Slow process, no one to contact.
Slow process, app is very sluggish. No one to contact only through email.
Antwoord van ElevateMe
Hi there,
Thanks for leaving a review and we're very sorry you didn't have a good experience.
We're an ambitious startup trying to help everyone live healthier lives with a smooth experience, but we're sorry to hear that we missed the mark this time.
At the time when you ordered we were ironing out some issues with Royal Mail strikes and our fulfilment provider, which may be why things took longer than normal. We've fixed these issues now - sorry about that.
We try our best to be as customer-focused and responsive as possible for all customer support enquiries, offering web chat and email to get in touch with us. Sorry if you didn't get the speed of response you were looking for. We're focused on making this better.
To try to make things right, we’d love to offer you a free test so you can experience our new improved process - kit dispatch within 24 hours and your results in the app within 48 hours of you returning your sample to our labs.
Please feel free to drop us an email to support@elevateme.ai, quoting this conversation, so we can send another kit to you for free.
Healthy wishes,
Team ElevateMe