eJuiceDB Reviews 192

Evelyn was very Professional. She answered all of my questions and went above and beyond to clarify everything. Thank You Evelyn

I was sent an email for a 10% discount. When I used it, it was denied because it was already used LAST YEAR. After several emails back and forth (most were canned responses) I got the run-around after being a regular customer for 3+ years. The qualification for 'free shipping' has changed to an amount that is not suitable or fitting for repeat customers (order of $80+). I used to be very pleased with this site but it has changed. Customer satisfaction/loyalty does not seem to have the consideration it once did.

Extremely responsive customer service! I appreciated how promptly they resolved an error in delivering an incorrect product. I was refunded within an hour of bringing it to their attention.

Had a minor mishap with my delivery (incorrect coils sent) Evelyn replied to my email almost immediately, asked what happened and was very apologetic and friendly. She was able to get my issue resolved in less than 24 hours and my correct product is on the way.

I have ordered from ejuiceDB for many years, and they have always been a reliable source for my vaping needs. They have a great selection, fast, accurate shipping, and on the rare occasion I have issues the customer service has been quick to respond with helpful professionalism. Most recently I made a mistake while placing an order, and when I reached out to customer service Missy replied in a very short time and was able to help change my order to what I requested.

I AM A REAL PERSON FIRST! HAHA
This website is really good! they are partners with mighty vapors so thats how you know they are legit :) they accidentally sent me one menthol juice, i let them know and they fixed it! really good/fast customer service! i got all my stuff 2-3 days after i ordered! quick and great! i was worried because one day it was going to be 106 degrees outside but my juice was fine! they do a good job packaging as well! ejuicedb for the win :)

My customer service experience was excellent. They were able to help me resolve my issues quickly and to my satisfaction. Very pleased with the outcome!!

Great flavors long lasting

Always happy with my order and quick delivery and if i have any issues usually always taken care of!

The online customer service has always been terrific and the response time is excellent. Thank you.

Great product! Great customer service. And fast shipping.

They had all I needed and the shipping was fast!

I have been using VapeRite for years and there quality is always exceptional. I've tried other brands... but no one else can compare.

eJuiceDB was reasonably priced and I was able to qualify for FREE shipping... AND A DISCOUNT !!! Which was amazing... and I got my order in 3 days.

Excellent experience all around... I will use them again... and highly recommend you give them a try.

Great price and ships quickly. I usually order on Wednesday and receive by Friday. This place also has the lowest tax rate.

I just wanted to take a moment to say how much I love eJuiceDB.com And everything about them from the selection to their customer service is top-notch. They are always there to answer. Any question Shipping is impeccable and I can’t really say good things about them as well how much they go out of there way to make sure you have Exactly what you ordered and are happy with it!

Excellent communication and honest support. The vape selection is always fantastic and the point system for every purchase is a huge perk!

Great selection, good prices, fast shipping and exceptional customer service. The fulfillment centre missed an item from my order, I emailed customer support and they refunded the missed item immediately. The company I used to order from didn't respond to concerns for over a week then pitched me off to Route insurance, so I'm so happy with eJuice for caring about the customer experience!

I ordered several items and they were promptly shipped but a free promotional item was missing. I used the chat bubble on the bottom of the page and in less than 5 min I had tracking info on the item. Great and prompt customer service. Will recommend and shop again, great job team and a shout out to Alejandra! Thanks again!

ON 4/23, I received my order for 6 SKYBAR Bold Vapes - Mint. However, they were different flavors and one was a different brand. I reached out to EJUICEDB and Alejandra responded quickly and apologize. After investigating, she found that the mint was unavailable. Instead of letting me know they were out, they just sent different ones, which we all know is not right. In any event, Alejandra let the higher ups aware and gave me a full refund. Also, I do not have to return the wrong vapes, which is great. I will let me friends try them out and maybe they will like them and EJUICEDB will have new customers.
Alejandra is an exceptional customer service representative and goes above and beyond. In the years I have been ordering, she has been great everytime.
From a loyal customer.
Lynn

Easy to order from tons of options super fast delivery no issues so far love the reward system