Emerald Cruises UK Reviews 

The whole cruise was a pleasure on the Emerald Dawn; the whole crew were so kind, always with a smile. The man who cleaned our room, Alex, nothing was too much trouble for him; the two girls in the restaurant, Anna and i think it was Karloina, always knew my wine glass or beer glass was empty there would just fill them and nod at me. The food was first class; the captain did an awesome job navigating the water when the river was so low so five stars to you all

The drought across Europe is causing havoc for all river cruise operators but we couldn’t fault the way Emerald dealt with disruptions to our July Rhine cruise. We were more than happy with the compensation package and revised itinerary and had a great holiday. We have already booked another cruise with them.

We were left at Frankfurt airport by the rep who didn't ring us to find out where we were. Very bad start to a river cruise.

First time with Emerald river cruises, couldn’t have asked for more, food, ship & crew excellent.

We were disappointed in our recent river cruise with Emerald. The dining room was very noisey and conversation was difficult at times. Some fellow cruisers didn't appear to show much respect for the staff - who were all lovely. Appearing at dinner wearing the clothes they have worn all day - standards have definitely changed.

The staff were excellent making the trip easy and enjoyable

Absolutely shocking sales team.
Cannot give a simple quotation in real time.....pathetic
No record of us going down Danube in 2015 with them! Unbelievable!

It’s quite a small boat therefore number of passengers are quite less.All the staff starting from cruise director to waiting staff and the reception staff were exceptionally friendly and helpful. Our chef was also approachable and friendly as we few passengers being vegetarian/vegan.
The number of excursions planned were just right so we had enough time to relax on the boat too.

Great crew food and drinks superb

We had a fantastic holiday on the Emerald luxury yacht Kaia. We cruised from Venice down the Croatian coast which was absolutely stunning. Croatia was beautiful, clean and friendly.
The yacht was fabulous. Our yacht suite exceeded our expectations, Micheal looked after us extremely well. We felt very pampered. The service everywhere was first class. The food was delicious. We would recommend this holiday without hesitation. We will definitely be back!

First river cruise would do another one excursions every stop helpful staff

Good crew, good food, comfortable ship.

The ship was bright and modern, the cabin and servicing excellent. Not so happy with the bar and restaurant service, the people were great, just not enough of them. The noise created by all the passengers (mainly North American) in the dining room was so loud it was hard to converse at times. I am not the only one with this problem, it was widely commented on. More soft furnishings might help.
I would not book another Emerald cruise because the excursions were inadequate. We wanted to pay for extra excursions as listed in the brochure but they did not run, leaving us disappointed. This is in comparison with sister company Scenic. I was surprised how much better our Scenic cruises have been.

Superb from start to finish. So much so have just booked another cruise on the Kaia in November. Cant think of a better way to celebrate our diamond wedding anniversary

It was a brand new ship with all the new mod cons which to a large extent were great. The staff and their service was wonderful and we could not ask for more. Will be sailing again next year.

Incredible staff always helpful and courteous. Wonderful Food and great Tours with excellent guides. Beautiful comfortable ship too

The cruise was excellent. Our only disappointment was being left at Frankfurt airport without a clue on what to do. It was a very busy airport and as inexperienced travellers we found the whole baggage, security, etc rather stressful. A bit more support would have been appreciated.

Everything was excellent! The trips were well organised, interesting and enjoyable. Our cabin was very comfortable and the ship’s facilities were great. Food was amazing and the staff were fabulous.
We had no complaints!