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eighx.com Reviews 4

•
TrustScore 3.5 uit 5

3,6

E-commerceplatform
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Bedrijfsgegevens

  1. E-commerceplatform

Geschreven door het bedrijf

At eighx.com, we offer a full range of e-commerce solutions designed to help businesses succeed online. From custom web design to seamless integrations and platform optimization, our team of experts works to create a user-friendly, efficient, and engaging online shopping experience. We focus on delivering solutions that enhance performance, streamline operations, and drive growth for your online store, ensuring your business thrives in the ever-evolving digital landscape.

Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

4 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 2 van de 5 sterren

Hit and run sales. Can't trust this company.

They do not honor the 30 day guarantee. Constantly trying to upsell you which left us with a serious lack of confidence in this company. You still have to do all the changes yourself. Its basically just an email string back and forth telling you what to change on the website but you still have to do everything. All the information they give is also available on Youtube tutorials.

12 februari 2025
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Antwoord van eighx.com

Hi Neil,

We’re genuinely surprised by your review, especially since we helped you get your Google Merchant Center approved in just 2 days. However, nearly 30 days later, you came back after making changes to your website—despite our clear advice to keep it as it was.

On top of that, you revoked our access to your Merchant Center, preventing us from assisting you further, even though your 30-day money-back guarantee was still valid. Our process involves guiding you step by step, but it’s essential to follow the recommendations to maintain compliance.

We are always here to support our clients, but we can only help those who allow us to. If you’d like to resolve this situation constructively, feel free to reach out.

Best,
The Eighx Team

Beoordeeld met 5 van de 5 sterren

Can't believe I'm even able to write…

These guys are awesome!....I was dealing with my suspension for months. I tried everthing, including hiring another person (who failed).They had my Merchant Center Account fixed within a week, and kept me in the loop with excellent communication. Would leave 6 stars if I could!

3 maart 2025
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Antwoord van eighx.com

Hi Joe,

Wow, really appreciate your kind words! We know how frustrating these suspensions can be, so we’re glad we could get everything sorted for you.

Thanks for trusting us and for the awesome review, it really means a lot! And if you ever need anything, we’re here for you.

Best regards,
The Eighx Team

Beoordeeld met 3 van de 5 sterren

Helpful, but...

Having someone experienced in working with Google Merchant Center Issues help me, is definitely what I needed. I followed their suggestions and was able to clear my account. What didn't go well, and what I was a little annoyed with, however, was the lack of willingness to work with my WIX website. While understandable that they specialize and promote Shopify, I didn't see anything on their website stating they don't support WIX. It simply states they can help with all issues. Nonetheless, they did help me, and I am back in good standing with Google.

27 februari 2025
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Antwoord van eighx.com

Hi Steve,

Thank you for taking the time to share your experience. We're glad to hear that our expertise helped you resolve your Google Merchant Center issues and get your account back in good standing.

However, we were quite surprised by your comments regarding our support for Wix. To clarify, eighx.com works with all Merchant Center platforms, including Wix. When we mentioned that we couldn’t "work with your Wix website," it was specifically in reference to web design services, not Merchant Center management. Our role is to analyze your site, optimize your Merchant Center, and provide you with actionable recommendations for your website, implementing those changes on your site is up to you unless a dedicated web design service is purchased.

Our website clearly states that we support all platforms for Merchant Center management, and we strive to maintain transparency in our services. We are a small business, fully committed to helping other small businesses thrive, and we always aim to provide clear guidance to avoid misunderstandings.

If you feel there was any miscommunication, we’d be more than happy to discuss this further to ensure everything is clear and to avoid such confusion in the future. Your satisfaction is important to us, and we always aim to go above and beyond for our clients.

Thank you again for your feedback, and we wish you continued success with your business!

Best regards,
The Eighx Team

Beoordeeld met 5 van de 5 sterren

Fast results (within a week)

Fast results (within a week). They provided the fix, and some instructions on things I needed to fix on the website theme. After a few iterations I was back on Google! Great communication as well, even on the weekend.

12 februari 2025
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Antwoord van eighx.com

Hi John,

Thank you for your great review! We're thrilled to hear that you received fast results and that our fix and instructions helped you get back on Google quickly. We always strive to provide clear communication and support, even on weekends, and we're glad it made a difference for you.

If you ever need further assistance, don't hesitate to reach out. We're always here to help!

Best regards,
The Eighx Team

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