ellos Reviews 

I have been an Ellos customer for years. I never needed to return anything until now. After losing over 100 lbs, I was unsure how different items would fit me, as measurement tables can’t really be trusted. Unfortunately, 2 of the 3 items were too small & a bit too stiff for my liking. I just looked up the return procedures, and I am far less than unhappy. It turns out that Ellos will only give you a free return if you allow them to issue you an e-card to any businesses under their company’s umbrella. If you request a refund to the original payment method, they will deduct a $10.99 fee from your refund. So, I wonder when it became acceptable for any business to charge a $10.99 fee to a customer’s payment method? However, they seemingly waive the $10.99 fee basically if you commit your money to their businesses. If the $10.99 fee is to cover return shipping, then why not charge the $10.99 for the e-card option? So, it seems as though Ellos can hold my money hostage if I want to purchase my items elsewhere. My 2 items total ~$40, and my fee to get my card credited back is ~$11. That’s almost a 28% loss if it want MY money back.

Wish I had read the reviews first. DON'T ORDER FROM THEM!! I ordered a 2-pack of nightgowns for $19.99. They were too big and I wanted to return them in exchange for a smaller size. Web only would process a refund. If I chose a refund to my credit card, they would deduct $10,99 for shipping, giving me a $9.00 refund, but if I took a gift card they would give me the $19.99. When the gift card arrived, I tried to reorder the gowns, but the price was now $44.00!!! What a rip off. Doubt I will ever use the gift card. Obviously, I no longer trust them. A $19.99 learning experience.03/04/2

The product is fine. The price is high. I wait for black Friday to purchase their T-shirts. My purchase was conveniently on backorder then when they tried to process the order, they claim the payment wouldn’t go through that is absolutely not correct. Then when I spoke with them, they would not honor the black Friday prices and re-process I was welcome to go on the website and re-order
You could absolutely honor that price annd reprocess the order and ship it. We see companies do it every day . I feel a terrible way to get out of honoring a price -

I ordered to give as Christmas gift and saying it wasn’t available they chose to send it late. Not gonna order from them again.

I ordered some thick winter gowns for Christmas gifts and a thick terry cloth robe. Now the road was not going to be able to come on time for Christmas. I called them I told them to cancel the robe. Them dummies sent it to me at the end of March and snatch my last little change out of my bank account. As we all know our little coins are very precious right now. Now I have gone through it trying to return it trying to get PayPal to make these people give me my money back. I finally got a return label I sent it and I don't have my money back yet and I'm really really upset. But I'm going to have to go and print out the label I'm so upset I don't know what to do. But don't ever order anything from them and they have foreign language group of customer service Representatives that all they can do is say oh I'm so sorry oh I'm so sorry oh I'm so sorry but they have no authority to do anything except take your order scam you and say I'm sorry

Definitely a one-star store. Not trustworthy with returns and getting the credit for items returned to them. Not worth the shipping both ways as well. Not recommended.

Utroværdig og meget sløv
2/10-24 Bestiller jeg en vare
- Evt. leveringstid fra leverandør
8/10-24 Modtager jeg mail om, at varen er pakket og ligger klar til postNord
15/10-24 Skriver jeg en mail for at høre hvornår PostNord henter pakken - Ingen respons
16/10-24 Kontakter jeg Ellos pr. tlf. for at høre status.
Her meddeler Ellos, at den først er begyndt processen den 10/10-24 og de har derefter 14 dage til at færdiggøre ordren - Det hænger ikke sammen med de mails jeg har modtaget.
Derudover påstod de, at jeg ikke kan annullere ordren, men med henvisning til loven, erjkendte de, at jeg kunne lade pakken gå tilbage.

Wishes that I could give none starts.

It’s a site that’s trying to ripe you for money with their “easy credit” payment. People getting in debt because of your “pay later” police.

I ordered 1 item (a blue and white maxi) and received a hot pink silk and lacy something. I was offered a gift card and “free return” and must still pay for their shipping mistake. NEVER a again with any of their sellers!!.

I ordered a pair of white athletic shoes from a specific brand in size 9 wide. They sent me a black short cut boot in size 10 - totally THEIR mistake. I received a refund after arguing on the phone for quite awhile, but they made ME pay the shipping to return it. It was THEIR mistake and I had to pay for it!

Unbelievable example of extremely poor customer service. I consider this site a SCAM. I placed an order; the incorrect item was sent to me. I ended up paying for the return. I needed to exchange a sweatshirt for a smaller size. I returned the item that was too big. I ended up paying for shipping, and a return fee. My card was never credited for the returned item.
Spend over an hour on the phone with customer service two separate times with no assistance at all.
Their policy seems to be once they have your credit card information they do what the want to.

I spent more than an hour online with an Ellos customer service representative. I was trying to place an order and use my credits and promotions. After all that time, the representative says "I deleted your order" which voided my credits and promotions. "Call back in a week," he said. Are you kidding me? Why should I bother? In a long line of irritating exchanges with this conglomerate of businesses, this is the straw that broke the camel's back.

I ordered coat that was too big, I sent it back and reordered next size down. I got refunded but they kept $27 for shipping and whatever, u think they would have made exception. I’m done with them. Removed my email and took name off mailing list!!! Bye!!!!!

I ordered a fleece lined coat. When it arrived, it did not have a fleece liner. I returned the coat which I had to take to a return center and pay 16.00 for the return. Then they enrolled me in a rewards program without asking me and started charging me 16.95 a month. Unscrupulous behavior!

I used their recommendations for size on a dress I ordered. It was WAY too big. Was going to exchange it but got fed up with their lack of customer service so I went for a return. THEN .. I find out that they are charging me $11.00 to drop it at a shipping station. Processing fee is what they are calling it. Think I prefer to avoid this whole bunch. All of the Full Beauty Brands are a total pain to return or exchange and really expensive. I think I will stick to Amazon in the future

Company sucks. No way of getting rid of their annoying emails.

DON'T BUY FROM THIS COMPANY

DON'T BUY FROM THIS COMPANY! Terrible service. Hour wait. Negative, unproductive result. Product IN STOCK but not available for shipping until 3 weeks later! Then 10 days shipping on top of that. No cancellation even though not shipped because "in process". If product needs to be returned then $9.99 to use their return label but post office will charge $4 for their own label. They charged $5.99 to ship it to begin with. When asked about the discrepancy in price the response was "It's our label". At purchase two weeks ago (product not available for shipping yet) cost with shipping was $20. Thank heavens other products were not "in stock". Since it may cost me $10 to return a $13 order not sound business as a consumer to deal with this unscrupulous group of companies (FULL BEAUTY filed Chapter 11 in 2019) any further. I can't imagine the difficulty I would encounter to attempt a return/refund given their frequently changing policies (per El Paso staff). Corporate fools in New York, customer support in El Paso, warehouse in Indianapolis. WARNING--DON'T BUY FROM THESE COMPANIES! They will screw you over given an opportunity.

My wife cancelled an order after the item did not show up for weeks (notifications, in stock days after ordered). I complained to their customer service & have been getting spammed ever since.
We use to spend about $1000 per year with their sister companies, King Size & Roaman's.
If it continues, the ICC & FCC will get brought into this.
Digital harassment by an on-line store NEVER ends well for them.

This company is HORRIBLE. I bought items for 50% discount - should have been approx $48. Saw in my checking account a huge charge (just before Christmas -ouch) for over $200. After much time and effort, discovered they had double charged me and had not discounted order! They told me I had to wait to receive items and return them for a credit. So I WAITED to receive, returned items, and FINALLY (3 more weeks!) they said they received. But credit is for more than $30 less - they didn’t refund shipping and for some reason, amount refunded for tax is $10 less on return than on items sent to me! Huh?? All in all, THEIR mistakes have cost me $30 and have taken more than a month to get corrected. I will NEVER order from this company again. HORRIBLE.

Horrible, do not use them, customer service is horrible. Just a bad experience. I placed an order on November 29, 2020, 30 days later, still not received my order, but they charged my credit card and I have called and called, no one tells me where my order is. No one cares.