eliyathelabel.com.au Reviews 

⭐ Extremely disappointing quality and customer service

I have purchased from ELIYA THE LABEL numerous times over the years, including pieces for my own wedding, so I am genuinely shocked and disappointed by how this issue has been handled.

I purchased the Lucia Cape for approximately £190 specifically to be worn with the ELIYA THE LABEL Marlon Skirt — the same combination the brand themselves style and promote together.

After a maximum of around six hours of normal wear, the mesh cape was badly pulled and damaged from catching against the embellishment/beading on the Marlon Skirt. In my opinion, a £190 cape should withstand more than one wear when worn normally, particularly when paired with another garment from the same brand that it is shown styled with.

I contacted ELIYA THE LABEL immediately and was completely transparent from the outset that the cape had been worn. Despite providing photographs, explaining exactly what had happened and asking them to reconsider, they refused a refund or even store credit, on the basis that the garment had been worn.

Of course it had been worn — the issue only became apparent through actually wearing the two pieces together.

What made the experience even more frustrating was that the outfit had been worn by our brand ambassador, Jane McDermott, and ELIYA THE LABEL subsequently reshared content of Jane wearing the outfit on their own Instagram, while declining to offer any resolution regarding the damage to the cape.

I wasn’t looking for anything unreasonable. As a longstanding customer, I even offered to accept store credit rather than a refund.

For a cape costing around £190 to be effectively unwearable after one evening, followed by this level of customer service, is incredibly disappointing.

Unfortunately, based on my experience, I could not recommend purchasing the Lucia Cape, particularly if you intend to wear it with the Marlon Skirt as styled by the brand.

I would give this company less than 1 star if I could. This has been one of the worst customer service experiences I’ve ever had.

I purchased my hens dress from this company for $700, which is a significant amount especially with all the costs that come with planning a wedding. I felt comfortable making the purchase because I believed that if the dress didn’t suit me, I would have the option to return it, as many other clothing brands offer refunds.

Less than 24 hours after receiving my dress, I noticed the same item had been reduced to $200 a $500 price difference. I was extremely disappointed and felt completely taken advantage of, especially as the company did not provide any flexibility with a return or exchange.

I contacted customer service multiple times and received little to no support. When I finally received a response, my concerns were dismissed and there was no willingness to help or find a reasonable solution.

For a purchase of this value, I expected much better communication, transparency and customer service. I would strongly recommend thinking carefully before purchasing, especially for expensive occasion wear.

I am very disappointed. I ordered a pant and top on 1 June. They were posted on June 13 then delivered by Australia Post yesterday 23 June. Both parts were way too small so I went to return them within half an hour receiving them and the cut-off date for their return was June 20th, 3 days ago! Go figure. Three emails have been ignored to date.

I had a very disappointing experience with Eliya The Label.

I bought a dress that unfortunately didn’t suit my body type. At checkout, the item was clearly presented as eligible for return or refund, which was a key factor in my decision to proceed. However, after completing the purchase and receiving the gown, I was told that because I used a site-wide promotional code, I was only eligible for store credit or exchange not a refund.

This was never made clear in a transparent or obvious way during the checkout process. In my view, this is misleading and not in line with what most customers would reasonably expect. I’ve shopped online extensively and have never encountered a “no refund” policy applied in this way to a general promotion.

When I raised this concern, the response I received was dismissive and unhelpful, with no willingness to acknowledge the confusion or provide a fair resolution. The experience left me feeling that customer concerns are not taken seriously.

As a result, I will not be purchasing from this brand again, and I certainly will not be wearing one of their gowns after such a negative experience.

Overall, extremely disappointing both in terms of transparency and customer service

Don’t buy from this company. Their customer service and refund policy is terrible. They lie about measurements & then ghost your emails. Not a professional business at all.

I have been a loyal customer of this brand since 2019 and have purchased many beautiful pieces over the years, which makes this experience especially disappointing.

I recently purchased a dress that arrived faulty. Despite providing clear video evidence and proof, I was required to go back and forth via email for over two weeks just to have the fault acknowledged. I had purchased this dress specifically for my birthday and was unable to wear it due to the lengthy and frustrating process.

I requested an exchange note, explaining that the event had passed and that I no longer had an occasion to wear the dress. I also made it clear that I was more than happy to receive a store credit so I could continue supporting the brand. This request was refused.

Instead, the faulty dress was repaired and returned to me without explanation, despite my repeated and polite requests for an exchange note or credit. This left me with a repaired item I did not want, could not use, and I have wasted a large amount of money.

For a brand that positions itself as premium, the lack of flexibility, empathy, and basic consumer care is extremely disappointing. Loyal customers should not be made to feel dismissed or inconvenienced when receiving a faulty product.

Unfortunately, this experience has completely changed my view of the brand, and I would not recommend purchasing from them based on their customer service and rigid returns policy.

Do not buy from the company. But an outfit for almost $400 and it didn’t fit which is strange as I am always a standard size 10. Their customer service refused to exchange or credit and what’s worse they won’t reply to my emails. Completely ghosted me

Extremely Disappointing Experience – Poor Quality and Dishonest Practices
I purchased a dress from Eliyah the Label for $400, which arrived with a clear fault. When I contacted customer service, I expected a professional resolution. Instead, I was met with refusal for a refund, a begrudging promise of store credit, and then later told that the credit was “invalid.”

At this point, Eliyah the Label has effectively stolen $400 from me while providing neither a wearable product nor valid compensation. For a brand that positions itself as “luxury,” this level of quality control and service is unacceptable.

Luxury fashion demands accountability, transparency, and respect for customers – Eliyah the Label has demonstrated none of these. I strongly caution anyone considering a purchase to rethink it. There are many reputable brands that will stand behind their products; unfortunately, this is not one of them.

I placed an order Nov 30th#152634277
They said they hav shipped thru dhl
But there is no information on dhl website
Wen asked the label they r refusing to help