ENGRAVERS GUILD LIMITED Reviews 221

After ordering a wrong item, I re-ordered the correct one and e-mailed the company explaining that I needed the item urgently. Less than 48hrs later my item was delivered in time for my grandson's 21st birthday. Excellent Customer Service especially Maddie who kept me informed the whole time which I really appreciated.

Wow, the team at Engravers Guild went above and beyond for me as I requested some additional assistance with my order. The customised pocket watches are beautiful and I am so thrilled to be able to gift one to my Dad for a special occasion thanks to the EG team. Highly recommend and am now a loyal customer.

Amazing, Amazing, Amazing! Above and beyond! Purchased a watch for Best Man for my wedding. All brilliant and easy to do! Delivery company had incorrect address and problem delivering! Nobody’s fault more mine! That said Maddie was world class in supporting and getting this resolved before the big event! Went to the end of the world to make sure I got it on time! Rather than just playing the normal customer care line, she was in constant contact making sure I was updated and what she was doing to get me this special delivery! If only everyone was like her then the world would be a better place. A real asset to the company and just showed how important customers are to the business. Highly recommend using Engravers Guild! Brilliant company! Thank you all.

I just wanted to say, my picture frame is absolutely beautiful. I am delighted and cannot wait to give it as a present. I love the packaging. I love the Work. I love the frame it’s completed to very high standard.

This is the second time I have purchased a personalised oak frame.
The latest frame I wanted was initially out of stock but Maddie updated the site for me and I was able to continue my order. I had a further request which again Maddie helped me with. Everytime I emailed her I received an immediate reply. Her customer service and professionalism is excellent and is an asset to the company

Easy ordering, fast delivery and amazing service! My engraved wine glasses for a friend’s 50th were stunning. Highly recommend this company for extra special gifts.

I had such a great experience with Engravers Guild. The final piece was absolutely beautiful and truly brought to life what I had imagined.

The craftsmanship is excellent, and the attention to detail really shows. On top of that, the customer service was outstanding, very quick to respond and ensured they properly understood my vision.

It’s clear the team puts a lot of care and effort into their work. I wouldn’t hesitate to recommend them to anyone looking for a meaningful, high-quality gift.

Thank you again!

I couldn’t be happier with the service I received.
I ordered a pair of beautiful Dartington Crystal gin glasses with a personalised logo and engraving. The engraving is top quality and I am delighted with the finished product, which is a very special gift for someone.
Engravers guild was quick to respond to my questions and offer advice on my artwork. Communication before, during and after my order was outstanding and they delivered on every level .
I couldn’t be happier and highly recommend!

I ordered a personalized gift for my boss’s retirement party this Saturday, relying on the company’s claim of 3–5 working days delivery. Naturally, I expected the parcel to actually arrive within that timeframe.
Instead, on the fifth day I received an email saying the product is only ready for collection, while the company operates Monday to Friday only. This means I won’t receive it in time for the event, making the gift completely useless.
“Delivery in 3–5 working days” should mean the customer receives the order within that period, not that it is merely prepared or dispatched on day five. This feels very misleading.
I would strongly recommend not relying on their delivery estimates if you need something by a specific date.

I had a last minute wish to get locket cufflinks engraved and pictures inserted and got in touch with Lovelox Lockets ( Engravers Guild ) and they absolutely nailed it! It wasn't easy either, there were 3 sets of cufflinks, total of 10 pictures required in them and all engraved. All this was achieved in 2 days and the cufflinks are simply stunning! This meant that both my sons and I were wearing beautiful matching cufflinks to my wife's funeral. I am so impressed with the quality and service. If it were my business I would be very proud of it. Thank you so much!

Excellent service from start to finish! The watch I received was perfect, and the delivery was incredibly fast. The customer service team were super helpful and sorted out my enquiry no problem. I'm chuffed with the experience and will definitely be recommending this business to friends and family. Thanks for going above and beyond!

Quick response to my enquiry and fast delivery.

Really impressed with the premium packaging and product.

Small issue in transit due to Royal Mail but this was swiftly sorted by Maddie in an efficient and courteous manner. Great service.

Cuff links arrived today and are fabulous especially modern for a young man (our grandson) starting out on a career at 21 thank you so much so fast beautifully boxed and wrapped love them. What fantastic service only ordered a few days ago and amazed how fast they arrived well done will highly recommend and about to order two more sets for my other grandsons for their special birthdays ! Thank you

Had a problem with a watch for our Granddaughter, which was not the fault of the Engravers Guild. After contacting them about the problem they were back on to me within hours which was great. More importantly they had a resolution to the problem and they exchanged the watch within two days, fantastic service considering there was some engraving to be carried out as well.
Can't speak highly enough of this company and considering the service we received, we would recommend them to anyone.
Thank you Gilda for all the trouble you took to resolve the situation so promptly.

An amazing small business who came to my rescue. Fabulous service provided by Gilda and a lovely well priced product. The engravers produced our personalised cufflinks within a day for an 18th after we were completely disappointed and let down by another company. Honestly we cant praise everyone enough they turned a nightmare into something wonderful and we truly appreciated it.. The cufflinks were of a much superior quality, looked brilliant and were loved. We recommend this company, they are great at answering questions, responding quickly and giving guidance - they provide a true service along with a fabulous product. We will definitely be using them again - Thanks again for being so wonderful.

I ordered a pair of silver engraved cufflinks for Valentine’s Day; unfortunately they were flimsy and thin, and below expectations. As they were engraved they could not be returned.

I ordered a photo frame previously which was very nice. Sadly the cufflinks did not live up to expectations.

Update 14 March 2026

Elliot Bishton (founder of EGL) reached out to me soon after my review and offered me a refund (on an exceptional basis, as they were engraved so technically non returnable and non refundable). He was also very helpful in offering some suggestions re other places to source engraved cufflinks.

Excellent personalised customer services and thank you again.

Excellent company.
Beautiful pocket watch for sons 40th birthday
Communication and delivery first class. Refreshingly good service
Thank you

I ordered an engraved whiskey tumbler for a 60th gift . Unfortunately, when it arrived the glass was damaged . I was disappointed because the product itself and the presentation was beautiful and I doubted getting a replacement in the time needed .
Engravers Guild, jumped on the ‘problem’ - no hesitation to replace , which they did within a couple of days .
I highly recommend this company not only for the quality of their products but also their customer service . Such kindness and efficiency .I felt that they really wanted me to be a satisfied customer and me to have the best experience of buying from them .
Blown away quite frankly and definitely use again . Thank you 🙏

We ordered a personalised whiskey glass for my brother‘s 70th and we were so happy with the quality of the engraving and the emblem on the side,it came in a nice gift box, fast delivery I recommend Engraver Guild and definitely be purchasing more in the future.