Encore Musicians Reviews 

438
TrustScore 4 uit 5

3,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We had a solo singer. Juke box jules Julia s plumb. She was amazing on the night. She sang our first dance song at our wedding. And allowed our six year old grandaughter to sing along with her. Mad... Toon meer

Beoordeeld met 1 van de 5 sterren

I would give no stars. Booked my musicians a year before my wedding, less than 1 month before I get a "hoppe you are well email, btw your band now has a personal wedding they are attending so they a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From a Musician/DJ perspective I'll have to say absolutely Flawless,now that might seem worthless because we have a business relation but its definitely the case,so if the Artists/Performers are all H... Toon meer

Beoordeeld met 5 van de 5 sterren

Felt compelled to write a few words, as a musician who uses Encore. Five stars really aren’t enough. As online agencies / booking platforms go, Encore is pretty unbeatable. The app is fantastic, so ea... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online marktplaats
  2. Muziekmanagement en promotie

Geschreven door het bedrijf

Bring your event to life with the UK's largest selection of talented bands, musicians, and singers. Discover unforgettable performers and create moments that resonate forever.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

438 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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3,8

Alle reviews

(438)

16 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

A great website to choose…

A great website to choose musicians/singer. The response from Musicians was quick. I was able to pre-view their talent and listen to their songs before I made my decision.
I would use this service again

3 december 2023
Beoordeeld met 5 van de 5 sterren

Terry and Christine. Piping duet.

Terry and Christine were wonderful. Willing to adjust their performance timing to suit our slightly delayed timings. Played wonderfully and had people singing along. Great feedback from our guests and indeed the venue. Heartily recommend them! Thanks Terry and Christine.

2 december 2023
Beoordeeld met 3 van de 5 sterren

25% Mark-up on musicians price.

I have been a musician on this platform for several years and have had dozens of bookings.
Encore provide a good website service to search for musicians, and provide a seamless payment service that protects customers, plus they have processes to check the abilities and performance of the musicians on their platform. It is probably the best run of the platforms that musicians can easily join. However, Encore have three significant concerns for customers you should know about:
1) They Charge a 25% mark-up on the artists fees, for running the website and payment system. This will add up significantly if you hire a large band/premium performer or people from far away.
2) They put a floor under the prices quoted by musicians, in order to maximise their own revenue.
3) They will try to get you to post a job even if you are just looking at who's available, which is a pain for everybody.
I am posting this review now, because the 25% mark-up now applies to all costs, including travel (previously travel was excluded).
If you see an artist you like on Encore, you will probably find them somewhere else, for less.

12 september 2023
Review zonder uitnodiging
Logo Encore Musicians

Antwoord van Encore Musicians

Hey there,

George from the Musician Support team here.

Thanks so much for your review. I’m so glad to hear about your positive experiences with Encore, and I’m also really glad to hear that you’ve secured lots of well-paid work through Encore over the years.

I’ll be sure to address all of your important points, but I’d really appreciate it if you took the chance to read the benefits of using Encore below.

1. 20% Service Fee:
Encore makes the booking and event experience far smoother and safer for both customers and musicians compared to booking directly on a musician’s website, guaranteeing a worry-free experience.

Here’s how we do that:

- Secure Payments
Our fee ensures the use of an extremely secure payment provider, providing peace of mind for both customers and musicians. We prioritise the importance of safe transactions, so all payments are incredibly well protected. This does cost us a lot to operate, but it’s well worth it for musicians and customers alike, as it allows secure and timely payments that are protected by our refund policies.

- World-class Support
Our service fee helps fund a robust customer service team, who are on hand 7 days a week to assist with bookings, respond to queries and quickly resolve any issues. We also have a team of Bookings Experts on hand to help customers with their music search, a Technical team keeping the website running smoothly, a Marketing team that attracts a constant stream of well-paid enquiries, team members in charge of chasing and securing payments for our musicians, as well as a dedicated team of Musician Support Experts who will help you with any issue (big or small!).

- No Sign-Up or Subscription Fees
Encore is free to join and free to use. As musicians ourselves, we believe that we should only make money when we’ve helped a musician secure a well-paid booking. This is why we charge a service fee to our musicians whenever they’ve secured a booking through us, rather than charge an ongoing subscription fee.

- Professional Supplier Guarantee
We’ve all heard the stories of customers receiving nightmarish service from event and wedding suppliers. Our team’s musician vetting service ensures every customer is in the safe hands of a true professional.

2. Minimum Fees
You raise an important point about the pricing floor. This is really important to us, and is in place to ensure fair compensation for musicians.

Like everyone, professional musicians deserve a fair wage, and so the minimum fees enforced on the site are in line with the Musicians’ Union minimum recommended fees.
This helps prevent the undervaluation of your talent and expertise, and guarantees that our customers are booking true professionals for their special events.

3. Travel Expenses
Thanks for raising this - your sentiment is totally understandable.

However, this change simplifies the quoting process for all parties and aligns with industry standards. Rest assured we have been monitoring the quoting changes very closely, and our findings show that they have been positive for our musician community. We’ll be sharing more on that with all our musicians very shortly.

Again, I really appreciate the time you’ve taken to write your feedback, and we do want to make sure we’re giving you the best service possible, so please do pop me a line directly at george@encoremusicians.com if you have any further ideas or questions.

Thanks for being part of our musician community!

Best,

George
Musician Support Lead

Beoordeeld met 5 van de 5 sterren

From a Musician/DJ perspective I'll…

From a Musician/DJ perspective I'll have to say absolutely Flawless,now that might seem worthless because we have a business relation but its definitely the case,so if the Artists/Performers are all Hunky Dorey & Happy as Larry with the Organisation then there's an insight to how you can expect the Overall Event of your choice coming up Trumps! and there we have it...mines a Fruity Cider please & check out my Band "The Ibiza-Project" if you really want to Party😆..thanks trust pilot👍🏼

27 oktober 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The staff at Encore were most helpful

The staff at Encore were most helpful
Once I decided what I wanted just plain sailing emails followed with how it was progressing when we found the musicians I needed r a Burlingham wf134du thank you all

30 september 2023
Beoordeeld met 1 van de 5 sterren

By far the worst organisation Ive…

By far the worst organisation Ive experienced. They don't like to respond to emails. I was having major issues before the booking, during the booking and after the booking and couldn't get answers. I think Once they receive their fee...they're not interested.

Awful. I do NOT recommend!

Update*

The very email address Ive been told to email is the same address they never reply too lol Very Stupid

22 juni 2023
Review zonder uitnodiging
Logo Encore Musicians

Antwoord van Encore Musicians

Hi there,

We're so sorry to hear that you've had a disappointing experience with our service.

Unfortunately, we're unable to identify your booking based on the information provided above, but if you would like to email us with more information at bookings@encoremusicians.com, our friendly customer service team will be more than happy to help.

In response to your edit: please rest assured the above email address is monitored 7 days a week. If you could provide us with more information so we can investigate what could be going wrong, that would be much appreciated. Thanks!

All the best,
The Encore Team

Beoordeeld met 5 van de 5 sterren

Piper found at last minute

I left trying to book a piper for our wedding until the last minute and was struggling. That was until I came across Encore. It was so easy and they helped me find what I was looking for and gave me a list of choices. I found a piper and our day was complete. He turned up on time and started to play under the balcony of the room my bride to be was getting ready, which blew her away as this was a surprise from me.
Excellent and would absolutely recommend.
Keith.

19 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Efficient and professional

I booked a violinist to play at my mum’s funeral . He was absolutely superb. I have never booked anything like this online but found the whole experience with Encore Musicians to be professional and efficient. Communication was excellent and reliable and the talent and professionalism of the musician was exceptional. I would use them again in a heart beat.

16 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fab company

Very satisfied and will have no worries using them again. Easy to use, good and rapid communication, clear and precise details. Most importantly, no b*llsh*t, no pestering. Honest and trustworthy.

30 juni 2023
Beoordeeld met 5 van de 5 sterren

Loved The Riot Band

Fantastic band and great service. We originally chose the ceilidh band closest to us. They were unavailable but we received responses from available bands.
The Riot Band were fantastic. Great communication before the event, they took on role of MC for cutting the birthday cakes and a brilliant fun evening of dancing. Highly recommend Encore and especially The Riot Band.

29 juni 2023

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