Employment Innovations by Employment Hero Reviews 

168
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Starting a business is daunting enough, but managing payroll, leave and super payments makes things a bit more complicated. We have used Employment Innovations for the last 5 years and they have b... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Our Accountant who processed payroll had to exit our company due to health reasons more or less immediately. We have used Employment Hero and were not too impressed with their support but since we sta... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

i always have a great experience when needing to get in touch with EI.Jackson is always friendly and efficient. Ratika is amazing, and together we work well with our weekly payroll, keeping each other... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We receive detailed expert advice, delivered in a timely mannor. HR issues often need to be addressed immediately. Employment innovations have always come back to us quickly, they have also been... Toon meer

Bedrijfsgegevens

  1. Business to Business-service
  2. Personeelsadvies
  3. Payrollservice

Over Employment Innovations by Employment Hero

Geschreven door het bedrijf

We offer a complete outsourced employment solution for small & medium size businesses. From employment law advice to outsourced HR, Payroll & Workplace Safety services all supported by a leading software solution.

Our services

Human Resources

Payroll

Workplace Safety

Employment Law

Our Office Locations

Sydney - Head Office
Adelaide
Brisbane
Melbourne
Perth


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

168 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(168)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fast and useful HR advice

Employment Innovations offers a great service which is always provided promptly and with comprehensive on topic advice. I would highly recommend these to any small to medium sized enterprises looking for HR support but not wanting to employ and in house HR specialist.

8 oktober 2020
Logo Employment Innovations by Employment Hero

Antwoord van Employment Innovations by Employment Hero

Hi Karen
Thanks for the Trustpilot review and comments on our HR advisory service. Our team prides itself on prompt advice and your recommendation is very much appreciated.
We look forward to speaking with you again soon.
Regards,
EI.

Beoordeeld met 5 van de 5 sterren

Fantastic experience in the initial…

Fantastic experience in the initial inquiry stage of the process, where relevant and helpful information was communicated with transparency and fantastic timeliness. The implementation process has been very smooth running with great resources made available to help understand the software. Such a fantastic, friendly and wonderfully-equipped team at Employment Innovations in all aspects from the HR advice team to the software and payroll team. Thank you for a great service.

21 september 2020
Review zonder uitnodiging
Logo Employment Innovations by Employment Hero

Antwoord van Employment Innovations by Employment Hero

Hi Ashtyn
Thank you for taking the time to submit a 5-Star Trustpilot review and writing the feedback on our not just our service delivery but the inquiry stage of the process as well.
We look forward to continuing to provide you with Payroll and HR services.
Regards,
EI

Beoordeeld met 5 van de 5 sterren

Great support team

Great support team! Highly recommend

3 augustus 2020
Review zonder uitnodiging
Logo Employment Innovations by Employment Hero

Antwoord van Employment Innovations by Employment Hero

Hi Anastazia

Thank you for taking the time to provide us with a 5-star Trustpilot review and comments.
We look forward to continuing to provide you with a supportive service.

Regards,
EI.

Beoordeeld met 5 van de 5 sterren

With my experience with Employment…

With my experience with Employment Innovations, they're prompt in responding to my questions. Greatly appreciated!

Thank you

27 juli 2020
Review zonder uitnodiging
Logo Employment Innovations by Employment Hero

Antwoord van Employment Innovations by Employment Hero

Hi Ballener Ongoing Bookkeeping
The advisory team loves working with our bookkeeper clients and we are happy to provide you with prompt service.
Thank you for the 5-star review!
Regards,
EI

Beoordeeld met 5 van de 5 sterren

Great service

I've had to call a number of times over the last few months as several clients have needed some extraordinary assistance. Employment Innovations have been patient with listening to each issue and have been able to assist me with clear and succinct advice each time. My clients are happy which is all I need.

21 juli 2020
Review zonder uitnodiging
Logo Employment Innovations by Employment Hero

Antwoord van Employment Innovations by Employment Hero

Hi Terryl
Thanks for posting the Trustpilot review for us, it's great to hear that our advisory team is providing the level of service needed for you to have happy clients.
Regards,
EI

Beoordeeld met 3 van de 5 sterren

We joined & then there was the…

We joined & then there was the Covid-19. Too busy to assess value. So far we have had limited use. Don't enjoy the email process. Phone calls are better but you only have 1 person asseigned to ICB members- a bit lean given the circumstances. But she was lovely to deal with.

10 mei 2020
Review zonder uitnodiging
Logo Employment Innovations by Employment Hero

Antwoord van Employment Innovations by Employment Hero

Hi Donna.
Thank you for taking the time to submit a review.
We apologise that the phone support for ICB members has been experiencing some delays recently, our advisors have all been extremely busy with HR, COVID and JobKeeper enquiries.
We do have multiple advisors available for ICB support and have also improved both our phone and email process so next time you contact us, you will be immediately passed through to one of our expert consultants.
Thank you for your support.
Regards,
EI

Beoordeeld met 1 van de 5 sterren

Not standing on what you say and not…

Not standing on what you say and not keeping time.

4 februari 2020
Review zonder uitnodiging
Logo Employment Innovations by Employment Hero

Antwoord van Employment Innovations by Employment Hero

Hi Nuritu

Thank you for providing some comments alongside the 1-star review.

I can see from our internal records that someone from EI has tried to call and email you a couple of times recently for feedback on the service.

I have passed on your comment to the relevant person internally who will reach out today to discuss your concerns with the aim to find a workable solution.

Please feel free to contact customer care on 1300 144 120 should you wish to discuss any aspects of your service.

Regards,
EI.

Beoordeeld met 5 van de 5 sterren

to be honest the lady I prepare my…

to be honest the lady I prepare my monthly payroll with, Krina Shah, is absolutely fantastic. She responds to my questions quickly and is easy to discuss payroll issues with. She follows through on my queries when she is unable to answer straight away

27 november 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

professional advice

professional advice

great people, professional and well informed staff that make the process of operating a business easy!
they love what they do and are good at it

27 november 2019
Review zonder uitnodiging

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