Environment Agency Reviews 

Sewerage'AND Water/flooding in garden rang,emailed no one at the Environmental agency gives a monkeys. This stuffs going into our water table and all they do is give you a refs number and you never hear another thing. Not fit for purpose.

We live in Mulbarton, Norfolk. Today on our usual walk we met Alex and his crew clearing a ditch in the village which was well overgrown. They were doing a fantastic job in good humour. We had a pleasant chat with them.
There are several ditches in the area here that need cleaning out although we are not sure who they belong too. However very pleased to see this work being done. Thank you.

I'm sure the CEO is on a great salary and pension. And gives not a ppoo for the stakeholders.

Telephoned over concerns about a new development were a neighbour is planning to dump sewage to a 'drainage field'. Customer service representative would not answer any questions including how these decisions were made or details on the legality of such systems. He was so rude and just remained silent over the phone. I was obviously spoiling his quite day, or maybe he was working from home and still in bed! My property is already in a zone 3 flood zone (something else the enviroment agency can't explain, even when I have never been flooded). What use is a government dept for the environment when they can't answer these issues?

Useless company allowing rivers to be polluted by sewage companies.

Complete lack of proper oversight of Water companies and sewage discharge. (ie. numerous sewage discharge on dry days (along with other days). Relies on companies self-monitoring sewage discharge. Lack of proper regulation and lack of large regular fines and penalties for ALL offenders. (Fines and increased water bills should not be past on to customers - it's a monopoly) Too little, too late ! Shameful. Agency needs complete shakeup. Theresa Coffee does not help defending it, with poor excuses. Ultimately, Government's continuing failures to oversee Environment Agency.

A simple application for a variation to a permit was waiting in a queue for 17 months... because they have long queues! Now I'm in a different queue waiting for them to make a refund for the 17 months they kept charging whilst they pondered the queue. Total shambles. Also they put up so many barriers to applying for any change. If you have to deal with them, brace yourself, dig in, adopt terrier mode, and be prepared to wait for years... literally.

Stopped supplying fishing licence at post office. Now online so stopping people's choices to make CASH payments or a place to pay it other than online 😡😡😡

Asked for advice about making a non compliant septic tank comply with the new 2020 general binding rules to be told that 'We don't arbitrate neighbour disputes'.

Zero advice offered and very poor quality response.

The Environment Agency have chopped down all the mature Riverside trees in Kendal. Thanks EA you have turned out beautiful river into an LA storm drain. EA destroyer of towns countryside and wildlife.Scumbags

Bought my rod license for the year but did not realise I already had one so called them up and a lady said no problem send it back with a letter and you will get it refunded.
I must say every person I have spoken to have been polite but I have called four times know and still no refund they say they requested it on the 13th June but it's a finance department that dose the transaction.and not them I sent the license back well before that.
I have raised a complaint and was put in touch with a lady who said she would chase it up only to get a email saying she can't get hold of the rod license department so I have just been given the brush off so I am out £45. They take money like lighting but don't refund total waste of time

Laurence Ralph and David Free from Essex Environment Agency do not answer emails. Still awaiting reply from Simon Hawkins east anglian manager. Got a half reply today did not answer half the points made. No wonder the environment agency gets bad trustpilot reviews. Took 10 days to say the same again without telling me why Laurence Ralph and David Free did not answer emails. There customer commitment is not worth the paper it is printed on. As you can see 91% bad trustpilot reviews. Referred me to LGSCO who have 99% bad trustpilot reviews.
16.03.2022 Just chased up third go at a complaint. Customer commitment not worth the paper it is written on. Environment Agency not fit for purpose.
18.3.2022 Simon Hawkins has now refused to answer questions and took 20 days to refer you to LGSCO which has a 99% bad trustpilot reviews. Which is worse than the 91% bad trustpilot reviews for the environmental agency, quangos need sorting out.

Government over paid cling ons who love to bow before the pm, waste of peoples money and time, no interest in helping anyone, suffering wallys quarry in Newcastle under lyme for 12 month, making my child and others poorly and they have done nothing, a disgrace to be called a public service.

Been suffering for months and months from eggy sulphur smells from whalleys quarry months and months off not opening windows in the hottest weather and they have done what looks like nothing it still stinks.
Maybe different if they had to smell it daily .........

The Environment Agency details on its website that they are there to create better places for people and wildlife!
They certainly have not made a better place for us.
I had a very unpleasant experience with the Environment Agency and on viewing the comments on their Facebook page and on Trustpilot and it appears I am not alone in feeling
disregarded, dissatisfied, disappointed and let down by them.

I would like to voice my support for the legal action being taken by the Environment Agency against Southern Water.

Southern Water has been dumping unprocessed sewage into the sea around the South Coast over a period of many years. I and many others swim in this water and eat seafood from this water.

Instead of investing sufficiently in infrastructure Southern Water has raised customer prices while taking home £200 million a year profit for the last few years.

When the Environment Agency was trying to investigate Southern Water, staff blocked access to records.

Ofwat, the water regulator has been particularly ineffective in dealing with Southern Water.

Well done to the Environment Agency for taking legal action.

Southern Water executives are a disgrace and deserve criminal proceedings against them and their bonuses should be clawed back.

When Fishlake in doncaster was flooded the environment agency in the evenings stayed at a hotel called IBIS hotel barnsley costing £43 per night and eating and drinking in the toby restaurant opposite the hotel whilst the residents of Fishlake had to stay in a hall when they were evacuated from their homes. Nice too see the environment agency workers enjoying their comfort whilst others suffered. Remember these workers were getting everything on expenses. They do have a brand new warehouse rented from Barnsley council which is big enough for them to sleep in on camp beds. Why should they have comfort whist others don't???? Sleeping on camp beds is cheaper than a hotel. Goes to show that they do not care for the environment and just care for themselves.

I would like to bring to people's attention, that the Environment Agency responsible for the area of Cannock, are doing absolutely nothing to stop the stench from the local Poplars Tip, in Cannock, run by Biffa. There has been a stench every day, since last October 2019, somewhere in the locality, yet the EA won't approve the closure of this tip while remedial mismanaged repairs take place. We can't have windows open, put washing out, sit or work in the garden, and pets come in reeking of the stench. We were told that last year up to October, they'd had 64 complaints, and that none of the complaints had been substantiated by their officers - poppycock. Every letter we receive from them starts by saying, 'We take all complaints seriously' - yet more tongue in cheek replies. The EA for some reason seem to court Biffa, in order to keep all things sweet - unlike the stench. In one of the EA's letters I received, the EA had the nerve to quote that they'd received a complaint from the tip management Biffa, that the smell was also from local farmers putting silage on their fields. Yes, local farmers do put silage on their fields, but you can only smell it if fairly close to the field, and the smells gone in a couple of days. How the EA even dare to mention this in a letter, proves to me they are manipulated by Biffa. I just hope someone from gov.uk reads this review.

Hopeless shambles, they have too many people spread over too many offices and they dont know their arm from their leg.