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Evergreen Credit Union Reviews 393

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We found Judy Brochu to be sincerely warm and friendly. Anyone can read a script but Judy was obviously doing more than that. She was knowledgeable and patient and took our information and pass... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My account was hit with several scam charges, resulting in a negative balance and OD fees. Rebecca Lanefski stepped in and helped me get everything sorted out efficiently. She was incredibly pleasant,... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great experience with Cassandra Hanson and a lease to used-car loan. These can be complicated, starting with the lease lienholder. Cassandra made it easy. Also, I would like to include Isiah, who... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I called the Evergreen's Portland location on Saturday, 04.20.2024. It seemed a log in change had been made which asked if I were an adult. The posting was done by Cloudflare. The potential... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Financiële instelling
  2. Pinautomaat
  3. Gemeenschapsbank

Over Evergreen Credit Union

Geschreven door het bedrijf

EGCU-Logo-Gradient-RGB-2

Evergreen CU is one of the largest credit unions in Maine, with over $641 million in assets and serving over 33,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.

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About Us
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Serving Mainers Since 1951

Geschreven door het bedrijf

Committed to Serving All of Southern Maine
With world-class service and products with you in mind, Evergreen is always committed to serving those who have made us who we are today: Mainers. From checking accounts to mortgages, and CDs to auto loans, we're growing with you.

Contactgegevens

Promotion box for Evergreen Credit Union

Evergreen Credit Union

Quick decisions, award-winning service, and a local team.

4,8

Uitstekend

TrustScore 5 uit 5

393 reviews

5 sterren
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3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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Beoordeeld met 5 van de 5 sterren

My Experience with Evergreen has always…

My Experience with Evergreen has always been nothing but Positive. Judy Brochu was very helpful and professional. I've never had any issues with Evergreen. Thanks again Judy, Dale Anketell.

30 juli 2024
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Antwoord van Evergreen Credit Union

Hello Dale,

We're happy to hear Judy was able to help you! We always aim to provide world-class service for our members.

Best,
Emma
Evergreen CU

Beoordeeld met 1 van de 5 sterren

Disappointed

I was very disappointed to be denied a credit card from Evergreen. We successfully paid our boat loan with them and were looking for a good credit card to transfer a higher interest one.
We are homeowners with no mortgage who have been with Evergreen for 5 years. Maybe it's because we are retired?

18 juli 2024
Review zonder uitnodiging
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Antwoord van Evergreen Credit Union

Hi Marian,

We understand how frustrating it can be to be denied for lending opportunities. It is never our intention to deny you from a card or loan. We are happy to work with you to make sure that next time you apply for a credit card with us that there is a very high chance you will be approved.

If you have any questions about the card approval process, we encourage you to speak with an Evergreen team member at your nearest branch.

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Quick and efficient.

Quick and efficient.

15 juli 2024
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Antwoord van Evergreen Credit Union

That is what we strive for. Thank you for leaving a review with us!

Beoordeeld met 5 van de 5 sterren

Amazing Team at Evergreen

I just wanted to thank the Evergreen Team again for all they did to assist my husband and I in securing an auto loan. We definitely were not the easiest people to work with our constant questions but their quick, efficient, and friendly attitudes made us feel at ease and comfortable throughout the entire process. I was able to pick up my car the same day after receiving excellent service at the South Portland location even coming in with only a few minutes until close. Im so grateful to have Evergreen, and proud to have them as our trusted credit union!

9 juli 2024
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Antwoord van Evergreen Credit Union

Hi Ashleigh,

It was our pleasure to serve you and your husband! We're happy to hear your auto loan process went successfully. Thank you for sharing your experience!

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Great customer service

My wife and I are buying are house and something appeared on my credit report which was no longer my affiliation. Rebecca was very helpful and fast in getting a letter out to me to clear things up.
Buying a house is pretty stressful and when odd things pop up its great to know ECU and people like Rebecca are your corner to take quick action.

THANK YOU REBECCA!

2 juli 2024
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Antwoord van Evergreen Credit Union

Thank you for reaching out to us to help with your credit report. We're happy to hear Rebecca answered your questions and helped you in the best way possible!

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Evergreen Credit Union was amazing to…

Evergreen Credit Union was amazing to work with. Sarah Hutchins, our Mortgage Loan Originator, went above and beyond in guiding us through the loan process. There were many calls accommodating after work hours, which I was grateful for. Thank you Sarah for helping us with closing on our forever home!
Sherry

2 juli 2024
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Antwoord van Evergreen Credit Union

We're happy Sarah was able to help you, Sherry! Thank you for choosing us for your loan.

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

My experience is great

My experience is great, evergreen credit union are the best ever

28 juni 2024
Review zonder uitnodiging
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Antwoord van Evergreen Credit Union

That's what we like to hear! Thank you for the kind words, Bassy.

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

I requested bank statements and the…

I requested bank statements and the request was fulfilled within 15 minutes. Great customer service!

The only feedback I would provide is having a place online to view the statements in PDF format so customers could download them without having to request them in the future. This would remove the extra step of requesting them.

18 juni 2024
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Antwoord van Evergreen Credit Union

Hi Noel,

Thank you very much for your feedback and your review! We appreciate the kind words.

You can download your statements as PDFs anytime through our Online Banking services. On your desktop computer, visit egcu.org and log into Online Banking. Once you are logged in, click the "Other Services" menu, then click "eDocuments". From there, you can export any monthly statement as a PDF.

If you ever have any questions, our Member Experience Center is happy to help by calling (207) 221-5000. Of course, if you would like to visit your nearest Evergreen location, our teams are ready to assist.

Thanks again for your review,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Great experience

I had multiple scam charges ending in a negative balance with OD charges and I worked with Rebecca Lanefski and we were able to resolve all my account issues quickly and she was very delightful, knowledgeable, and easy to work with. Thank you Rebecca and thank you evergreen for your support!!!!

18 juni 2024
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Antwoord van Evergreen Credit Union

We're happy Rebecca could help you, Matthew! Thanks for sharing your experience.

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

All my questions were answered in a…

All my questions were answered in a timely manner and customer service was awesome.

Thank you

7 juni 2024
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Antwoord van Evergreen Credit Union

We're always happy to help, Terrie. Thank you for your review!

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Rebecca did a wonderful job

Rebecca did a wonderful job! My problem was handled quickly, friendly, and with professionalism. Always love working with the folks at Evergreen.

31 mei 2024
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Antwoord van Evergreen Credit Union

Thank you for sharing your experience with Rebecca, Dan! We appreciate your review.

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

The whole experience was very smooth

The whole experience was very smooth. Al my questions were immediately answered. Very professional and efficient.

28 mei 2024
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Antwoord van Evergreen Credit Union

That's great to hear! Thank you for leaving a review with us.

Best,
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Best Ever Banking Experience

Casey has been amazing to work with. I have been waiting for a vehicle to arrive for months and through the entire process, Casey has been informative, responsive and friendly. I am a first time customer and I am so impressed. When I told the finance department at the dealership our rate, they said they wouldn’t even try to match it because they couldn’t get close. My husband is a veteran and we really appreciate the rate discount. It’s an incredible thing to do. Thank you for being the bright side of buying a car.

23 mei 2024
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Antwoord van Evergreen Credit Union

Hi Lindsay,

We're glad Casey helped you in so many ways! Thank you for sharing your experience with us.

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Sarah did a great job helping me with…

Sarah did a great job helping me with my questions today! I appreciate it very much!
Thank you
Tara

22 mei 2024
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Antwoord van Evergreen Credit Union

Hi Sarah,

We're glad to hear Sarah was able to ease your mind! Thank you for leaving a review.

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Your Customer Service is great!

Your Customer Service is simply the best at answering my questions. I appreciate how awesome Evergreen has been!

14 mei 2024
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Antwoord van Evergreen Credit Union

Hi Mike,

Thank you for letting us know! We're happy to help answer your questions.

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Some of the most help and friends…

Some of the most help and friends people I know easy to find and allways smiling to see U and good to know what I was doing

11 mei 2024
Review zonder uitnodiging
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Antwoord van Evergreen Credit Union

Thank you for sharing your experience, Natalie! We're happy to help!

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

Exceptional Service From Entering to Exiting!

We wanted to extend our gratitude to the exceptional team that works at the Riverside Evergreen Credit Union branch. The atmosphere promoted at ECU is inviting, friendly, professional, efficient, and caring. Whether you are making a deposit, lost your debit card, or are taking out a loan... you will be taken care of by this incredibly accommodating and lovely team.

Thank you for the many years of exceptional service!

10 mei 2024
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Antwoord van Evergreen Credit Union

Thank you, Noyes Family! We're always happy to help.

Best,
Emma
Evergreen CU

Beoordeeld met 5 van de 5 sterren

I was anxious when I called egcu.org on…

I was anxious when I called egcu.org on Monday March 30, 2024. I spoke with Sara Adams and an IT person (Paul?). Sara is an asset to the establishment, helpful and knowledgeable. I want this commendation to be part of her permanent personnel record and for her to be recognized for her fast, courteous service! Thank you Sara.
Linda A. McCann

1 mei 2024
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Antwoord van Evergreen Credit Union

Hi Linda,

Thank you very much for sharing your experience with us, and highlighting Sarah and Paul! We're glad they were able to give you peace of mind.

All the best,
Emma
Evergreen CU

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