We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
2,7
7 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered a dress for a special occasion but it took nearly 4 weeks to arrived. . The dress was the wrong colour and the material felt like a shower curtain! The belt was very poor quality, damaged and not at all like the image. Asked for a refund and offered 10%back!! This dress was made in china, not the UK. Very disappointed.
I ordered a jacket for my father's Christmas present on the 30/11/25. It was not sent from London but was sent from China and took 3 weeks to arrive. It certainly was not the jacket that I ordered. It was very poor quality and had no labels inside the jacket. It definitely was not worth the price that I paid for it. I immediately contacted them to try and return the item for a full refund but as yet I have had no response from them. Very disappointed, I would avoid buying from them.
Honest feedback after my order... the jacket looks nice but the sleeves were too long and too wide for me. I had to stich it my self to fit my arms. For the price it didn’t feel worth it, so I wouldn’t recommend this one and I regret buying this.
I have bought 2 pairs already. Bare in mind these are not wide fit, but pretty comfy for a wellie. I walk 30 mins to work and the are sleek and perfect for nice. Put together look. Not looking like a typical wellie but I dont have to worry about rainy days anymore. Leakage is 0%. Easy to put on. Would recommend again and again :) The only downside is that they peel after a good wear and rubbing against one another every day (or maybe its my type of walking) so I buy them every season.
Ordered a jacket and shorts, the jacket did arrive not from London at all from China by the looks of it. Very poor quality jacket that I wish to return but the Eden London website has vanished. I will be chasing a refund.
Yes I do accept that you are a small company but you should not waste your time and mine, sending this type of rubbish through. I have photos of the garments that were sent if you are interested?!!
Antwoord van Eden London
Hi Mike,
We’re truly sorry to read this — it’s really upsetting to know your experience hasn’t met expectations. We completely understand how frustrating it must feel when something you’ve ordered doesn’t arrive as hoped.
To clarify, Eden London is a UK-registered brand operated by a small local team. While we do partner with international fulfilment centres to help manage stock and delivery, all of our customer service and operations are handled here in the UK. We never want this to cause confusion, and we’ll be reviewing how this information is communicated on our website to make it clearer.
Please contact us directly at info@eden-london.com
so we can look into your order and sort your return or refund properly. Even one unhappy customer matters a lot to us, and we’d really like to put this right for you.
We’re a small team doing our best every day, and messages like yours — while difficult to read — remind us why we need to keep improving.
Warm regards,
The Eden London Team
Ordered some nice looking 'handcrafted leather Oxford shoes' with the promise of a 14 day money back guarantee.
What arrived was vegan leather shoes of questionable durability, IN THE WRONG SIZE, AND IN THE WRONG COLOUR.
eden-london.com not even acknowledging email requests (4 so far) for refund.
Antwoord van Eden London
Hi Mr Fowler,
We’re genuinely sorry to hear this — it’s very upsetting to know your experience left you feeling frustrated and disappointed. That’s never what we want for anyone who shops with us.
To clarify, Eden London is a UK-registered brand operated by a small local team. While our fulfilment partners are based internationally to help speed up delivery, our customer support and operations are fully managed here in the UK. We always reply to messages, so if you haven’t heard back, it’s possible our emails may have landed in your junk folder or not reached you at all.
Please email us again at info@eden-london.com
with “Trustpilot” in the subject line — we’ll personally review your order and make sure your refund or replacement is handled right away.
We’re a small team who truly care about doing things properly, and it’s honestly hard to read when someone feels let down. Feedback like yours keeps us pushing to do better and communicate more clearly.
Warm regards,
The Eden London Team
Buyer beware. A facebook ad lured me into buying two pairs of shoes, a dress and a shirt. A quick order confirmation arrived and eventually after two weeks so did the items. The shoes were the wrong size and the garments of questionable quality, neither of which I would dress my dog in. Despite emailing Eden to tell them I would be returning the items because they were the wrong size, I have heard nothing. They are not UK based. I will be pursuing my refund.
Antwoord van Eden London
Hi Julie,
We’re truly sorry to read this — it’s really upsetting to know that your experience left you feeling disappointed and misled. We completely understand why you’d be frustrated, and we never want anyone to feel that way after shopping with us.
Just to clarify, Eden London is a UK-registered brand operated by a small local team. While we partner with international warehouses to help with stock management and faster fulfilment, all our customer service and operations are handled here in the UK. We work hard every day to do things right, and it’s disheartening to hear that we’ve fallen short in your case.
Please email us again at info@eden-london.com
and include “Trustpilot” in your subject line — our support team will make sure your message is prioritised and that your order is reviewed straight away.
We’re a small team that truly cares about our customers and we take feedback like this to heart. It helps us learn and keep improving, even when it’s hard to read.
Warm regards,
The Eden London Team
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.
