EngraveDrinks Reviews 164

I ordered engraved bottle for my wife’s birthday and payed extra for next day delivery. An absolute waste of money!

The bottle never turned up and when I emailed you, there was no reply what so ever. I couldn’t even track the item, that option was unavailable.

I really regret making a purchase with you, I will definitely not make that mistake again.

No communication, customer service nor customer support. I’m gutted!

Ordered a bottle of champagne with engraving and image as last min Christmas present. Excellent service and staff was very helpful and friendly throughout ordering process. Bottle arrived before Christmas and very impressed with product. Will definitely recommend!

Fantastic customer service, we ordered an engraved bottle of Grey Goose for my stepson who has just had his passing out parade with the army. When we first received the bottle we were a bit disappointed with the outcome, but they couldn’t have been more helpful fixing it for us & ensuring we were happy , recommended

Excellent service! Came exactly when it should and great quality engraving. Hazel is a pleasure to deal with, fab company!
Donna Hamilton

Amazing! Engraved Just how I wanted . Perfect gift for your love ones
Paid extra for next day delivery, received 3 days after I placed the order so allow couple of extra days if you need it to Be delivered by particular date. However it’s worth the money !

During black Friday week 2019, we came across EngraveDrinks offering an excellent deal on a Jeroboam of Bollinger being engraved for the price of £205.19. This seemed a good deal as the nearest cost was £195 delivered but did not offer the special personalisation and engraving service. It was a very special year for us, so we went with EngraveDrinks as we'd then have a bottle to keep afterwards as a memory.
A couple of weeks after order we received a call saying they may be unable to engrave the Bollinger Jeroboam due to its size and shape and if they were unable to offer this service, would we still accept the bottle supply only. We noted that since the order, prices had now increased and we would not be able to get the special offers available so we agreed.
Our bottle arrived without any personalisation and engraving and when I explained to my team why, they all went back onto EngraveDrinks website and could clearly see that Engraving and Personalisation of a Jeroboam of Bollinger was still advertised and marketed on the website, even showing an image of an engraved bottle! We wrote to EngraveDrinks to ask why this was a service that was on offer but they had failed to do this for us.
Hazel from EngraveDrinks informed us that although they do have this clearly on offer on their website (at a much higher price of circa £250), it was showing as 'Out of Stock.' She asked us why we were upset with this as we had agreed to take the bottle if they could not engrave it.
I explained over and over to Hazel that it was the principal that they are advertising a service and product (with pictures) that they cannot deliver and this is misleading. She repeated annoyingly - it depends how you look at it. I explained that we felt upset because it clearly looks like they did not engrave our bottle to save costs rather than it not being possible (saving costs because they had to source one specula for us - something she had said on her call). If it were not possible, it should not be advertised on their website as a product available for personalisation currently. Hazel repeated that it depends how you look at it. We ended the call with sheer frustration and informed EngraveDrinks we would not be taking a further purchase from them in the future as their advert is still misleading - they advertise a product they cannot provide...in or out of stock! We feel we did not get an engraved bottle as it would cost them more to do. Wish we had ordered with the cheaper champagnedirect.co.uk in the first place, a company that advertises what they can offer!

Engrave Drinks supplied a unique product that delighted the recipient for a great price and on time.

Really happy with the service from start to finish. Website was easy to use. I initially left out the first line of the shipping address and Hazel in customer service was very helpful and the package got delivered to London in under 3 days. Recipient was delighted with gift. Couldn’t ask for more.

Excellent customer service. Wrote the wrong shipping address so my parcel wasnt delivered. Nicholas helped me resend the parcel quickly. Good response time, despite the fact I kept sending emails

Excellent customer service, and a really great gift idea to mark a special occasion. Will definitely use again.

I needed to buy a gift quickly and found Engrave Drinks. I was very satisfied with the service and products on offer. My order arrived on time and I’m so pleased with the gift! I would recommend and buy again.

Excellent service. My daughter loves champagne - in fact it’s her passion and she was absolutely thrilled with her personalised bottle of Krug for her birthday. Thank you so much for the easy online ordering and quick delivery.

Really brilliant service, I cannot fault their customer services.
I ordered an engraved bottle for my daughter’s birthday, and they have gone out of their way to ensure it gets to her on time. I wasn’t sure what to buy, but liked the idea of a personalised bottle.
I will definitely use them again, thank you very much for going above and beyond!

Where to start , from start to finish they were amazing. The bottle that was engraved looked amazing. Would recommend to everyone looking for some thing special and will be telling eveyone i can about them.
Delivery was fast and arrived when promised. Made my brothers wedding day.
Thank you so much

Scott B

I ordered a bottle of Vodka, had it engraved, paid extra for larger text. It was a keepsake for my son after passing his A'levels. Package arrived , packaging was good , but metal lid has a gap in and neck is dented. This was prior to packing so they would have seen it clearly. Contacted Engrave Drinks immediately,. Sent photos. Their reply was swift but told me there was nothing they could/would do,it was their bottle suppliers fault. Pointed out I was their customer. I paid over £30 for a damaged item. Contacting trading standards as they are now not responding to emails. NOT A QUALITY PRODUCT!

Amazing quality, my friend loved her personalised disaronno and it was so much more thoughtful and meaningful than just a bottle of alcohol, the customer service is fantastic and they can’t do enough for you, I would definitely recommend this company and will use them again in the future.

Brilliant service! My partner was overjoyed with his engraved bottle of Courvoisier.
The support team are amazing, they answer all queries as soon as possible.
Will definitely be back.

Brilliant service and was fast on delivery engraving was amazing also I would highly recommend to anyone looking for that special gift for someone

At the moment I am not very happy.

I ordered a Father's day gift first thing in Thursday morning. I did not receive a correct email. But after seeing other reviews and the website they said this was an expected error they are having. So I left it as others had said they still received their gifts.

However, even though I had paid the £10 for next day delivery my bottle has not turned up and now have nothing to give my father tomorrow.

I did email 9am ish this morning as there is no number to contact an I have not been replied to. So thought maybe my order did not go through. But the money has been taken for the gift.

Seems like a bit hit and miss for people.

Amazing service. Asked a question about the engraving and they got back to me within a couple of minutes. The engraving looked great!