Takes 8 days for delivery in London, and you don't hear anything from them, no update about delivery or anything, only the driver was a top man.
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Lees wat reviewers zeggen
The guys at EFG always go the extra mile, whether that being securing stock, fast deliveries or getting extra information like product specs / images that we need. Pricing is transparent & f... Toon meer
Bedrijf heeft geantwoord
Outstanding place to shop! I have been shopping here for a while now ( 10 years) there's two floors, it's very well stocked, very well organised business, the staff are all very friendly,excellent... Toon meer
Bedrijf heeft geantwoord
EFG is a life saver for my business. Not many local houseware wholesalers offer online purchasing, this is a great way to order stock. It saves us a lot of time and effort. The online website allows u... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Groothandelaar
- ook in
- Cash & Carry groothandelaar
- FMCG-producten groothandelaar
- Gereedschapgroothandel
- Groothandelsmarkt
- Huishoudartikelen groothandelaar
Over EFG Housewares
Geschreven door het bedrijf
We are proud to say we are the UK’s largest independent trade only wholesale business.
EFG have been trading since 1976 from London and many thousands of customers over the years have come to regard us as a trusted part of their business.
As the UK’s number one Cash and Carry wholesaler, we understand what you require from a UK Wholesale supplier and that is the largest range, at the best prices, every day.
We are now absolutely delighted to be able to bring the EFG difference to you via a brand-new purpose-built online wholesale website that covers over 50,000 product lines from over a 1000 of the UK’s most trusted brands - available to you 24/7, 365 days a year.
By opening a trade account with EFG you will not only enjoy a huge product selection, but also a class leading experience from order to delivery and with a dedicated team based in London you can be sure we can assist you every step of the way.
Our business has grown over the last 45 years to be one the UK’s most trusted UK wholesale businesses and now not just UK based customers enjoy the difference EFG have hundreds of clients all over the globe to be able to offer a one stop shop.
Let EFG be your wholesale partner, and together we can increase your profit and range!
Contactgegevens
29 Mollison Avenue, EN37NJ, London, Verenigd Koninkrijk
- 02088055756
- enquiries@efghousewares.co.uk
- efghousewares.co.uk
4,0
Goed
116 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Takes 8 days for delivery in London
Takes 8 days for delivery in London, and you don't hear anything from them, no update about delivery or anything, only the driver was a top man.
8 oktober 2026
Quick service and we were kept informed…
Quick service and we were kept informed of everything. Would definitely recommend
7 september 2026
Good stock levels Good prices
Prompt delivery helpful courier need paper hardcopy of invoices put with the delivery would be very useful.
16 juni 2026
Great service very helpful thank you EFG
23 april 2026
Excellent communication
Your response and communication was great since it was my first time
17 april 2026
Thank you so much for your services.
8 april 2026
Not just good but bloody brilliant the…
Not just good but bloody brilliant the service I recieved was 5 star been using them now over 16 years won't go anywhere else the saff are first class nothing to much trouble efg I love you x
1 maart 2026
packaging
Delivery is good however packaging could be better needs more care and attention.
20 februari 2026
DO NOT BUY
DO NOT BUY. I HAD TERRIBLE EXPERIENCE WITH EFG ORDER #75471 I called their customer service dept to cancel the order and they said it can be cancelled I asked if any cancellation fees and they said No so i proceeded to cancellation. Turns out they refuse to refund the full amount witholding close to £160 for cancellation/delivery fee
13 februari 2026
Review zonder uitnodiging
Antwoord van EFG Housewares
Hi Hanna,
We’re sorry to hear that you’re unhappy with this. Your order cancellation request was made after your order had already been delivered. As outlined in our Terms & Conditions, cancellations at this stage are subject to a 25% restocking charge and the recovery of delivery costs incurred (which reflects the industry costs charged to us for palletised delivery) as well as unwrapping and restocking.
The appropriate partial refund has already been processed in line with these terms yesterday. This is also in line with the Distance Selling part of the Consumer Contracts Regulations and Consumer Rights Act 2015.
We take your comments regarding the phone call very seriously. If you were advised by a staff member that the order could be cancelled at no charge, this would NOT be in line with our procedures. We will attempt to trace the call and identify the staff member who had handled it. To assist us with this investigation, You will need to send us the date and approximate time of the call. If you we’re using a different number than what is on your account, then we will need that too. Should we find that incorrect guidance was provided, we will re-review the charges applied.
Antwoord van EFG Housewares
thank you very much for taking time to leave us a review! we hope to work with you again soon!
Antwoord van EFG Housewares
thank you for the kind review! we hope to work with you again soon.
After sale service not acceptable.lack…
After sale service not acceptable.lack of communication and support. I have trying to contact them many times for my purchase invoice inquiry but no response. Now I will have to reconsider business with them
30 januari 2026
Review zonder uitnodiging
Antwoord van EFG Housewares
Good Morning,
we are sorry to hear that you felt the after order service was lacking. i will pass on this review to our order team so they are aware of the issue.
Have been trying to get a credit…yes
Have been trying to get a credit account for a while but without success I know if i had an account i would be ordering more often i would appreciate it if this could be looked at thank you
26 januari 2026
Antwoord van EFG Housewares
thank you for taking the time to leave a review for us. if you signed up online then you do have an account with us! we hope to work with you again soon.
Good
(#75359 order number) I only updated this review; they took action after the review straight away. Also, they still need to work on their communication in their back office; otherwise, rates are good, and the staff is friendly and helpful.
26 januari 2026
Review zonder uitnodiging
Antwoord van EFG Housewares
Looking into this order, i believe that you were contacted very shortly after posting this review. We hope that the order team were able to resolve any issues you had with this order and that we get to work with you again in the future.
Superb products at very reasonable…
Superb products at very reasonable prices very happy with the goods
20 augustus 2025
Antwoord van EFG Housewares
thank you for the kind review! we hope you order with us again soon!
Very Poor Customer Service – No Response After Many Requests
I am very disappointed with the customer service at EFG Warehouse. I have contacted them many times requesting a proforma invoice, but they have not responded at all. This lack of communication is extremely unprofessional and has caused unnecessary delays. I expected better service and reliability. I hope they improve their response time and customer support in the future.
10 december 2025
Review zonder uitnodiging
Antwoord van EFG Housewares
Good Morning,
this seems to be the second time you have posted this review. previously we asked you to please provide further information so we can validate the order & review and we did not receive a reply.
Please can you reach out to us on owen@efghousewares.co.uk so we can try to figure out what has happened with your order if you made one.
thank you
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