review.
18 december 2025
Antwoord van Ecovision
Hi Oliver. thank you for taking the time to share your experience. I’m really sorry for the worry and frustration this situation has caused, particularly where safety concerns have been raised.
To clarify our role, Ecovision acts as the maintenance provider on behalf of the system owner. We do not own the solar panels or the system itself, but we are responsible for attending reported issues and arranging remedial works where required, in line with the system owner’s instructions.
Following the engineer’s visit, the system was assessed and, while faults were identified, it was confirmed that it was not at a threshold requiring immediate shutdown. However, recommendations were made for remedial work.
In terms of next steps:
Pigeon mesh installation and panel cleaning are arranged through specialist contractors and currently have a lead time of approximately 8–12 weeks.
The recommended remedial works are being progressed through the appropriate channels with the system owner.
I have asked a member of our customer service team to contact you today to talk through the findings, current status, and next steps in more detail.
Stephanie Green was brilliant
This was the fourth time I had made contact with Ecovision who had reported that they needed access to my property to correct a fault and upgrade the system. The four stars all belong to Stephanie Green who was excellent in responding and organising the visit of their technician. She listened and immediately grasped the situation, responded very intelligently and confirmed the appointment by email. Ecovision, as an organisation, would have got five stars except it took me four calls to sort this matter out. Full marks to Stephanie Green!
17 december 2025
Review zonder uitnodiging
Antwoord van Ecovision
Thanks for the kind words and for calling out Stephanie’s support
I’ll make sure this feedback is shared with her and her manager.
I’m sorry, though, that it took four separate contacts to get the fault and upgrade access arranged. That’s not the experience we want you to have, and we understand how frustrating it is to have to chase something that should be progressed promptly.
We appreciate you giving us the opportunity to put this right.
Well not very impressed as appointment…
Well not very impressed as appointment was cancelled so many times. Nothing wrong with engineer when he came very polite and got on with the job . In all the numerous years I have had panels never been cleaned - Did report this and was told independent company would clean them. STILL WAITING !!!
2 december 2025
Antwoord van Ecovision
Thank you for taking the time to leave this feedback.
I’m very sorry for the repeated appointment cancellations you experienced. On the first occasion, the appointment had to be cancelled due to the engineer being unexpectedly unavailable through illness. On the second occasion, the assigned engineer was no longer with the company, which regrettably resulted in further disruption. While these circumstances explain the changes, I fully appreciate how frustrating this was for you, and I apologise for the inconvenience caused.
I’m pleased to hear that when the appointment did go ahead, the attending engineer was polite, professional, and carried out the work as expected. We will ensure this feedback is passed on.
Regarding the pigeon mesh and panel cleaning, this has now been raised internally, and I have asked a member of our team to contact you directly by Monday 22 December to arrange both the pigeon mesh installation and the panel clean.
Thank you again for bringing these matters to our attention. We appreciate your patience and the opportunity to put this right.
We are having a huge problem with…
We are having a huge problem with pigeons and the chap who came out was helpful
27 november 2025
Antwoord van Ecovision
Hi Pauline, thank you for taking the time to write a review, we're glad the engineer was helpful!
Poor Service
Company made two appointments and after staying in all day no one arrived on either occassion. Third appointment made and finally engineer arrived.
2 december 2025
Antwoord van Ecovision
Thank you for your feedback.
I’m very sorry that two scheduled appointments did not go ahead and that you were left waiting in on both occasions. I appreciate how frustrating this would have been, and this is not the standard of service we aim to provide.
I’m pleased to hear that the engineer did attend on the third appointment and was able to complete the work. Your comments will be shared with the relevant teams as part of our ongoing review of appointment scheduling and communication.
Thank you for taking the time to highlight this, and for your patience while the issue was resolved.
Antwoord van Ecovision
Hi Janice, thank you for taking the time to provide a review, it's appreciated!
Lovely fella very quick and very plesant
5 december 2025
Antwoord van Ecovision
Thank you for your feedback.
We’re pleased to hear the engineer was quick, pleasant and provided a positive experience. We appreciate you taking the time to leave a review.
Trip switch…
The person that came to do the job went above and beyond to do a good job
27 november 2025
Antwoord van Ecovision
Thank you for your feedback.
We’re really pleased to hear the engineer went above and beyond to get the job done properly. We appreciate you taking the time to share your experience.
Great communication
Great communication, all the way through from initial booking to arrival of engineer. Engineer explained all work to be done and how long it would take was very quick and efficient.
15 december 2025
Antwoord van Ecovision
Thank you for your feedback.
We’re pleased to hear communication was clear throughout and that the engineer explained the work, arrived as expected, and completed everything efficiently. We appreciate you taking the time to leave a review.
Service Great - Company not so
The chap that came to do the work was excellent. Unfortunately I wouldn't recommend Ecovision as a supplier. We have had next to no details of the systems output figures, or data to see what the system has ' saved ' us over the 20 years or so since it was installed.
8 december 2025
Antwoord van Ecovision
Thank you for taking the time to leave your feedback.
We’re pleased to hear the engineer who attended provided an excellent service, and we’ll be sure to pass your comments on.
We understand your disappointment regarding the lack of information on system savings. For the solar PV systems we manage, usage of the generated electricity within the home is not monitored, so we’re unable to calculate or report on how much energy has been used by the household or the financial savings achieved. The data available to us records total electricity generated by the system only, which we can provide, but this should not be interpreted as a measure of homeowner savings.
We appreciate that this may not meet expectations, particularly for older installations where monitoring capabilities were limited at the time. Thank you for sharing your experience and for highlighting an area where clearer communication is important.
I have emailed you are Solar Welcome Pack which contains some helpful information.
Solar Panel Meter Upgrade
Lovely bloke Chris K, Explained step by step what needed to be done, then got on with the job. Left no mess. Was prompt regarding his appointment time. Very polite. Everything you would want from an Engineer. Would have him back tomorrow 👍
8 december 2025
Antwoord van Ecovision
Thank you for your lovely review.
We’re delighted to hear that Chris provided such a positive experience, clear explanations, prompt arrival, tidy work and a polite, professional approach are exactly what we aim for. We’ll be sure to pass your kind feedback on to him.
Thanks again for taking the time to share your experience.
Antwoord van Ecovision
Thank you for the 5-star review.
We really appreciate your continued support and are pleased to hear you received excellent service again. Thanks for taking the time to share your feedback.
Great…
The engineer was professional and efficient. Explained what had to be done and completed the changing of the meter quickly and with no issues.
9 december 2025
Antwoord van Ecovision
Thank you for your review.
We’re pleased to hear the engineer was professional and efficient, and that the work was explained clearly and completed smoothly. We’ll be sure to pass your feedback on to the team.
Thanks again for taking the time to share your experience.
Meter upgrade to 4G
A couple of hiccups actually getting an engineer here to upgrade meter to 4G, with cancellations and non appearance.
However the engineer John was fantastic. Punctual and very polite. He was very professional, knowledgeable, and thorough. I learnt more fom him about the solar system during his short visit than I ever knew. He can come again.
2 december 2025
Antwoord van Ecovision
Tank you for taking the time to share your feedback.
We’re sorry to hear there were some hiccups getting the appointment completed and appreciate your patience while this was resolved. We’re really pleased, however, to hear that John provided such a positive experience once on site.
It’s great to know he was punctual, professional and took the time to explain the system clearly, we’ll be sure to pass your kind comments on to him. Feedback like this really does matter.
Thank you again for your understanding and for highlighting both sides of the experience.
Recently had a letter for my mum next…
Recently had a letter for my mum next door! She passed away November 2022, yet your letter said you had spoken to her and she had failed to make an appointment! Can you imagine the distress that caused?
16 december 2025
Antwoord van Ecovision
We’re very sorry to read this and sincerely apologise for the distress this letter caused. Receiving correspondence addressed to someone who has passed away is understandably upsetting, and we recognise how difficult that must have been.
Our communications are issued based on the contact information held on our system at the time. We appreciate how distressing it is when records are not up to date, regardless of the circumstances, and we are sorry for the upset this has caused.
If you are willing, please contact our customer service team using the details on the letter or via our website, quoting the address, so we can review the records and ensure no further correspondence is sent. We will handle this sensitively.
Please accept our sincere condolences for your loss.
Happy with the service
John Dewen was punctual, very pleasant and explained everything that he was doing. Very happy with his work
15 december 2025
Review zonder uitnodiging
Antwoord van Ecovision
Hi Joanne, Thank you for your review, we shall pass this feedback on to John!
All Very Good.
John Dewen arrived on time. Went through everything with me and well completed.
3 december 2025
Review zonder uitnodiging
Antwoord van Ecovision
Hi Richard, thank you for the feedback, We shall pass this onto John!
Tommy Barnes attended my property to…
Tommy Barnes attended my property to upgrade to 4G. He communicated his arrival time and was prompt, friendly and polite. He completed the work in a timely fashion and left my property tidy. He also checked that no remedial works were required before leaving. Great service from Tommy! Thank you
11 december 2025
Review zonder uitnodiging
Antwoord van Ecovision
Hi Gemma, Thank you for writing a lovely review for Tommy!
Awful company to deal with
One of the worst companies I've ever had to deal with. They seem totally shambolic. They make appointments and then don't bother to turn up, with no explanation at all. I took a day off work to be here for them.
Getting any kind of acknowledgement that that wasn't good was like pulling teeth.
They rearranged the appointment, then sent me another message telling me I need to contact them to arrange it again.
The appointment was finally fulfilled and the work done, then the very next day I get another message saying there's a fault that requires my 'immediate attention'.
Oddly enough, about a decade ago they were actually quite helpful, so I don't know what has gone wrong there.
Additional comment after message from Ecovision: So that's two automated alerts I had from Ecovision in the last month or so, both of which provided incorrect information and urged me to phone you as soon as possible to try to resolve. What is the point of that?
Incidentally, you may want to look into your email to me of 29 May 2025. We house shared with my mother in law who had the initial contract with you. Unfortunately she passed away..but even though I'd spoken to someone there and told them that, your email began 'Dear Mrs JS...(deceased)' etc..I have deleted her name and put initials instead. Really not acceptable.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Ecovision
Thank you for taking the time to leave this feedback. I’m genuinely sorry for the inconvenience and frustration you experienced.
Taking time off work for an appointment that doesn’t go ahead is not acceptable, and I apologise that you did not receive a clear explanation or timely communication at the time. While missed appointments are rare, you should always be informed promptly if one needs to be rearranged.
I’m also very sorry for the distress caused by the incorrect salutation in our correspondence referring to your late mother-in-law. That should not have happened, and I understand why you found this unacceptable. Please accept our sincere apologies.
Regarding the automated alerts you received, we have recently implemented new technology to improve appointment reminders and system notifications. Unfortunately, in your case this resulted in incorrect automated messages being sent, which we recognise caused confusion rather than clarity. This is something we are actively reviewing and improving.
I can confirm that your system has been operating normally with no faults recorded since 8 December.
We do appreciate you highlighting these issues, and I have sent you a follow up email too.
^Cheri
Very friendly and professional
We have an engineer called John Dewen come to help us as our solar panels were not generating, he fixed the problem quickly and explained everything to me. He was also very good at accommodating keeping the doors closed as we have autistic children so it was helpful he was understanding with that.
2 december 2025
Review zonder uitnodiging
Antwoord van Ecovision
Hi Kirsty, Thank you so much for the 5 star review, we shall pass this onto John!
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