Egress Switch Freemail Reviews 

I contacted the support for advice. They responded very quickly and my question was resolved. Great service and it’s good to know they are there.

Sending secure emails has never been easier, there is the option to send each email encrypted to provide security or you can easily change the classification (via a dropdown) to send the email unprotected.

I did not want a dozen emails to say it was being renewed. One would suffice.

What an awful system. I recently replied to an a secure email from a regulatory body that is accountable to the HM Treasury. The email was sent using Egress as the secure messaging system. Never before have I come across such a dreadful email platform. I wrote my email response in Microsoft Word and copied it into egress but all the formatting was lost. I then tried to replicate the formatting but egress formatting tools are so limited it was impossible. I then found there was a limit on the number of files that can be attached. To add insult to injury, there was a survey button on the left hand corner of the system... but the survey link had expired. The company is a tiny software developer (£22m turnover and £9m of pretax loss in the year to end December 2021) and simply is unable to compete with the bigger and better platforms that are available. It beggars belief that any British government department or related organisation would use this system. I know we want to support Britain's tech but this egress is a bad example of it!

Egress were very quick to respond to the support ticket I raised. The team is very knowledgeable and my issue was resolved to a satisfactorily level promptly. There communication is excellent, and they are prepared to have Teams calls (screen sharing sessions) to fully understand the issue. 5 stars for Egress!

Horrible customer service😡, no reponse with billing department at all ! to receive the invoice for completed payment !

Intuitive, reliable. I sent a confidential document on Friday 10 February late on in the day. By ensuring that a copy was sent to me it was very reassuring to know that it had arrived at its intended destination before the deadline.

I know that whatever I send through egress is safe and secure and takes care of my data. I can send large files with sensitive information and it will only be shared with the people I want to share it with

We use egress for all our confidential emails/messages and it continues to be a great asset to us.

It's a really annoying web experience and the desktop version is only as good as the outlook experience which is also erratic.
There has to be some way of making it more stable.

Egress addressed and resolved my problem quickly

Sending large files securely by Egress is the best thing that happened for sole practitioner. Highly recommend Egress Software

It is far too complicated for me to use and I can't asccess the messages

I 'phoned Egress at the weekend not expecting a response and was delighted when a very helpful lady (I forgot to ask her name) picked up the 'phone. Although she wasn't sure if Egress could help with my query at the weekend, later that day I received an email giving me instructions on how to recall an email. What stood out for me though was that the response was quick and the instructions were crystal clear and for this I was extremely grateful.

I've used Egress since 2016 for secure email and document sending and receiving and can really recommend. Plus their tech support is excellent

Secure emails - easy to attach documents. Would be even better if it had a secure way of keeping contact address book.

Got in touch with Egress as I had trouble logging in to their site, (most probably my fault) I went on the live chat, where I Was helped and advised,and the problem was sorted quickly and efficiently, thank you Egress, thoroughly recommend.