Elevate Styles Reviews 17.485

Antwoord van Elevate Styles

Geüpdatet op 8 jan 2024

We sincerely apologize for the inconvenience you've experienced with our customer service and shipping process. We understand your frustration, and we take your feedback seriously. We would like to address your concerns and offer our explanation.

Regarding the delay in shipping your order, we deeply regret that your item was not processed correctly, and we acknowledge that this has resulted in a significant delay. We were initially scheduled to ship your order on 1/3, but due to an internal issue, this did not happen as planned. As a result, we are now planning to ship your order on 1/10.

We understand that this delay falls short of your expectations, and we want to assure you that we are taking steps to prevent similar issues in the future. Your satisfaction is important to us, and we are committed to improving our service.

If there's anything more we can do to assist you or if you have any further concerns, please do not hesitate to contact our customer service team. Once again, we apologize for this mishap, and we appreciate your patience and understanding as we work to resolve this situation.

Antwoord van Elevate Styles

Geüpdatet op 12 jan 2024

I hope this message finds you well. I wanted to address your recent order placed on the 26th of December. Please be aware that this was during a holiday week here in the US, which may have caused some delays in processing.

Furthermore, your order was selected for budget shipping, and we are shipping it from the US to the Netherlands. This international shipping process requires proper documentation and transit time. Typically, first-class shipping to the Netherlands takes approximately 13-14 business days.

If you require a faster service, we recommend choosing our express shipping option, which can deliver your order within 7-10 business days. Please keep in mind that this service may come at an additional cost.

We value your business and want to ensure your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.

Your package is currently in transit to the Netherlands, and it may take 10-15 business days for delivery, especially with the first-class post option you selected. This time allows the governing agencies to ensure the package's safety and proper taxation.

Thank you for your patience, and if you have any questions, please feel free to reach out to our customer support team.

https://epgtrack.com/?id=EPG250969101835892

AWB Number

7371064

Destination Country, Zip Code

NETHERLANDS , 1503 CC

Final Mile Carrier Tracking Number

LR028940459NL

Track via Carrier

TRACK

Tracking Details

05 Jan 2024

12:21 AM
In transit to Post NL PACKTRACKED AMS IOSS tracking #: LR028940459NL

05 Jan 2024

12:20 AM
Parcel Shipped

South Hackensack NJ,07606
04 Jan 2024

07:28 AM
Parcel Received and Processing

South Hackensack NJ,07606
27 Dec 2023

09:57 AM
Shipment in Transit to the ePost Global Processing Center

27 Dec 2023

09:56 AM
Data Received

Antwoord van Elevate Styles

4 jan 2024

We would like to express our sincere gratitude for your order placed on December 24th. Please note that shipping to Germany using our first-class shipping option may take up to 15 business days.

To keep you updated on the status of your order, you can conveniently track its progress by visiting the following link: https://epgtrack.com/?id=EPG010969001943351

Thank you again for choosing us, and we appreciate your patience while we work diligently to ensure your order reaches you in excellent condition.

AWB Number

7371061

Destination Country, Zip Code

GERMANY , 22041

Final Mile Carrier Tracking Number

LR028943866NL

Track via Carrier

TRACK

Tracking Details

04 Jan 2024

07:59 AM
Parcel Received and Processing

South Hackensack NJ,07606
26 Dec 2023

01:12 PM
Shipment in Transit to the ePost Global Processing Center

26 Dec 2023

01:11 PM
Data Received

Antwoord van Elevate Styles

4 jan 2024

Thank you for reaching out to us, and I truly appreciate your patience during this time. I understand your frustration with the delay in your order, and I apologize for any inconvenience this may have caused.

I would like to reassure you that we are actively working to resolve the delay issue with the LONDON GIRL product you ordered. We have received information that it should become available shortly, and we are closely monitoring the situation to ensure a swift resolution.

Rest assured that we value your business and will keep you updated on the status of your order as soon as we have more concrete information. Your satisfaction is important to us, and we are committed to ensuring you receive your order as soon as possible.

Once again, I appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you.

Antwoord van Elevate Styles

29 dec 2023

Hello Andrea,

I hope this message finds you well. I wanted to extend my sincerest apologies for the delay in processing your order. Unfortunately, there was an oversight on our part, and your order was not shipped as scheduled. As we typically require 3 business days for processing before shipping, this delay was unexpected.

I want to acknowledge that we have already apologized to you via text for this oversight, and we have taken steps to rectify the situation. We've issued a refund for the shipping charges, and I'm pleased to inform you that your order is now scheduled for delivery on 1/5.

Your understanding and patience during this time are greatly appreciated. Please don't hesitate to reach out if you have any further questions or concerns.

Thank you for choosing our service.