I would've give them a 5 star if they didn't recently cut my credit limit in half where I can't use the card anymore leaving my back against the wall as I've been trying to deal with a job loss. Too m... Toon meer
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Lees wat reviewers zeggen
Experience was so great absolutely! More than five stars! I really appreciate all staff work! Everything so nice absolutely! Respectfully yours Coustemer Adnan Khafeef 11/04/2025
Bedrijf heeft geantwoord
Embark is my only card that is a Hassel when I make my payment by phone because it doesn't retain basic info; complete card number must be entered each time, banking routing number & account number mu... Toon meer
Bedrijf heeft geantwoord
I have truly enjoyed having and using my American Express card. It's been a good experience. I will gladly accept a crefit limit increase.
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Alternatieve financiële diensten
- Betalingspasverwerker
- Direct mail reclamebureau
- Communicatieadviesbureau
- Marketingconsultant
- Niet-bancaire financiële diensten
Info over Embark Card Services
Geschreven door het bedrijf
We're a collective team of credit card professionals with decades of experience that set out to create a better credit card company that works to enrich the lives of the cardmembers we serve.
Embark focuses on opening up possibilities with responsible credit to help Cardmembers live life the way they want with exceptional benefits, unique offers, and can't-miss experiences.
Every Embark American Express® Card…
Provides enhanced everyday value through savings, benefits, and rewards –– so you get more for what you spend.
Takes you places you want to go with early ticket access to sporting events, concerts, and unique experiences.
Lets you breathe a little easier knowing you’re covered by industry-leading protections and benefits.
Our Embark suite of products is tailored for moderate to good credit consumers and is currently by invitation only.
Contactgegevens
Embark Card Services, PO Box 88943, 57109, Sioux Falls, Verenigde Staten
- (877) 388-1688
- info@embarkcard.com
- embarkcard.com
3,2
Gemiddeld
67 reviews
Heeft 21% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Had a card with an 18k credit line
Had a card with an 18k credit line. I used it pretty extensively. Any time I sneezed, they put a hold on the card. This last time was for 2 weeks and still waiting. I just cancelled the card. It's definitely not worth the headache.
13 april 2026
Review zonder uitnodiging
RUN FAR AND FAST
Absolutely would never open a card with this crap service again. Had my card for six months and did not use it, went to use it to find out it was canceled for non use. What a joke of a company!
23 maart 2026
Review zonder uitnodiging
they put a hold on my account claiming…
they put a hold on my account claiming i have passed away. sent everything they wanted to show i am still in the world. do not know how they come up with this without any death certificate, very disappointed with them can not even get back my over payment not inclulding the bonus promised/
20 februari 2026
Review zonder uitnodiging
Antwoord van Embark Card Services
We would like to understand what happened in your particular situation to see how we can help or resolve your issue. Our Customer Care Team may be reached at (877) 388-1688 or internationally at (760) 627-0387.
Fraudulent Deduction of Interest Fees on Account Number 139820478
Do yourself a favor and stay far away from this credit card company! It will be pure hell and you will regret it! Please don’t be fooled by the American Express logo!
After numerous attempts to resolve this with Embark Card Servcies I have been unsuccessful so I’m writing this due to the charge of $52.10 being assessed to my account. This is unfair and should not have been done and the amount should’ve never been deducted from my refund without my consent I reached out several months or so ago regarding interest assessed on my account. I put in a complaint with a supervisor named Wanda and she recommended I also send an email. I have been totally unhappy with the service received with this company since I received my credit card. My experience with this company has been disappointing to say the least, especially when they advertise your affiliation with American Express, however, the customer service and the willingness to assist a customer and grant some leniency does not align with that of American Express. I recently received a refund to this credit card from a merchant and although I was disputing the interest fee charged, this company has deducted it from my refund. In addition to that, I noticed my account was assessed an additional $11 and some change in interest and that was also deducted from my refund. I am also waiting for resolution for this dispute and have not received an update as of today. This is by far the worst Credit Card company I have ever seen and I’d like my $52.10 refunded back to my account and some type of resolve as it was not yours to take but it was part of my refund. I look forward to a reply ASAP. charged from a refund credit that I received on the account. This is unfair and should not have been done. I would appreciate if someone could get back to me as soon as possible regarding this matter or just simply refund the $56 back to my account. Embark Credit Card’s, Customer Service representatives lack knowledge, empathy and skills. Thank you and I look forward to someone’s reply and receiving a full refund to the money that was deducted from my credit on your account for the months of May and June 2024.
3 maart 2026
Review zonder uitnodiging
Payment by phone process
Embark is my only card that is a Hassel when I make my payment by phone because it doesn't retain basic info; complete card number must be entered each time, banking routing number & account number must be entered each time. Other companies have simplified this payment process by retaining all that info & only ask barest minimum making payment process smooth & quick. Your process is cumbersome
22 november 2025
Antwoord van Embark Card Services
Thank you for this feedback. We want you to love your Embark experience – please reach out to our Customer Care team at (877) 388-1688 so we can see if we can assist in any way.
The easy card!
I love this card and don't have any problems paying my bill online also so easy and convenient!
19 oktober 2025
Antwoord van Embark Card Services
Thank you for your positive feedback. Your review is a great way to let us know we're on the right track for making our customers happy!
I enjoy having this card and it is…
I enjoy having this card and it is convenient and no frills!
Thank you!
7 november 2025
Antwoord van Embark Card Services
Thank you for the positive note! We're committed to excellence and greatly value feedback from our customers.
No Complaints
Logged on and took care of business promptly and to my satisfaction, which is all a cardholder wants..
6 november 2025
Antwoord van Embark Card Services
Thank you for sharing your experience!
Antwoord van Embark Card Services
Thank you for your feedback!
I can use it anytime when I need it
I can use it anytime when I need it. No annual fee & i can earn rewards points too.
15 oktober 2025
Antwoord van Embark Card Services
Thank you for sharing your experience!
Best service Everything was great service was…
Everything was great service was outstanding. You’re doing good. Keep up the good work.
26 oktober 2025
Antwoord van Embark Card Services
Thank you so much for the great review! If there are any other services you need, please reach out to our Customer Care Team or visit our website.
Antwoord van Embark Card Services
Thank you for the positive note! We're committed to excellence and greatly value feedback from our customers.
Antwoord van Embark Card Services
Thank you for your feedback!
A Positive Experience
I have truly enjoyed having and using my American Express card. It's been a good experience. I will gladly accept a crefit limit increase.
4 november 2025
Antwoord van Embark Card Services
Thank you! We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Antwoord van Embark Card Services
Thank you for the positive note! We're committed to excellence and greatly value feedback from our customers.
I do my payments by phone and it's a…
I do my payments by phone and it's a very easy process and I like how they send confirmation of my payment by email.
3 november 2025
Antwoord van Embark Card Services
Thank you for sharing your experience! We constantly strive to improve, so this feedback is greatly appreciated.
Easy to work with
24 oktober 2025
Antwoord van Embark Card Services
Thank you for the positive note! We're committed to excellence and greatly value feedback from our customers.
Antwoord van Embark Card Services
Thank you so much for the feedback!
This company has a long tradition of…
This company has a long tradition of reliability with flexibility. This is true with American Express credit cards as well as with Travelers Cheques.
4 november 2025
Antwoord van Embark Card Services
Thank you! We're thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Great service
4 november 2025
Antwoord van Embark Card Services
Wow! Thank you so much for the feedback!
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