Electrolux Reviews 

Absolute Disgrace. Our less than 2 year old tumble dryer started badly drying clothes, and we reported it, and weve had two visits from a company called pacifica. The first time the guy said the fault was with the filter, and he would send us a brush to clean it with. We never received the brush, so told AEG again, who then send another 20 year old lad round from Pacifica, who has now claimed that it is faulty because of miss use. OMG - the only time we ever opened the filter (at the bottom of the machine) was when we looked at intructions to fix poor drying performance, and its not something you can take out or clean, so we put the original fault in. They will not get away with this. Expensive machines, very young inexperienced technicians does not mean you dont have to honour your warranty. Disgusting!!!

Poor quality fridge freezer. After they have to replaced the previous brand new one die to faulty reasons with the fast cooling mode randomly starting and freezing food regularly, we had a second one and it is starting to do the same. Please, either fix that auto-cooling sensor or just remove that feature because it is rubbish!

We had the oven for 3 years, the outer glass has broken into pieces , it broke while cooking my roast for 1 hour, fan at 200c, the pieces was spread all around the whole kitchen.
Luckily no one was around otherwise it would be a Serious injury.

3 years old fridge, the wet wall has “blown”, and support can't do much, I though you were a decent brand ...

We’ve now had Electrolux appliances in TWO separate new-build properties, and both experiences have been terrible. This is no longer “bad luck” — there appears to be a serious quality or design issue that Electrolux needs to address.

In our previous property, the freezer constantly iced up to the point it became almost unusable. We hoped it was an isolated issue, but our current Electrolux fridge freezer has been even worse.

This time, the FRIDGE compartment freezes everything solid. We’ve had to throw away food repeatedly because the appliance destroys it overnight. Eggs frozen. Cucumbers frozen. Vegetables frozen. Even soup left in the fridge turned into a block of ice.

We contacted customer service to try and resolve the issue properly. At the time, the fridge was already freezing food at 6°C, so we had actually increased it to 8°C ourselves to try and reduce the problem. Customer service then advised us to set it to 4°C.

We followed their instructions exactly — and the result was disastrous. Literally everything froze solid.

The customer service experience only made things worse. One operative repeatedly interrupted us with “let me speak” despite there being clear pauses where they had already finished talking and we were simply trying to answer or ask questions. Another operative sent an initial response and then disappeared for over 10 minutes. When we asked if anyone was still there, the reply we got was simply: “I’m busy with another chat.”

That level of service is unacceptable when customers are losing food, time, and money because of faulty appliances.

At this point, we’ve completely lost confidence in the Electrolux brand. Across two separate homes and appliances, we’ve experienced recurring issues and dismissive support instead of proper investigation or accountability.

Electrolux needs to stop relying on scripted troubleshooting responses and start taking ownership of these problems before more customers waste their money.

Until then, I would strongly recommend avoiding Electrolux fridge freezers altogether.

I ordered replacement parts which they claimed were shipped. However, only 1 part was in the delivery. I raised this straight away and was sent a form to complete - duplicating the information they already had from the order. Then they ghosted me for 3 weeks and I've raised instead with my payment provider.

Very poor experience with their products and customer services. Their repair services is a rip off, they could not even repair one of their own washing machines, but charged £80 call out! I'd never recommend any of their poor products

I purchased 2 x "ECFB02ST - OdourClean Standard Carbon Filter" advertised at £28.50 (discounted from £37.99).

I was charged £75.98 (the full price).

The discount should be about £18.98.

After getting through on their web chat, I was able to secure a discount. However, the next day an email stated that I had been refunded only £9.49.

I replied to the email and got no response.

I then wasted an entire lunch break trying to get the remaining £9.49 refunded. They initially offered me a refund of just under £15 but when I pointed out (for the 2nd time) that I had already been refunded £9.49 they reduced that to just under £5.

Unwisely, I persisted trying to get the correct additional £9.49 refunded and had to terminate the chat after about 45 minutes wasted because I ran out of lunch break.

I will be very wary of using this shop again.

Edit: they did eventually refund just under £15 in total. Increased review score to 2 stars.

Bought a fridge freezer from John Lewis which failed after 4 years (3 year warranty). Contacted electrolux who offered a fixed price repair - and i wish i hadn't bothered.

So far its been 10 weeks and its still not fixed - the engineer comes out at best every 2 weeks and tries one thing, doesn't wait to see if it works and closes the job. Constantly have to ring Pacifica (subcontractor) to rebook.

Todays was the best - can't fix it as i've put my tools away / moved onto the next job.

If you are reading this don't buy from them. If you are considering a repair don't bother and save your money and sanity.

Would even give them 1 star - Terrible service from Pacifica / Electrolux.

Our AEG washing machine broke down and every engineer appointment was either cancelled last minute or didn’t happen at all — one was even marked “completed” despite no one turning up.

Wasted time, no accountability, and still no repair. Easily the worst company I’ve dealt with.

Worst experience of all time trying to have an IKEA fridge repaired or replaced under warranty - rude outsourced team who fobbed us off; kept us on hold; promised they were waiting for the 'technical' team to respond... AVOID AVOID AVOID. Don't buy IKEA white goods and absolutely don't buy anything from Electrolux. Even the engineer they sent out said their stuff is terrible quality and he would never buy it.

I have a gas hob from IKEA that turns out to be an Electrolux appliance. After three years, it developed a gas leak. I contacted IKEA who said contact Electrolux. Electrolux were useless, making lots of promises they didn't keep, avoiding talking to me (why was she always on a break?). Eventually I contacted the company they employ to do the actual repair who told me the part Electrolux said was unavailabole, was actually available and they came the next day to fit it.

Three months later and it's leaking gas again. Contacted Electrolux who said they would authorise a replacement hob and will contact IKEA to arrange. Two weeks later, they haven't sent the authorisation to IKEA. Now sat on phone getting fobbed off by people yet again not available - feels like it's a company policy to sicken customers off until they go elsewhere for the warranty repair.

The customer service of this company is a complete joke.

Never buy Electrolux if you value peace of mind.

And to IKEA, please change your provider (my contact with them has been good) they are giving you a bad name.

I can confirm that my part arrived very promptly and safely.

However, I want to flag my concern about the over-packaging. It was a microwave turntable in a box 0.5m by 0.5m.

We are living in a time of climate change, and all of us have to play our part. I replace and repair wherever possible, so it was the right thing to order this replacement part. But could this not have come in a smaller box? Or what about a click and collect service? (I could have cycled to my local Currys, for example.)

If we all make the small changes now, we might avoid the massive changes later.

I had to buy a 3rd set of drawers for my fridge freezer. They just crack and are extremely poor materials. As even with the lightest use they crack. Extremely disappointed this continues to happen. Why can’t they be strengthened. Extremely expensive and happening for the third time. Can this be normal. I think not.

It is no surprise that this company has such a high volume of one-star reviews.

My experience reflects a consistent pattern: advertised delivery commitments are not honoured, timelines quietly slip, and when challenged, the company attempts to rewrite the rules after the fact. A delivery explicitly sold as “5–6 days” took significantly longer, with no proactive communication or revised estimate. When this failure was raised, responsibility was deflected rather than addressed.

What is most concerning is the approach taken once the issue is escalated. Instead of acknowledging a failure to deliver the service as contracted, the company hides behind “internal procedures” and returns workflows that appear designed to override EU and Irish consumer law. Consumers are told that refunds, including delivery and return costs, cannot be confirmed in advance, even where the delay is clearly the trader’s fault. That position is not aligned with EU consumer protection regulations, which are very clear that costs arising from a trader’s failure cannot be passed onto the consumer.

This is not a case of goodwill or discretion. It is about basic compliance with consumer law. Attempting to shift the burden onto the customer, inventing internal rules, or reframing a delivery failure as a standard return is simply not acceptable.

Based on this experience, the volume of one-star reviews makes complete sense. The issue is not logistics delays — those happen — it is the refusal to take responsibility, the moving of goalposts, and the disregard for statutory consumer rights once money has already been taken.

I would strongly caution anyone ordering from this company to be prepared to enforce their rights, because they will not be volunteered.

Moved into a new build last July. A appliance were unfortunately Electrolux had nothing but problems either my fridge. Constantly freezing or getting mass amounts of water. Food constantly being ruined think we are on about visit 6 still awaiting parts.
Our oven came with a broken shelf, phoned and told because it was without the 60days to email them, two emails absolutely no reply.
Asked again on the phone to be told because it wasn’t reported in the first 60 days nothing they can do, I asked about the 2 year warranty and told this was not covered.
Absolute shambles of a company will NOT buy from them again.

Nessuna consegna dopo 40 giorni nessuna risposta dopo svariate e mail nessun traking
Pagato e acquistato frigorifero il 21/12/25 avrei dovuto riceverlo entro 5/7 giorni ad oggi 26/01/26 ancora nulla. Non si preoccupano di farti sapere nulla.Assistenza telefonica scarsa rispondono dal Portogallo dopo svariati tentativi e tantissima attesa …quando pensi che l operatore abbia capito il problema cade la linea( probabilmente è l operatore che la fa cadere) e nemmeno ti richiama. Per me sono dei Truffatori
Incassano i soldi e se ne fregano del servizio. Non comprerò MAI più da questa azienda da quattro soldi

Bought an Electrolux fridge freezer. Was promised a €50 money back voucher from Electrolux. Followed all the instructions and surprise surprise - no €50 back. Feels like false advertising to me

Dishwasher error wouldn't clear, engineer came out for free (under warranty). Claimed it was fixed, it wasn't but didn't realise until he had gone. 2 more visits, more parts replaced (£200 pcb, luckilly free), worked for a month or too. Same error, wouldn't work, engineer again, different one. A pipe had an air block and was full of grease. That had been the problem all along. No issues since.

Cant get the sales team to take the call. I need 12 appliances and they have put me on hold for 40 minutes so far. What do you need to do to speak to someone so you place a potential order. The hold music is awful also