I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought 3 bracelets from Elegatto. They are all great. Once broke after about 6 weeks. Customer service responded within an hour- processed a free replacement, no hassle. This is a quality organization... Toon meer
Bedrijf heeft geantwoord
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... Toon meer
Bedrijf heeft geantwoord
I really want to love Elegatto because the quality is there, but the shipping experience is a dealbreaker. My first order arrived late, and my current order (placed March 10th) is currently stuck in a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contactgegevens
120 E 8th street, 90014, Los Angeles, Verenigde Staten
- support@elegatto.com
- elegatto.com
3,8
Goed
431 reviews
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it is not comfortable wearing the Hard…
it is not comfortable wearing the Hard burnt end of cordage around your wrist.
Sailboat riggers and parachute fabricators have been making these bracelets for decades at a much higher level.
do better?
7 oktober 2025
Antwoord van Elegatto
Thank you for sharing your thoughts with us, Eric. We’re sorry to hear that the bracelet didn’t meet your comfort expectations. Our goal is always to improve, and feedback like yours helps us do just that. If you’d be open to it, we’d love to learn more about what specifically could make the design better for you.
In the meantime, if there’s anything we can do to address your concerns—whether that’s a return or exchange, please don’t hesitate to reach out to our customer support team.
We take craftsmanship seriously, and we’re committed to doing better. Thank you for allowing us to grow.
Ordering was easy
Ordering was easy, Order fulfillment worked quick, Transport was fast from the US to the EU. Product Looks and feels Great! All in all, 👍🏼👍🏼
13 oktober 2025
Antwoord van Elegatto
We’re absolutely thrilled to hear about your positive experience, Michael! It’s especially rewarding to know that the product itself met your expectations in both look and feel.
Customers like you make our work so fulfilling. If there’s ever anything we can do to make your next experience even better, don’t hesitate to reach out. Enjoy your purchase!
Antwoord van Elegatto
Thank you so much for your kind words and for taking the time to share your experience with us, Malcolm! We’re happy that we met your expectations and delivered excellence. Your feedback encourages us to keep doing our best. We look forward to your next purchase!
Antwoord van Elegatto
Thank you, Huey! We're so glad you appreciate our elegant pieces!
Delivery was faster than expected and…
Delivery was faster than expected and the product is lovely - as described
4 oktober 2025
Antwoord van Elegatto
Thanks so much for your review, Stan! It's awesome that your delivery was faster than expected and that you love the product! We appreciate you taking the time to share your positive experience!
Quality and service
7 oktober 2025
Antwoord van Elegatto
Thank you, Emin! We appreciate you highlighting our quality and service!
Antwoord van Elegatto
Thank you for your feedback, Tanya! We're glad you found our service easy to use and that you're happy with the quality of the product. We understand your point about the delivery costs. We're always looking for ways to improve our shipping options and pricing, and we appreciate you bringing this to our attention.
Antwoord van Elegatto
Thanks, Eric! We're glad you found our service straightforward and that you like the product!
Great products very impressed
13 oktober 2025
Antwoord van Elegatto
Thanks so much, Scott! We're happy to hear you're impressed with our products! We appreciate you taking the time to share your feedback.
While warring the bracelet it keeps…
While warring the bracelet it keeps coming off poor design I won’t ware it again
13 oktober 2025
Antwoord van Elegatto
We’re truly sorry to hear about your experience with the bracelet, Douglas. It’s disappointing to learn it didn’t stay secure as intended. We’ve actually reached out to you directly to assist, but haven’t heard back yet.
If you’d still like help resolving this, please reply to our previous message. We’d love to make this right for you.
Thank you for giving us the chance to improve. We hope to hear from you soon.
Shipping was a little slow but…
Shipping was a little slow but everything arrived intact. Thought I had a larger wrist, but it appears to be a medium instead of a large so the bracelet is fairly loose.
6 oktober 2025
Antwoord van Elegatto
Thanks for your feedback, Mick! We apologize that the shipping was a bit slower than expected. We're glad to hear everything arrived safely. We understand the sizing issue with the bracelet. For future reference, our sizing guide is available on our website. If you'd like to explore exchange options due to the fit, please don't hesitate to contact our customer service team. We appreciate you sharing your experience!
Antwoord van Elegatto
Thank you for your feedback, Robert. We’re sorry to hear the item didn’t fit your needs. For future purchases, we want to make sure you’re completely satisfied with your order.
We offer easy returns and exchanges through our online portal. Just enter your order details, and follow the prompts to initiate a return or exchange. Most items can be returned within 30 days of delivery, provided they’re in their original condition.
If you ever need assistance with sizing or have questions about our policies, our customer service team is always happy to help. We appreciate your support and hope to serve you better next time!
Good quality and excellent product
Beautiful piece,excellent price.I’m very happy to buy this product.
6 oktober 2025
Antwoord van Elegatto
Thank you so much, Adyani! We're glad to hear you're happy with the quality, the beautiful piece, and the price! We appreciate you taking the time to share your positive experience!
Antwoord van Elegatto
Dear Souheir Hankir,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by the delivery issues with your order.
We want to clarify that while we coordinate the shipment of your order, the final delivery is handled by your local carrier, Oman Post, a third-party service outside of our direct control. According to the tracking details, the initial failed delivery on October 19 was due to an incorrect address. However, we’re pleased to confirm that the latest update shows your order has now been successfully delivered.
If you have not received the package or encounter any issues with it, please don’t hesitate to contact our customer support team, and we’ll do everything we can to assist you.
We truly appreciate your patience and understanding, and we hope you enjoy your bracelets. Please let us know if there’s anything else we can do for you.
Unfair cost bear by the customer to return products due to the factory's fault
I was disappointed to find that the product I received is approximately 2 cm longer than specified. Moreover, the return shipping cost is exorbitantly high, ranging from two to three times the original purchase price, which I find completely unjustifiable.
11 oktober 2025
Antwoord van Elegatto
Thank you for sharing your feedback with us, Ryan. We truly appreciate the opportunity to clarify our sizing process and address your concerns.
Our sizing is based on circumference rather than length, which is why we provide a detailed measurement guide and size chart on our website to help customers find their perfect fit. We apologize for any confusion this may have caused and want to ensure you have all the information needed for future purchases.
Regarding the return shipping costs, we understand your frustration. While we don’t control carrier fees, we’re happy to explore solutions for you. Please reach out to our customer support team, and we’ll do our best to assist. Your satisfaction is important to us, and we’d love the chance to make this right. Thank you for allowing us to improve.
Wrist action
Very good product Great styles Delivered swiftly Purchased some great bracelets Thoroughly recommend Elegatto
6 oktober 2025
Antwoord van Elegatto
Thank you for your positive feedback, Larry! We're pleased to hear that you're enjoying our products, appreciate the variety of styles, and have experienced swift delivery. We value your recommendation of Elegatto!
Not quite what I thought i was getting.
Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are taking a bit of hardening. The quality was a bit disappointing. Have several mens bracelets and they are all excellent.
4 oktober 2025
Antwoord van Elegatto
Thank you for your honest feedback, Bill. We're sorry to hear that the black ring wasn't quite what you expected. We understand your disappointment regarding the finish and sharpness of the ring. We strive to accurately represent our products in our photos and descriptions, and we'll certainly review them to ensure they accurately reflect the ring's color and feel. We're glad to hear you've been happy with our bracelets in the past, and we apologize that this ring didn't meet the same standard. Please contact our customer service team if you'd like to discuss return or exchange options. We appreciate you allowing us to make things right.
Tiny Bracelet
Great customer service and swift delivery.
But....when I opened the box I thought the bracelet had been stolen. It wasn't it was just that small. On the picture it seems twice as big. It's actually the same width as my bootlace (I measured). Not really Elegatto's fault but it's why I don't like buying on the internet. Elegatto use clever photography and advertising without really pointing out the actual size.
11 oktober 2025
Antwoord van Elegatto
Thank you for your honest feedback, Philip. We appreciate your acknowledging our great customer service and swift delivery! We're sorry to hear that the bracelet wasn't quite what you expected in terms of size. We do include the bracelet width in the product description, but we understand that sometimes it can be difficult to visualize the actual size from photos alone. We strive to represent our products accurately, and we'll certainly consider your comment as we review our photography and descriptions to ensure clarity about the dimensions. We appreciate you allowing us to improve! If you'd like to discuss return or exchange options, please don't hesitate to contact our customer service team.
Antwoord van Elegatto
Thank you so much for your feedback, Bob! We're delighted to hear you're happy with the product, the timely delivery, and the reasonable pricing. We appreciate you taking the time to share your positive experience!
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