eDesk Reviews 24

Their customer service and desire to be an asset to my agency makes this a company I would definitely recommend and work with again in the future. Easy to work and communicate with.

The edesk team has always been quick to respond to our needs and have helped us tremendously over the years!

Very quick and efficient in resolving a problem for us. Tara was extremely polite and professional.

Very fast and efficient. Really good communication. Would use again.

Raghu and Jamie have been wonderful to work with. They are both extremely professional and detail oriented. I highly recommend them for any of your outsourcing needs.

It's always nerve wracking working with an outsourcing vendor, since their knowledge and reliability are total unknowns. Our agency was referred to eDesk by a couple of our trusted contacts, which meant a lot to us. Fortunately, our experience with eDesk has also been absolutely stellar. We've found the eDesk team to be extremely experienced and accommodating to all of our workflows. We recommend them without any hesitation!

eDesk makes it easy to outsource time consuming, but important tasks. Out P&C department has 8 people and everyone loves eDesk. Everyone we work with at eDesk is professional and work to fully customize the process for each task prior to starting. Each task our agency has given eDesk has been performed as well as we perform it in the states, sometimes better.

Currently, we have them check policies, create renewal certificates, create non time sensitive certificates and track client related costs for health benefits. Endorsement processing will be next once commercial download is up and running.

I can't recommend them enough. I interview both of the larger firms in India and China and I dont know how they could do better. The low cost start up with eDesk made it easy to try outsourcing for the first time and I am glad I did.

eDesk has been Fantastic!
We have only been with them for a few months but the experience has been fantastic. Their desire and willingness to learn is awesome. We work in the insurance industry and have an infinite number of variables that can't be accounted for. We had a prior service that wanted a "checklist" for every situation. This was impossible for us to provide as there are so many. Our major focus was finding a company that would be able to adapt and change with these different situations. eDesk does this.

It has been smooth and easy to onboard with them. When issues that are new or different come up we discuss how we want to have them taken care of and then off eDesk goes to take care of things.

We are happy and grateful for the services we have been able to hand off to them and have a growing list of things we will have them help us take care of. Our employees are happy to be able to hand off some of the time-consuming tasks that keep them from working with our clients.

We have been blown away by the experience of working with eDesk! From their commitment to excellence to their consistent updates-they have far exceeded my expectations! Truly could not have asked for a better partner to work with and I plan on utilizing their services to help our company grow for many years. By having them work on some of our remedial tasks, it has opened up more time for our staff to work on more revenue-generating items which has been a big boost for us.

We changed from another agency VA to edesk and are very happy. We use them for both personal & commercial. I have found their sweet spot is in commercial servicing. They are very good!

Parth is doing an amazing job, is very helpful, and completes designated task. We are very satisfied with Parth’s services!

Wonderful experience so far! Parth has been great to work with. Very communicative and quick to learn our processes.

Edesk has been great to work with. They have taken several tedious, and time consuming but important tasks off our plates and created time for our staff. Nandita is very professional and the follow up and reporting is super!

Professional, Knowledgeable, Hardworking and Honest. I was beginning to lose hope in finding good help, until I found eDesk. They have been a huge help since starting with my agency. Great job, Raghu!

We love Edesk. Just finished our 2 week trial period and both Ragu and our VA Parth were so good to work with. They are able to handle all sorts of tasks, if you can think of it then they can do it.

EDesk helped us organize and restructure our agency so it was running more smoothly. They are reliable, easy to work with and go above and beyond to complete the assignment you give them. We would recommend them to all of our colleagues in the field.Thank you Edesk!!!

My experience working with Edesk has been very positive. The team learns quick and the work gets done without much interaction once the process is in place. I am really happy to have found Edesk. It frees up my time to get new business. Thanks

Our client is a top 30 P&C Insurance Broker. In support of an acquisition and subsequent data migration, we subcontracted eDesk to handle the manual migration of Client Data, Policy Data, Producer Data and Certificates to the client's agency management system (Vertafore AMS360).

The eDesk team was always ready, timely to complete and accurate. We are looking forward to our next opportunity to work with eDesk.

I have been working with eDesk for almost one year. I have experienced them as having a professional staff, responsive, always available for feedback and conversations about improvement. I appreciate all of their hard work and the support they give to my agency.

Edesk has been great for our agency. We're actually using two Virtual assistant companies presently and we see a night and day difference between Edesk and the other company that we use. Edesk does a great job following up on items they need to complete tasks given to them, they check in when a project is partially completed to make sure they are doing things the way that we want, and their end product is great. We're very pleased.