elevate your sole Reviews 

163
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordered Tues morning, shoes arrived Wed evening by Royal Mail, excellent service. Would use this company again and have already recommended to friends.

Beoordeeld met 5 van de 5 sterren

My favourite shoe shop, always visit when in llandudno. Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining. Thrilled to get equally comfy leather trainer... Toon meer

Beoordeeld met 5 van de 5 sterren

Found this shop online whilst searching for a pair of Lotus ankle boots, pleasantly surprised that they were the exact same price as all of the usual big retailers. Received them a few days later wit... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing shoes, staff and shops I have purchased from Elevate your sole from day 1 in Prestatyn High Street visit the store in Rhos, Llandudno and now in Chester I have bought shoes boots and sandal... Toon meer

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4,7

Uitstekend

TrustScore 4.5 uit 5

163 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,7

Alle reviews

(163)

106 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Super service

Ordered Tues morning, shoes arrived Wed evening by Royal Mail, excellent service. Would use this company again and have already recommended to friends.

27 mei 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

A frustrating experience

I placed an order for shoes on Ecco website, but
immediately received an incorrect confirmation from Elevate Your Sole, with no address or phone number. It took me over 24 hrs to trace my order as I spoke to 2 shops before tracing my order to the Chester branch. Only partial/incorrect details were passed to the owner who did not phone me but just sent emails that I considered unhelpful. When I received the order, it had not been corrected and I was charged for the return. I think part time staff were passing on incorrect/ partial messages

26 mei 2026
Review zonder uitnodiging
Logo elevate your sole

Antwoord van elevate your sole

I’m sorry to hear that you remain unhappy, but I do need to clarify a number of points for anyone reading this.

As explained previously, I am an independent footwear retailer and have no connection to Ecco’s own website. I cannot receive, process or dispatch orders placed directly through Ecco. The order received by Elevate Your Sole was placed with Elevate Your Sole, which is why the order confirmation came from us.

When you contacted us, your concern was that you did not recognise our business name and had raised the payment with your bank. Several members of my team spoke with you, confirmed that the order was genuine, and explained that we would not be able to dispatch the goods while the payment remained in dispute.

Once the payment issue was resolved, we dispatched the item that had been ordered and confirmed on your order confirmation:

Ecco Soft 2.0 20650361510 Ladies Pure Cashmere Leather Lace Up Trainers in UK 7.5 / EU 41.

That is the item we received an order for, and that is the item we sent.

There was no request made to change the order before dispatch. The first time I was made aware that you believed a different item should have been sent was after the order had already been delivered.

Throughout this process, you spoke with several members of my team across more than one store. Each person did their best to help: they helped trace the order, confirmed that it was genuine, explained the issue with the disputed payment, and provided return instructions once required.

I do not accept that my team were unhelpful or that incorrect information was passed on. From start to finish, they dealt with the matter patiently, professionally and in good faith.

The shoes have since been returned and your refund has been initiated in line with our returns process.

Beoordeeld met 5 van de 5 sterren

Above and beyond

Mistakenly ordered the wrong size, when I realised and contacted the company they immediately corrected my mistake with no fuss.
Brilliant service thank you.

2 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Cant praise them highly enough

Cant praise them highly enough, so helpful and efficient.
I sent them the incorrect return for another company and they relabelled it and sent it on!
They exchanged the slippers for a larger size too.
Happy experience.

27 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent

From the start of my order to finish the Communication has been Absolutly excellent .
Incredible customer service
And my boots are perfect thank you

29 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent customer care

I wanted to return the shoes sent - nothing wrong with them, just the wrong colour - they were extremely helpful, particularly when I couldn't cope with their online returns system and had to work by email instead.

10 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Olovely boots

Ordered boots, free delivery, very quick service.
Would definitely recommend.i will be ordering another pair in a different colour!
Excellent service

7 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Sketchers slip ins

Ordered shoes online. The customer service was excellent, with great communication. My order was very promptly dispatched and delivered.
It is so nice to have such efficient customer service. Would definitely recommend.

17 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolutely first class customer service…

Absolutely first class customer service , service like it used to be but unfortunately not what I expect from anyone these days. Sion was absolutely fantastic and I couldn’t fault her in any way. Highly recommended!

15 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Elevate your solle service is very good, even though the size wasn't right, when requested a return, it was accepted without any issues providing an excellent communication style, thank you a lot! I recommend the shop, we should all support small businesses more.

9 oktober 2025
Review zonder uitnodiging

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