Eloryn Apparel Reviews 

I am so embarrassed I fell for this, I hope others read before ordering. Atrocious quality and would be over $300 to return. Website is a fake as well

I ordered shoes, and when they arrived, they were damaged. Also, horrible quality. I contacted customer service and after 15 exchanged emails, the best they offered me was I would have to pay to ship the shoes back to China and they might offer me a refund after they inspected the shoes, or they would give me a 30% refund and I could keep the shoes. Horrible and will never buy from here again. Byer beware!

On the 14//06/2026 I ordered a Ivar mens mid-length Down parka jacket
Colour black mens XXL size . From ELORYN-APPAREL.All sounded great until I received my package around 26/06/2026
the jacket seemed of good quality until I tried it on could not even get my arms in the jacket . I believe it was a young boys XXL jacket as I could not even put it on it was so small or it had been sized wrong. I immediately emailed the company and explained the problem with the size and explained that I ordered a mens XXL size and that i believe that it was a young boys XXL size and that i wanted to return the said jacket back for a full refund and for them to give me a returns address and they stated that it would cost a 100 dollars to send it back to China . I then replied back stating that they should pay for the returns postage due to the fact that they sent the wrong size.
They then responded back a few days later stating the would give me 30% off my next order and to keep the jacket.
I then replied to their email stating that I would not be purchasing any other items from them and I don't want the jacket as it is to small and doesn't fit and I want to return it. They then responded stating that they would give me a 30% refund and I could keep the said jacket.
I responded back stating I want to return the jacket back for a full refund and I requested the returns address.
They then ignored all my emails I did try a number of occasions to contact them and I did find a phone number on their web page which is not in use and also on further investigation I found one returns address in the USA and another address in the UK and the other one in China.
I sort further advice through a third party and won my appeal and got my money refunded.
So anyone thinking of using this on line retail company ELORYN-APPAREL i would give them a wide birth .
Not a company you can trust as they did ignore my many attempts to contact them.

Total Scam, i ordered 4 suits for my groomsmen for my wedding and they never sent them and never returned emails or calls, so i am just out the money i spent with them

Zero star if that was possible. After several emails and responses my question re sizing still wasn’t answered - alarm bells should have rung then but I decided as the product looked lovely I’d risk it so I ordered it. After waiting for 2 weeks for delivery the item, a kimono, arrived in a completely crumpled state and with stitching on two seams unravelled. Additionally the quality of the fabric in my opinion was not good. I emailed the company asking for a refund but have not received an acknowledgement or reply. I have also completed an on line enquiry form twice and just get back a reply along the lines of how can I help you. When I respond to that I get no reply. Needless to say I will not be using this company again. I will now take this up through another source.

Update to above review:
Since posting the review I have received a reply from Eloryn Apparel regarding the
faulty and awful state of my purchase: unbelievable! not only will I not be returning the faulty item to China at my own expense nor will I take up their offer for a 30% refund and 30% off my next purchase as there most definitely won’t be a next purchase!

Reply from Eloryn:
“ Thank you for your recent purchase with us. We understand that you wish to return your product and we would like to assist you with the return procedure.
We would like to remind you that returns are at your expense and that our warehouse is located in China
To help you, we offer an alternative solution: a 30% refund and a 30% discount coupon for your next purchase. You can keep the product. This way, you won't need to return it and pay the high return costs.
If you do not agree with this solution, please do not hesitate to contact us. We are always ready to help you.

Thank you for your purchase and we hope to see you again soon for your next order.
Sincerely,
Customer Service Team”

Further update:
You really coulldn’t make this up! Eloryn have now come back again and said after their last offer of 20% (not so as they offered me 30% refund!!) “they would now like to make me an even better offer” and that offer was 50% refund and 20% credit off a future item and keep the faulty one!!!! As I said you couldn’t make this charade up! Avoid at all costs!

Eloryn responded to my complaint here on Trustpilot so I followed up with them as they requested and retold the whole story. I thought I would hear something back from them. And you guessed it - they didn't respond. It's really awful and so many other people have had the exact experience. I hate being duped. So buyer beware!

BUYERS BEWARE I placed an order. I am now trying to return as it is too small. The sizes run really small. I placed another order for a larger size. I have contacted them twice now only to be ignored. I WILL. NEVER BUY AGAIN FROM THIS SITE. They have no contact after they have your money

Don’t buy from these. Emailed several times when my goods didn’t arrived. Always polite but no solid answers and no name on emails,tracking didn’t work. Said it was going to deliver never did. Going to investigate blah blah blah AVOID AVOID AVOID

Avoid Avoid Avoid
Products shown on website are fake. What they send you is cheap and awful. Products come from China. They then ignore your emails and never reply when you reach out to demand a return and refund.

I orderd 2 x Asymmetrical Sweater | Cashmere Blend | Elegant & Comfortable. What was sent is embarrassing like a fleece that you'd use for a school play costume.

These Cashmere Blend sweaters are sold by several other retailers. Sadly for you eloryn, I have one from elsewhere. It matches exactly the images you have on your website. So I have a direct comparison of what the Sweater should look like and what eloryn has instead sent me. To break it down
1. Item on website is false advertising.. its not what they send you
2. What is sent is so bad ... its a very cheap fleece that looks nothing like the advertised photos
3. The items sent are poorly sewn again like a school costume someone stitches in a rush ... you would never wear this outside in public

Scam website Avoid at all costs

Still awaiting my order. No email confirmation, can see money come out of my bank. Called the number on website doesn’t go through.

Total con artists. This is a fake store, designed to look legit.

They take your money and fail to deliver your goods. And then spew out all manner of ludicrous excuses.

Almost certainly a Chinese counterfeit operation with a UK presence (run by someone from their bedroom), but not a professional, legitimate outfit. Very likely they are the same company behind Monsta Online, Deloxusa, Puili and Rurob, the latter of which is very aptly named.

The other reviews here are clearly either written by bots, hired hands with a very poor grasp of English, or by the "company" itself.

Hopefully Trading Standards will get to them soon - or better still, they'll defraud someone with a terrible temper, a love of dangerous dogs and a thirst for revenge.

Don’t be fooled like I was. They have disappeared with my money. Avoid at all costs.

didnt expect that the quality was so nice and smooth

It doesn't walk very comfortably. It lacks support

A bit overprice for me. the quality is decent but the price just not make sense to me with what i got.

The right sleeve was not sewn properly So I returned it.

The store is good, fast response to the team, but I expect more payments solution.

Im so happy with my order, thank you!