Enterprise Car Club (UK) Reviews 

There haven't been any Car Club vehicles in the assigned electric charging bays on my road for many many months. As a user with a disabled child, I've simply had to stop using Enterprise Car Club .
I signed up to the club because of the proximity of cars to my location.
Prior to the disappearing cars , I had a high number of problematic hires with vehicles not in the bays displayed on the app, vehicles not unlocking and charging cables missing. One booked car was completely out of charge and there was no nearest replacement vehicle available.
The assistance from the helplines is good but having to phone to track down a car or encountering a problem accessing a vehicle is far from ideal .

On three occurrences i have rented from Enterprise In Jan22 i was charged £100 for damage to a side wall of a tyre which i subsequently proved was incorrect. In Jan 26 I hired a van for transportation from Lowestoft, that particular day there had been heavy snowfall and before i could even drive off the forecourt it took me 20 min to clear the front windscreen the vehicle was covered in snow i was assured that there was no damage to the vehicle. I drove to Southampton and dropped off the vehicle i was told by the rep that the van was fine and he looked forward to seeing me in April for my return journey . Six days later i received a email stating that damage had occurred and i would be charged £250. I wrote a number of emails explaining the above and requesting the signature that i was supposed. to have asked for at Southampton all with no response from Southampton. In April when i had the return journey . I took video footage of the whole vehicle prior to leaving the vehicle had a cracked /broken reversing light and a number of defects which were clearly pointed out. The vehicle also had an add blue alarm continually going off so i drove directly to Lowestoft. The agent there said there were numerous defects on the vehicle which were not reported on the handover sheet and that i would be charged fortunately I had the video evidence to substantiate all of the damage and so i was not charged. so effectively on all three hires i could have been charged substantially. I am now in the process of referring all of three of these hires to the BVRLA who regulate hire car companies. Also to mention that the final hire van was potentially unroadworthy. I have spent numerous hours asking for evidence and procedures which were not followed by and which Enterprise has has failed to respond to. So the moral of the story is take photos video footage of any car / van that you hire.

Tremendous service from the initial booking to collecting and returning the vehicle. Will use again without hesitation and recommend them to all.

Great car, brilliant easy to use service

I arrived at the location to collect the van I had booked, but the van was not there. I was slightly early, so called the office to see what was going on. I was then told that the van was out of service for maintenance and that my booking had been transferred to a van at least 40 minutes travel time from me. I was told that I have been emailed about this. This booking was meant to be at 7.30am and the email arrived at 6.40am. At that time of day, I do not look at messages and had left home to collect the van. I asked if there was another one available and there wasn't. I cancelled the van that was at least 40mins away and went back home. I was moving stuff that day, so had everything piled up ready to go. At home, I looked on their website and could see the van that I had booked had other bookings throughout the day, so I called the company again and again was told the van had been taken out of service for maintenance, I questioned this and said what it looks like to me is that the person who hired the van before me, had extended their hire and I had been bumped. I was told no that has not happened. Then I said I was on their website and could see there are other booking that day and in fact I can still book it. I was told that was not possible, so I booked it and told the person that I had just booked the van for later that day. This is outrageous.

I asked to make a formal complaint and was called by a man a few hours later, who told me that I was correct that the previous renter had been allowed to extend and I had been bumped. So I was lied to by 2 different people when I called. I was furious, as this had ruined my day, I had to move and now could only book the time needed at 7pm. I had planned to move early morning and get on with other things.

I was told that this would be investigated and was offer £10 compensation. To be honest, I was so shocked at this offer that I didn’t know what to say. I wish I had refused it, as what had happened ruined my day and has made me lose faith in this company, the £10 offer was the final straw. I’ve now told them to take that £10 and donate it to charity.

Good access to a local car. Quick and efficient!

I had an extremely poor experience with Enterprise Car Club and, despite chasing multiple times, I still have not received even a basic acknowledgement or resolution after more than 20 days.

Over the weekend, I had booked a car through Enterprise Car Club over a week in advance. The car was located very close to my flat and the booking was confirmed. When I arrived to collect it, the app would not unlock the vehicle. I contacted customer support, who also tried to unlock it remotely, but they were unable to do so.

Enterprise then directed me to a second vehicle, which required me to take an Uber. I was told by customer support that this Uber expense would be reimbursed. When I arrived at the second car, I had the same problem again: the app connected, but the doors would not unlock. Support tried remotely again and still could not unlock the vehicle.

I was then sent to a third car, which required another long Uber journey across London. I finally managed to access this vehicle, but the fuel tank was almost on reserve, so I had to refuel it immediately. I later returned the car with a full tank, meaning I paid for fuel that should not have been my responsibility.

As instructed by Enterprise customer support, I submitted the receipts for reimbursement, including the Uber rides and the fuel cost. I also asked for compensation for the major disruption, as I was meant to collect the car late in the morning but ended up spending hours travelling across London trying to find a working vehicle. I only reached my weekend commitment at around 6 p.m., which was completely unacceptable.

Since then, I have sent three follow-up emails and Enterprise Car Club has not responded or even acknowledged my complaint. It has now been over 20 days.

To make matters worse, Enterprise has also charged my card more than the original reservation amount, without providing any clear reason or explanation.

This has been an incredibly frustrating experience: multiple failed vehicles, significant wasted time, additional travel and fuel costs, no customer service follow-up, and an unexplained extra charge.

I expect Enterprise Car Club to urgently:

• Refund all agreed Uber expenses.
• Refund the fuel cost I incurred because the car was provided almost empty.
• Explain and reverse the unexplained additional card charge.
• Provide appropriate compensation for the disruption and time wasted.
• Respond properly to my complaint after ignoring multiple emails.

I would strongly caution others against relying on Enterprise Car Club until they demonstrate that they can provide working vehicles, transparent billing, and basic customer support when things go wrong.

Convenient and great value for money. Booked a van to get some old furniture out of my mums. Short walk to get the van which was a well maintained Vivaro. App works well for pick up and drop off.

Fast service great customer service

recently used Enterprise Car Club for the first time, and I am incredibly impressed. As a beginner, I faced a couple of minor hiccups with the initial pickup and a payment card issue, but their customer support was absolutely top-notch. They guided me over the phone step-by-step with great patience and professionalism. The vehicle was clean and in perfect condition. It’s a highly reliable service, and I will definitely be a returning customer. Five stars well deserved!

I hired for <3 hrs and my experience was very positive. Well maintained car, clean and includes everything you need for you ride. Customer service agents are amazing and helpful if you need them.

Great service, easy to find cars locally and great value for money.

Smooth trip, smooth collecting and returning, got recharging refund promptly and without questions.

The booking process was simple and I didn't have to deal with customer support at any point.

I've had the worst day because of this company. The instructions for leaving the car park when I picked up the car were inaccurate causing me serious issues exiting the car park. There was no one to assist and no help available. It took me a whole hour and i drove over the pedestrian barriers in the end. Ridiculous. When I returned, the parking space was full and there was no space to leave the car. The car was problematic. Tyres were out of balance giving errors all the time and there was a strange noise from the engine. Never using enterprise ever again. Not in a million years.

The staff were fantastic

They provide terrible customer service, good luck to you if you use them. They have every answer to ensure they can be of as little help as possible.

good car, great efficiency, but let down by dirty interior and exterior. A simple weekly hoovering and wash would soon sort this.

I've used Enterprise Car Club for ages without issue but the last couple of hires have been nothing but hassle. Each time I've had to prove I've not damaged the car. In the most recent hire I've been sent a blurry image of a tyre with a miniscule mark on it. Feels like they are trying to generate cash with nonsense damage claims.

van did not un lock