Energy Assets Reviews 

Careless and inconsiderate parking in a bay designed for parents to help keep children safe. All other parent bays were full, the car park was busy and here he was taking up two bays. Forcing myself with a toddler and another mum with a baby, pushchair and a toddler to park further away and had to walk through the car park with cars driving up and down with young children, it was at 3:30pm on 20th Nov 2023. This act shows no respect and a complete disregard for the safety of children, it is pure laziness, if he requires tools park elsewhere and carry them to the area you need to carry out your work.

Edit: in Ramsey Tesco car park.

I know nothing about this. I have not agreed to this appointment at all. I do not want anyone coming to my house tomorrow to carry out work I have not agreed to.

Didn't turn up after cancelling a previous appointment.

Called to raise a power cut at 2pm. Engineer called 30 minutes later to say a team would be sent out to fix issue on our estate. 4 hours have passed and still no engineers on site. Not good when you've a baby and 75 year old vulnerable parent living with you.

At the moment I can't offer a better review because after 47 minutes, as I write, I haven't had my call answered - now 48 minutes. What is the point of this company!!

Update - 1 hour on hold and reading some of the reviews. Frankly I don't have another hour to wait on the phone for what seems to be nothing to happen. How do these companies stay in business!?

Like others here we had a PV/battery system put in some weeks ago.

Installer submitted G98 4 days after install. No response from EA. Installer chased them up via phone and email on multiple occasions over the course of several weeks. No response/transferred to random departments/hung up on/EA denied they were the DNO (they ARE).

They don't have any published complaints process so they are in breach of their operating licence.

We'll be making formal complaints to both them and then the energy ombudsman when they fail to resolve the matter in 8 weeks. As we can't change tariff due to their failures then compensation will be sought.

They are UTTERLY incompetent.

Edit - interestingly within minutes of submitting this review our installer got acknowledgement of the SSEG installation - "letter" dated today, email stamps a few minutes after this review went live. After several weeks of being ignored I suspect this is not a coincidence. Now we'll see how long it takes them to generate an export MPAN.....

Exceptional Professional Services for SSE Reconnection: A Satisfied Customer

Dear Nicola Clark
Planner‑ Gas
Energy Assets Metering & Data.

I am writing this review to express my deepest gratitude for the outstanding professional services you have delivered in relation to the SSE reconnection services. Your assistance has been invaluable, and I am extremely satisfied with the level of support you have provided throughout the process

Your dedication to customer satisfaction is commendable. Your friendly demeanor and willingness to go the extra mile made the entire process much more manageable and stress-free

I cannot emphasise how much I appreciate your consistent support and assistance. Your knowledge, expertise, and dedication to delivering the best possible service have left a lasting impression. The exceptional level of professionalism you displayed truly sets you apart

In conclusion, I am leaving this review to showcase my utmost satisfaction with the services you have provided. Nicola, you have exceeded my expectations, and I wholeheartedly recommend your services to anyone seeking top-notch assistance with SSE reconnection or any related matters

Thank you once again for your invaluable help

Regards

Maj

I am trying to arrange an appointment to have a new meter installed to replace the original meter which was taken out instead of being de-energized. I have been told I will receive a call back within 48 hours with a fast track appointment and no call has been received. I am currently trying to call the planning department as i am writing this review and have been on hold for 2 hour 34 mins and still holding.

I can't believe the service is so bad. I wrote a 5 star review last august on the service I received from them. However the smart meter replacement hasn't worked and between SSE and Energy Assets I still haven't a working smart meter.

Three weeks ago SSE promised to re-engage Energy Assets to resolve the problem and I have spoken with their tele staff to try to arrange the next visit.

On two occasions they have promised to get back to me within 24 hours, however I haven't received either of those calls.

More over I have rang them three time this week waiting on two occasions I waited over an hour to speak with someone, at the end I just gave up.

Yours frustrated
Alan Hobson

It took nearly 3 months to get our import MPAN . Now Trying to get an export MPAN and we’re told it would take 2 days , now, 3 weeks later and still waiting. All the power we are sending to them is not being paid for but they charge for sending to customers.

Installed a smart meter. They didn't register it on their books....for 6 months. They found out when we asked to have the meter removed and didn't have it on their system. This introduced delays whilst they registered the meter and extra standing charges at our expense. It took a long time for them to update their computer after sending photos. You think they could update a computer record in a few mins, not 30 days! Once updated we could finally book the removal.

Just spent 2 hours 2 mins trying to get thru to these Turkeys before hanging up. Reputation built in excellence? I don't think so!

Energy Assets IDNO has been contacted by my solar PV installer 3 months ago requesting G98 certification for my installation following submission of required documentation of my solar panel installation mid September.

It is a requirement that my installer sends this request within 28 days of installation, but my installer actually completed this within 1 business day of commission.

My installer chased E.A for an update, I have personally emailed for updates, and phoned for updates too.

It seems nobody in the Generation team can be contacted by phone, don't reply to emails, and don't provide documentations within their SLA.

I contacted the actual DNO (SSE) and asked if E.A were waiting for them to provide something - within 2 days the giant that is SSE contacted me back!

But as for E.A, I continue to get just silence...

Energy Assets would be deemed a bit more credible if they reviewed emails and simply replied to chasers with "sorry for the delay. We have a massive backlog and I think it's going to take another X weeks to get that documentation to you. That's our commitment.
I note our autoreply saying 45 working days is misleading so we will change that to Y days"

In my case I've been waiting for 65 working days Vs your 45 working day SLA. That's near enough 1 month longer!!

You can do better to manage expectations of professional installers and consumers!

Awful customer service!! Left with a power cut, no electricity or gas with a newborn baby and young child. Tried to speak with customer services as unable to feed baby safely and give medication. I was told on 3 occasions it wasnt their problem, on the 4th occasions they agreed it was but then the staff found it appropriate to laugh down the phone to myself when expressing my situation as felt necessary then hung up when I questioned his attitude!

Ex Planner here

Since starting at Energy assets Darwen with their planning team, I had high hopes for the role. I could complete the tasks very easily and understood that as a new start it could take some time to pick up the day to day routine...

However when going onto the phones and carrying out the work I found myself having many technical issues with the equipment given to me IE: in house systems not working as intended or at all. So I raised various tickets with IT which were seen to at the time but the issue persisted and was greatly impacting my ability to carry out the work.

I raised my concerns to my Team leader and wasn't met with much understanding after explaining the issue to them.

I asked for some guidance in using the said system as the Team Leader had promised me the previous day (this was never acted upon) but was unfortunately met with a call from my agency giving me the news that they decided they wouldn't be keeping me on staff I was advised to leave the building there an then on the grounds that I was being negative about my situation and that they offered me alternative means of carrying out the work (they did not offer me any such thing)

In the end I spent the better part of two weeks raising tickets with and calling IT with little to no assistance.

This company could improve greatly in many areas as customers believe they are cold callers most of the time due to the Ill worded scripts and management don't seem very concerned outside of meeting quotas...

We had a power cut/power surge on 3rd November as did our whole area, unfortunately our two hall and one landing LED lights broken because of this, not sure how or why. We rang up and spoke to the rudest unhelpful and obnoxious colleague- He basically said how do we not know the lights weren't broken before the power cut and if the other people in our estate found out they may try it on too! i said i can take a video of broken lights and said we weren't waiting for a power cut so we can blame someone and get new lights while walking around in the dark. I suppose he has got a point and we could be trying to obtain new lights but he put it across in such a unprofessional manner and making us sound like fraudsters is appalling , the calls aren't recorded too!! So it looks like we have to purchase 3 new light. avoid this company if at all possible.

Not trustworthy. We got a call from them about (non existent) appointment for our gas supply. I told them we don't have gas and they said they were trying to get hold of Roberta. It was clearly a cold call fishing for business and not even clever. No company of this type asks for their client by first name.

I was in Forest Hill, South-East London, at the Junction of Devonshire Road and the A205 Waldram Crescent at around 9.10am on the 12th July.

An Energy Assets van was being driven in erratic fashion and, turning left into the A205 mounted the bell bollard on the pavement, scraping the van's n/s and bouncing the n/s rear wheel into the air. Damage sustained, the van drove off at speed. Couldn't find a general email for the company, so this is my only option.

It was an Energy Assets-liveried Citroen Dispatch van. Registration number available upon request.

Absolutely useless cut my power All day last week lost all my food and my son was stuck in His lift! I’ve called every day to get this sorted out and no one ever calls back!