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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Products took 2 weeks to arrive The box isn't the same as advertised and I'm afraid I agree with other reviews. I ordered 2 lots 2 boxes, been using for 2 weeks and apart from slight skin irritation n... Toon meer

Beoordeeld met 4 van de 5 sterren

Customer service kept to the sale offer, didn't try to unsellable anything else which would've affected my budget and unnecessary sales pitches. Identified all the steps from purchase to delivery with... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered two pairs of the so-called spectacles. They arrived but I might as well have been blind to wear them. Absolute rubbish. Dont waste your money. Wish I had read all the reviews before I orde... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

product took 2 weeks to deliver I thought I bought Slimfit on the bottle it says Googeer totally confusing taste is disgusting, it mentions in the ingredients peppermint can't taste it I have noti... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens


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2,2

Slecht

TrustScore 2 uit 5

109 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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2,2

Alle reviews

(109)

11 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Took nearly 3 wks to arrive

Took nearly 3 wks to arrive, struggle to get backing off the patch, different patch to what is advertised. Did the special deal £50, and there is absolutely no change to weight or measurements in the 3 wks. It says you can have money back guarantee but how do we apply for refund.

18 april 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Julie!

Thank you for your feedback. We apologize for any inconvenience regarding the product and the delivery delay. We strive to maintain consistency in our offerings. Please contact us directly at support@ella-robinson.com so we can investigate and resolve this matter promptly.

Ella Robinson

Beoordeeld met 1 van de 5 sterren

There's no weight loss whatsoever

There's no weight loss whatsoever. I won't be ordering any more

1 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Linda!

We’re really sorry to hear about your experience. That’s not what we aim for, and we’d love to discuss this matter. Please email us at support@ella-robinson.com — we’re here to help!

Ella Robinson

Beoordeeld met 1 van de 5 sterren

When it too good to be true!!!!

slimcoveTM patches well it's not true in any way shape or form. The patches have no effect whatsoever, other than creating an incredible itchy patch of skin with a red welt in the square shape of the patch. Not even a placebo, I should have known better.

13 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Deborah!

We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the level of service we strive for, and we’d love the chance to discuss this matter. Please reach out to us directly at support@ella-robinson.com — we’re here to help.

Ella Robinson

Beoordeeld met 1 van de 5 sterren

Totally useless just a bit sticky paper…

Totally useless just a bit sticky paper can't get a refund unless you read German so no 30 day money back guarantee 100% you don't need to buy this product

13 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Deb!

We’re really sorry to hear about your experience. That’s not what we aim for, and we’d love to discuss this matter. Please email us at support@ella-robinson.com — we’re here to help!

Ella Robinson

Beoordeeld met 5 van de 5 sterren

Excellent so far i lost a kilo and…

Excellent so far i lost a kilo and stayed the same for the second week

9 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Charlaine!

Thank you for your feedback—great to hear you've seen some progress! Keep going, and feel free to reach out if you need any support.

Ella Robinson

Beoordeeld met 1 van de 5 sterren

Wast of money

The product is most definitely not what is advertised to say it's a fake product would be an understatement .think twice before making a purchase!!!!!

12 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Terry!

We’re sorry for the trouble and frustration caused. We want to make this right—please contact us at support@ella-robinson.com so we can discuss the issue quickly.

Ella Robinson

Beoordeeld met 1 van de 5 sterren

IT WAS NOT THE SAME I DID ORDER I ORDER…

IT WAS NOT THE SAME I DID ORDER I ORDER MR FIRM NOT FOR DELAY

12 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi there!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

Beoordeeld met 2 van de 5 sterren

Patches

Used the patches for a week now but no movement in my weight. Perhaps I want too much too soon?

10 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Dawn!

Sorry to hear this didn’t meet your expectations. We appreciate the feedback and would love a chance to discuss this matter. Please reach out at support@ella-robinson.com

Ella Robinson

Beoordeeld met 1 van de 5 sterren

Product not as described

I ordered a product and paid by PayPal. The end product was not what was advertised (Nothing like it) and although I provided photographic evidence, they simply quoted their refund policy. Very shonky- Steer clear

Their refund policy is below
Our refund only applies when a product is damaged during transport or delivered incompletely.
Tight clothes, underwear and opened cosmetics/creams/oils cannot be returned for hygienic reasons.
Additionally, results may vary from customer to customer. We do not guarantee that customers will achieve the same results as described on our landing page, as this varies from person to person.
Use our products only as indicated in the instructions on the packaging.
The packaging can be slightly different, but the product is the same.

28 april 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Russ!

We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the level of service we strive for, and we’d love the chance to discuss this matter. Please reach out to us directly at support@ella-robinson.com — we’re here to help.

Ella Robinson

Beoordeeld met 4 van de 5 sterren

It took more of the product to get the…

It took more of the product to get the result I needed maybe next time I use it when almost there to get desired effect

7 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Robert!

We really appreciate your thoughtful review! It’s wonderful to hear you had a positive experience. Looking forward to having you back again soon!

Ella Robinson

Beoordeeld met 1 van de 5 sterren

This is a scam

The company I dealt with was called Nina Pedersen which is a scam, I don't know who Ella Robinson is, unless Nina is now trading under a different name. As one other lady has already said the supposedly slimming patches that arrived are NOT as advertised. There was nothing to put on the patch which incidentally, has a backing that is difficult to tear off.
I have sent 3 emails asking for a return/refund as their blurb states 100% guaranteed to receive refund if not satisfied. What a joke, not had any replies this is an absolute rip off. I had an email asking for feedback [in English] if you click to make a complaint, that's in a different language, this company is a rip off and needs investigating. I am within the 31 day time for a complaint.

17 april 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Pat!

We sincerely apologize for your experience and greatly appreciate you bringing this to our attention. This does not reflect the high standards of service we aim to provide. Please get in touch to Nina Pedersen through this email: support@ninapedersen.com—we’ll be happy to assist you in resolving this.

Ella Robinson

Beoordeeld met 1 van de 5 sterren

Day 35 and no change in weight

Day 35 and no change in weight. Patches different from advertised (no circle) I was assured they are the same. Disappointed as I know the injection was working but thought I would try these. Back to square one.

8 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Julie!

We’re so sorry to hear things didn’t go as expected. That’s not the kind of experience we want for our customers, and we truly appreciate you letting us know. We’d really like the opportunity to discuss this matter — please feel free to get in touch with us at support@ella-robinson.com. Thank you!

Ella Robinson

Beoordeeld met 1 van de 5 sterren

Item ordered and product delivered was not the same.

Item ordered and product delivered was not the same. Although the company has disclaimer on their website saying "The packaging can be slightly different, but the product is the same" The packaging was totally different and the product delivered was not the product I ordered. All attempts to rectify the problem have failed.
THIS COMPANY SHOULD BE AVOIDED - TOTAL SCAM

7 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Graham!

We’re really sorry to hear about your experience. That’s not what we aim for, and we’d love to discuss this matter. Please email us at support@ella-robinson.com — we’re here to help!

Ella Robinson

Beoordeeld met 1 van de 5 sterren

This is just a scam

I have emailed Customer Services numerous times this product is not as advertised and the refund never materialised its just a scam or the company has no control on what the supplier is providing its just rubbish

1 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Mandy!

We’re so sorry to hear things didn’t go as expected. That’s not the kind of experience we want for our customers, and we truly appreciate you letting us know. We’d really like the opportunity to discuss this matter — please feel free to get in touch with us at support@ella-robinson.com. Thank you!

Ella Robinson

Beoordeeld met 1 van de 5 sterren

Patches arrived not as advertised

Patches arrived not as advertised. They are advertised with a brown insert you put on your belly button theses were just patches that are extremely difficult to separate from backing paper. I’ve been using for over a week now and not seen any of the magnificent weight loss they are allegedly supposed to have on your body. Personally I think they are a waste of money and just another gimmick to encourage you to spend your hard earned money.

25 april 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Pat!

Sorry to hear this didn’t meet your expectations. We appreciate the feedback and would love a chance to discuss this matter. Please reach out at support@ella-robinson.com. Thank you.

Ella Robinson

Beoordeeld met 1 van de 5 sterren

SCAM COMPANY

This is a scam company operating out of China.
Ordered a product and eventually received a parcel which came from overseas and not shipped via the local carrier as stated on the website.
Inside the parcel was cheap hemorrhoid cream and not the product paid for.
Contacted customer service but have received no response.
On their website they claim to have excellent TrustPilot reviews but clearly this is a false claim.
I have taken steps to retrieve my stolen money.

6 april 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi FJA!

We’re sorry to hear about your experience and take these concerns very seriously. Please contact us directly at support@ella-robinson.com so we can investigate and resolve this matter promptly.
Thank you for bringing this to our attention.

Ella Robinson

Beoordeeld met 3 van de 5 sterren

Patches as described and timely…

Patches as described and timely arrival. However they are difficult to find a starting point to separate backing paper from patch. So far, surprise surprise there hasn’t been a significant weight loss after a week

29 april 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi ReeRee!

We’re really sorry to hear about your experience. That’s not what we aim for, and we’d love to discuss this matter. Please email us at support@ella-robinson.com — we’re here to help!

Ella Robinson

Beoordeeld met 1 van de 5 sterren

Incorrect product sent

Incorrect product sent, The hoops through which I was supposed to jump in order to receive either a refund or the correct product were ridiculous, my simple solution has been ignored. This necessitates taking the matter to Consumer Affairs.

1 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi Trevor!

We’re sorry for the trouble and frustration caused. We want to make this right—please contact us at support@ella-robinson.com so we can discuss the issue quickly.

Ella Robinson

Beoordeeld met 1 van de 5 sterren

Box doesn't match product

A month late. Difficult to check order status. Can't order extras even if I wanted to because of the unreliability of delivery. And the product definitely hasn't worked as I have done as asked on the instructions, with a strict food diet. Don't buy this diet patch product. The box didn't even match what I ordered in its picture on nina penderton product.

5 mei 2025
Review zonder uitnodiging
Logo Ella Robinson

Antwoord van Ella Robinson

Hi there!

We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the level of service we strive for, and we’d love the chance to things with you.
Please reach out to us directly at support@ella-robinson.com — we’re here to help.

Ella Robinson

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