emag.hu Reviews 

they are not good i didn't recive my package and no one help i send many emails but nothing , i don't recomment anyone

This company is a fraud. I ordered something, I paid for it, and then they cancelled my order. No merchandise and no money. You can’t talk to a real person, there is no way to contact them by phone or in person either.
Stay away from them.

There a a lot of vendors on the site that sell counterfeit electronic items, they sell the same stuff aliexpress does. If you write a review explaining that they don't show it at the product page cause they flag it as a complaint. I have sent back many items even trademark items that were fake.

I purchased a product that stopped working after a couple of days. The seller rom Romania didn't respond to my warranty claim. Emag.hu didn't respond to my request how to proceed with this claim (a foreign seller).

We received a false product, which is simply a replica of the one we were expecting to get.
Return costs more than the item itself.
There is no customer service to emag, no phone number, email address, just a silly AI that doesn't get what you're trying to say.
No help, useless, pointless, not recommended to order from here in my opinion.

Trash company, avoid at all cost. I've been trying to delete my account for a month and they are not willing to. I reported them to the authorities.

Every single time I order something from eMAG.hu, there's an issue. Either the delivery is extremely late, or the package is sent to the wrong location altogether. It's incredibly frustrating to deal with this repeatedly. I keep hoping things will improve, but the same problems keep happening. Definitely not a reliable experience.

J'ai passé une commande le 4 mai sur leur site web pour une livraison le 12. Le paiement a été débité immédiatement. Depuis, je n'ai rien reçu. En fait, cela fait presqu’un mois que j'ai passé commande et je n'ai toujours rien reçu.

À chaque fois que je les contacte, ils me disent : « Ce sera bientôt envoyé », mais rien ne se passe. Quand je consulte le statut de ma commande sur leur site web, il change constamment : parfois, il indique que la commande a été livrée, puis ils la suppriment, puis il indique qu'elle n'a pas encore été traitée, puis il indique à nouveau qu'elle a été livrée.

Au final, rien n'a jamais été expédié. Mais l'argent a bel et bien été prélevé.

Useless, unprofessional staff!!!!!!

4 terméket rendeltem , csak 3 èrkezett meg! Egèr billentyűzet , monitor, Cpu hűtő! A cpu hűtő argb -s kènt volt hirdetve - nem volt az! A monitorba elvileg volt beépített hangszóró - nem volt! A billentyűzeten 4-5 gomb nem működött. Az egèr meg se èrkezett. Miutàn próbáltam felvenni a kapcsolatot az eladóval a garancia jegyen szereplő email nem létezik válasz jött. Az emagra írtam véleményt hogy senki ne rendeljen az emagon lévő Bestmarkt ról ezt az értékelést Emag nem hagyta jóvá majd válaszul epküldték ugyanazt a telefon számot és ugyanazt az elérhetetlen emailcímet ami a garancia jegyen is volt. Egyszóval az Emag nem hogy segített volna de asszisztált is egy olyan cégnek ami nagy valószínűséggel hibàs termékeket árul. Ennek tudatában
nem ajánlom senkinek.

Horrible communication, zero information on delivery times.

Szörnyű ügyfélkezelés, shady cég, inkább hagyjuk.

Terrible costumer service. I ordered a cream, which was important for my shoulder at the end of December. As it hasn't arrived by beginning of February, I checked online and it said "delivered on the 22 January". I couldn't find it anywhere. I contacted the costumer service team, they said oh, actually it hasn't been delivered. But it will be at one point, etc, he wasn't very helpful. I waited another few weeks, nothing. I contacted them again they said your order was deleted. I said ok, where is the refund? She said oh, send us your IBAN and we will refund it. I said so if I didn't contact you, I would have never received my money? She said oh, it should have been automatic, but it wasn't.. And she actually thought that this is an actual, valid explanation. I mean seriously.

My order lost and I never received it.
They don't my money back!
I sent them email but nothing!
Worst online shop in the world!

Disgraceful company! My order was lost/ never sent and instead of helping me they protend that the issue is not their fault! Useless costumer service, where you have to queue for hours to text to a real person. I did this 5 times and each time was told something different, the last one told me that she is in a chat with several costumers and never got back to me with an answer! Afterwards I got an email to confirm that they have dealt with the situtation. Noone helped me in any way after hours and hours spent on the costumer service chat. I paid for my product over a months ago, and I still have no product or my money back. Avoid az any cost!!

Don't buy there, unless you know you won't ever need to return a product. I have been a client for years and usually never had issue that needed a return. Until today when the printer I ordered as a christmas present prints terribly with blue dots on the picture and pink lines.

I opened a return request, this is very easy to do.

They do notify you that a courrier is coming, but then no one comes after 3 weeks, so you go check the status of your return and surprise, they got closed within 1-2 days with no explanation or notification

Then you go talk to customer service, which takes 1h to reach. And they give you fake promises that never happen. "We will reopen the return request", "We will contact the courrier and expedite the process"

It has been 2 weeks and instead of that happening, they just closed again the return request. I hardly believe that the right to close a return request is held by the merchants (since it's a marketplace) and they are abusing their power. And emag has a marketplace does nothing to alleviate this issue.

As of today I am done with emag, will not contact them again or buy from them again and instead submitted a nice chargeback.

Volt egy csomagom, 1 hónapja várom hogy megjöjjön, előre fizettem, a support nem tud semmit tenni, max MEGKÉRDEZNI hogy visszakaphatom-e a pénzem.
Természetesen én vagyok a hibás hiszen naív voltam mert ha valami túl jó ahhoz hogy igaz legyen (73.000 forint helyett 40.640 kiszállítással) akkor az valszeg átbaszás. HANGAR nevű cégtől rendeltem emagon keresztül

Megbízhatatlan, már színte csaló cég. Megbízhatatlan partnerekkel, amit tetéz a sameday nevű rettenet amatőr futárszolgálat. Mindkét társaság elérhetetlen telefonon. Levelekre nem válaszol csak ahogy kedve van. Az egyetlen lehetőség az emag-nál a chat ahol senki nem tud semmit. Borzalom

I paid for my order in advance, the package did not arrive, the money was not refunded, there is no customer service. I contacted the authorities.

Ordered a product, paid a substantial delivery fee for 1-3 January, checked out the delivery date on 2 January : 7-14 January.