Electric Ireland NI Reviews 

I just received a message back from Electric Ireland on Trust Pilot as per below about how they are busy (boohoo😭) but they don't have time to reply to my actual calls and messages which has been going on for 2 weeks???? What a s**t show of a company. FOLKS STAY CLEAR OF THIS TERRIBLE COMPANY

Worst company, they don't answer emails, messages or phone calls, refuses to pay me my voucher from the government for the cost of living crisis.... Stil waiting.. After 60 minutes waiting on phone you get cut off each time , do yours a favour and change supplier... Don't believe the crap that thry are inundated and busy.. Just terrible service and shouldn't be in business

Started with Electric Ireland NI last October, they sent info. to view my A/C, found the info. they gave me was an old A/C from years ago, emailed 6 times received email back saying it will take 10 days, received no contact, tried phoning wait time 1 hr, worst company I have dealt with do not join, they will not answer, now going to reconsider direct bank payment, also consumer rights to see if this will shake them up to get in contact. You asked for my Name and address Mrs A Morrison 40 Towerview Crescent Bangor BT196BA

The worst company I have dealt with, their service is abysmal.
Tried to contact them continuously for a day without any response and then scheduled 2 return phone calls and have yet to hear from anyone.
Now I have cancelled my direct debit and hopefully that will make them contact me when the next bill is due.
They cannot blame Brexit or Covid on their service but I am sure they will use at least one of them as an excuse.

Just held on phone for 101 mins also requested on numerous occasions for callback still waiting absoulute shambles 🤬

I would just like to start this review by stating I have been an Electric Ireland NI customer going on 5 years now. All was good for the first few years but as off this last 12 months I've had 2 issues with over charging with hours off wasted time on phone calls to resolve matters.

Electric Ireland take more money than what they are owed, even after talking to customer services after over an hour off a wait on the line and this isnt the first time I've had issues with meter readings with this company.

Told a hold would be put on the account until bill was re-issued with the correct reading of usage after an estimate was submitted and I rang in with the correct meter reading.

Come to find they took more than what they are owed at extortionate .3641pence per unit prices.

Ring again at the end off last week to try see what was going on, only didnt have the time to wait over an hour to speak to someone so opted for the call back service, 4 days later, I'm still waiting on that call back. So take it upon myself this morning to go through the whole process again and ring them to sit for 75 minutes on hold and just as I thought I was getting through to speak with someone i get another automated machine voice telling me there is a problem with there system and line goes dead. So i hang up and go again for a second time, 70 minutes into this call I actually get to speak to someone, explain my case to her and then get hung up on for so called raised voice.

Your customer services are basically non existent. Prices are dam right ridiculous, profiteering during such present hard times, contract or not I will no longer be a customer and will never entertain dealing with Electric Ireland company again and will also be advising other family members who deal with yourselves to also leave as Power NI are cheaper at this present time.

Such professional and caring customer service. Nothing is too much trouble. Phone calls answered promptly. Emails replied to within a hour.

Switching process extremely smooth and totally hassle free.

If you believe that I can also tell you where you can find the pot of gold at the end of the rainbow.

If you want to teach your pigs to fly I can also help with that.

Obviously I am being sarcastic.

This company is the worst organisation that I have ever had the misfortune to deal with.

I cannot understand how they are allowed to treat customers so badly.

The Consumer Council deal with complaints made that are not resolved to the customers satisfaction if the customer escalated it to them. Maybe the Utilities Regulator needs to also get involved?

Please be careful how you make payments to this company. I left Electric Ireland to move to a new supplier which took effect from the beginning of October 2022. I am due a refund (think of £167) being in credit at the time of leaving and cannot make contact with this company to discover when I will be reimbursed.
I have telephoned 4 times one particular call (11 Nov) lasting 1 hour 9 minutes before the phone just went dead. I assume they hung up. Emailed twice with no response (13 Nov and 24 Nov). Still no word at time of writing this on 28 Nov. Now have the hassle of contacting the Energy Ombudsman. So much for help during a financial crisis....! Be careful not to overpay your bills with this company.

Switched on Friday 11th of November. Had 230 quid in my meter, and they credited me back £175 + £35 welcome credit. Phoned and they told me it’s NIEs fault and nothing can be done as I had no proof! I am now down £55 after switching for a better deal, great! I should have had £268 in my meter but instead, I was left with £212. The person I spoke with on the phone made no effort to contact NIE to clarify what has happened, I have since tried contacting NIE and its impossible to get through to them. I have now begun talks with the consumer council and I am waiting on a call back from them.

Worst company ever, changed over in July and they haven't been able to take one payment from my by direct debit so I pay online anytime a balance appears. 2 month wait for a reply to an email and thne it's just asking me to confirm something else and then another long wait for no reply. Impossible to phone and always gets cut off after 30 mins. Final straw today got a letter threatening to install a prepayment meter as they say i owe them £28. No where on mu online account does it mention I owe anything and I really don't appreciate this threat when they are in the wrong, they can't answer the phone and emails just get strung out with no help but only threats. I wish I could phone to complain but can't get through and not open at the weekends. I have requested a change of supplier this morning as I'm sick with the stress of this and will be looking to see how I can make an official complaint for the most useless customer communication and help I have ever seen. Avoid at all costs

New customer and got a letter saying you will shut off electric unless I call your customer service line. On the line for well over an hour and still no answer. Ridiculous that this can't be done online.

Have been phoning them for daysssss they NEVER answer the phpne so i requested a call back a fortnight ago they owe me mobey for a deal they can keep it im leaving stay clear of them

Fella Johnny changed us over good rates. And 70 pound free electricity

Very helpful and informative rep, Jonny Wallace. Jonny explain in detail higher costs associated with my old keypad account and the advantages of changing to a direct debit account. He also explained that I was receive a £100 welcome bonus !!
Change over was quick and easy. Im very pleased.

I've just switched to electric ireland. A great deal with an honest sales man Johnny.

Having switched previously with other suppliers and got mugged with hidden charges I wasn’t informed off I was very sceptical about changing supplier again however when the Electric Ireland rep called at my door he showed a distinct honest approach with a great depth of knowledge and a very relaxed attitude which won me over glad I did as I am getting 100 quid of my DD bill happy days switch was easy and hassle free down to the excellent work from behind the scenes very highly recommend this company Ty once again

Johnny was very informative, easy to understand and explained all the details so clearly. He made the process so easy and quick. Very helpful. Very much appreciated.

I had to contact electric Ireland as I couldn’t top up cause I couldn’t find my card anywhere, I was stressed out cause I needed it for work and the customer service agent I spoke to put me right at ease and had me all sorted within 10 mins, couldn’t have been happier with the way they handled my issue and I would recommend anyone to join them too, I’ve had plenty hassle with previous suppliers and nothing but good service with electric Ireland 10/10

Electric Ireland’s incentives are always very appealing. Competitive unit price also. No standing charge…

First time switcher..
First class customer service from the agent at the door, after that everything was taken care of. Also got a great bonus for switching too.
Highly recommend.