EMP UK Reviews 

Very disappointed!! After spending quite a bit of money and being a loyal customer for years, I had an issue with a parcel not being delivered. DHL tracking advising delivered as well as An Post (which take over when items arriving on Irish territory).
As usual, An Post advised of delivery when item is not left anywhere to be found not even trying to knock or otherwise. Contacted EMP of issue and it was solved within few days with a refund as they do not provide store credit or replacement, you have to reorder yourself. I got confirmation of the solved issue and refund by email.
After four months, I was advised by Roselene (the lady who solved my initial issue) that I would be charged again as I did not confirm that I did not receive the items. I signed a form advising that I did not receive the items 4 months earlier !!!
Apparently I did not reply to an email asking if I received the items. The email in question was sent after the issue was resolved and obviously thought that it was a mistake ( or duplicate) since I got the refund and was told the investigation was done.
I contacted customer service advising of the situation via chat. Solene (another customer agent) advised that they were sorry for the confusion and misunderstanding and that I would not have any money debited again. However, Roselene followed by email to advise that they made aware the investigation team of the issue and that they would let me know the outcome in due course?!?
Make up your mind!
So many contradictions and issues after 4 months when I thought this was resolved. As well, as not receiving the items, 4 months later, I am still spending time and energy to justify and explain that I did not receive the items so that they won't charge me again!!
Very annoying and disappointing experience...

Asked for a refund March 2023 for an item that did not turn up. Had an email today 28th February 2024 saying they ave issued the refund to the original account. I closed this account 6 months ago. They said tough!

Wish id have looked on here earlier.

Use this company if you want to be messed about, item not recieved almost 20 days after ordering, they dispatched the item immediately after i asked for a refund. I clearly stated that i didnt need it anymore, will be refusing the delivery and will be surprised if i get a refund after seeing all the other consistant 1☆ reviews

Good service! Got a shirt from them and love it :)

The WORST customer service I've ever encountered. Waited 40 minutes in the chat just change an address in an order I had just made!
I got a "Hello" from "Sam", and it took me idk 30s to reply and chat was closed. So here I go again, next time I got "Spencer", who replied with a ready made message saying they can't change my order and it's already being processed for shipping and closed the chat (no opportunity for me to reply, neither did he check my order)? I had made the order within the hour, I'm sure the package isn't handed over yet.
Good luck if you need assistance from them!

I returned two items to them for refund, they wanted me to sign declaration that I am unaware of the location of one item. I sent both items. Explained to them that I cannot sign it because it doesn't make sense. They said it's needed so they can issue a refund. I had to contact European consumer centre to have this sorted out. They refunded me after like 3 months. I would give 0 stars if I could. So be careful if you're returning anything to them, there might be problems. Dodgy company. Also the quality of short pants they sell is a bit low. Needs fixing after couple of months.

£3.99 postage for 2 T-shirts that took 10 days to arrive - Shockingly poor - The T -shirts themselves are exactly the same brand as sold on Amazon but cheaper
My advice avoid this company & buy from Amazon, who at least will deliver within 2 days
Will never use this company again
I should really have checked the companies Trust pilot reviews
UPDATE
I HAVE RECIEVED A REPLY FROM EMP - ONLY 15 MONTHS AFTER MY REVIEW.

INDICATIVE OF THEIR TARDY BUSINESS PRACTICES REGARDING THEIR DELIVERY TIMES

AS I SAID BEFORE - DON'T BOTHER WITH THIS COMPANY

The discount code not applied successfully doesnt reduce by 15%

Got some great gear. However if something goes wrong you have zero chance of fixing the issue. There is NO customer services. And if you get something the wrong size you have to pay for your own returns... to Germany! This could result in you paying way more than the item cost just to return it ( they know this of course) and if you happen to buy something heavy (boots, jackets etc.) the cost of returning could be two or even three times.
You will NOT get a refund... ever.
AVOID THIS SHOP LIKE THE PLAGUE!!!

Avoid like the plague.
Can't get hold of them. Sent my order to the wrong address despite me putting it in correctly online.
Hate companies that don't care about their customers. Actual joke

Great products. Ok prices. But if something doesn't go to plan (you receive wrong size etc.) you can forget about this company caring or even responding. You have to pay for registered express post for returns (They insist on it!) which could, if returning something heavy (Boots, leather jackets etc.), end up costing you double what you paid for it. This happened to me when I purchased an €200 leather jacket. I have sent 25 e-mails to this company over the last year and a half. I have never received a response... not once. It feels very scammy.

They don't answer emails waiting on a top for my daughter they bombard you with emails customer service is a joke wouldnt recommend buying off them

Great option for those who previously ordered stuff from UK.

Wide range of clothing, honest sizing guide and quick delivery.

First time using them and everything came on time and fit well. Would be happy to use again!

Joke of a company. Order placed on the 2 of Jan and still not received another 1 placed on the 11 of Jan. And surprise surprise still not received. Order status is lable 7, what ever that means and customer services can't tell me what it means either. JOKE

Second time ordering from EMP, I love their stuff and with Brexit they're my new go to shop without added VAT. Clothing is great quality and shipping from Germany could be faster but better than most places. Good customer service as well ☺️

merch is fantastic i am a massive Rick and Morty fan ordered quite a few bits off them delivery was good products in good order not cheaply made like some say, two reasons why i didnt give 5 stars 1st jocks were small sized cant return so stuck with them, thats just tough but went to place a second order for the mrs seen stuff on 3 for 2 and had discount code but when you add discount it take off 3 for 2 and puts everything back at full price then applies discount. didnt like that so didnt order as it went from what should have been €125 up to €194 but other than that great stuff

Great range of products from a wide range of artists. Very good checkout experience, well priced merch, overall a great experience.

I've ordered from them a few times and have always been happy. Sometimes it takes a few weeks but as it's coming from Germany that's pretty understandable. They've a good selection of products, their products are of good quality and they've pretty good sizing information to help you find the right fit. Would definitely recommend

Ordered Xmas present for my daughter on Dec 4th. Delivered on Jan 9th. Missing part of order. Customer support beyond bad. Emailed them about order before Xmas. They just replied with the original order email. Called them, on hold for over 45 mins. Promised order would be with me before Xmas day. No sign until Jan 9th with an item missing. Beware of this seller.

Placed order on 28th of November, Now 15th of December and order is still "processing". have sent multiple emails, filed a dispute with paypal and nothing. These were alll christmas gifts and its too late to try and get them from elsewhere now. Absolute joke of a company