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Epica Beauty Reviews 160

TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I emailed them of an accidental incident and when looking up their contact information it only said by email and that it will take some time to get a response. I was actually shocked and surprised to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Rita was amazing! She gave me a 50% return on My refund and not only that but allowed me access to Home Cosmetology Guide; Ultimate Makeup Guide!!!! This was very professional of your Company and... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I subscribed to learn about my skin and properly take care of it. There is a lot of tutorials and information, plenty to educate your self. Customer care is excellent, when I had an issue with my subs... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First of all, Nick responded immediately to the questions I posed on the AI chat. He listened to my concerns and provided understandable answers and additional information. I am moving today, and ma... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Make-up artiest
  2. Schoonheidsspecialiste-opleiding

Info over Epica Beauty

Geschreven door het bedrijf

BEAUTY FOR EVERY STAGE OF LIFE

? WHY EPICA BEAUTY?

Epica is your daily beauty guide — built to help you understand what actually works for your face, and how to use it.

Instead of generic advice, Epica analyzes your features, skin condition, and undertone to give you a personalized action plan, clear next steps, and lessons created by real professionals.

You don’t just get recommendations — you learn how to execute them, with guidance that evolves as you do.

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Thousands of
5-star reviews
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Tested by
clinical experts
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Trusted by users
across 49 states
Chat OUR COMMITMENT
Sparkles

Personalized Beauty Plan

Skincare guidance built from your skin data — so you know what to use, when to use it, and how to make it work for your skin.

Support Chat

Ongoing Guidance

From daily care to long-term changes, follow a clear routine with step-by-step direction tailored to your skin’s condition and progress.

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Clarity at Every Step

Understand your skin: what’s changing, why it’s happening, and what to adjust — with a plan you can follow without second-guessing.

HAVE QUESTIONS?

We are here to answer them all!

We're excited to help and answer any questions you have! Just click the button below, and let's chat — we can't wait to hear from you!

CONTACT US NOW

STAY ONE SCAN AHEAD

Geschreven door het bedrijf

Master your look — with guidance that fits your face, your routine, your timing
Epica helps you understand what works for you: from building a makeup capsule to adjusting your skincare as your skin changes. Based on your features, your concerns, and your goals, you get a clear plan — plus the techniques to execute it. No guesswork. Just informed choices, done well.

Your beauty routine doesn’t pause — neither does Epica.

Guidance, recommendations, and real expertise, always within reach


Contactgegevens

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GET YOUR PERSONLIZED BEAUTY PLAN

The best beauty decision, you’ll make this year - and next

4,7

Uitstekend

TrustScore 4.5 uit 5

160 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Although I was unable to fix the…

Although I was unable to fix the problem, the rep gave very clear instructions and was very kind.

21 april 2026
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Antwoord van Epica Beauty

Hi ddk! Sorry we couldn't get your issue fully resolved, but I'm glad our rep was helpful and gave you clear guidance.

If you'd like to take another shot at fixing the problem, feel free to email us at trust@epica-beauty.com and we'll see what else we can do.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

Thank you

Thank you for your quick response and the care that was shown.

21 april 2026
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Antwoord van Epica Beauty

Stephanie, this absolutely made our day! Quick responses and genuine care are exactly what we strive for, so knowing we hit the mark with you means everything to our team.

We're just thrilled you had such a positive experience with us. That's the kind of support we want every single person to feel when they reach out.

If you ever need anything else, you know where to find us at trust@epica-beauty.com!

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren
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Antwoord van Epica Beauty

Hey Raveena! Short and sweet, we love it. Glad our feedback hit the mark for you!

We're always trying to make sure our suggestions actually help, so it's great to know we're on the right track.

If you ever need anything else or want to chat about makeup tips, just drop us a line at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

So good in every angle

So good in every thins it’s so beautiful program if we have time love it

20 april 2026
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Antwoord van Epica Beauty

Nadia, your enthusiasm made our day! You know, when our team was building this app, we kept asking ourselves one question: will people actually love using it, or will it feel like another chore?

Reading reviews like yours reminds us why we spent those late nights perfecting every feature. We wanted to create something that feels as beautiful to use as it is helpful.

Thanks for taking the time to share this, even with your busy schedule. If you ever need anything or have ideas for making the app even better, we're just an email away at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

04/19/2026

Good experience

19 april 2026
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Antwoord van Epica Beauty

Hi Gifty! Simple and to the point, we love it. You know, we get thousands of reviews, but sometimes the ones that say the most are the shortest ones like yours.

It tells us that the app just worked for you without any fuss, which is exactly what we're aiming for. Our whole team celebrates these moments because they mean we're getting the basics right.

Thanks for taking the time to share your experience, and feel free to reach out at trust@epica-beauty.com if you ever need anything!

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

I emailed them of an accidental…

I emailed them of an accidental incident and when looking up their contact information it only said by email and that it will take some time to get a response. I was actually shocked and surprised to find out how I was emailed from Rita who she took care of the issue very quickly. I never expected it i will received a response that quick and she was able to take care of the problem. Thank you Rita once again I really appreciate it!

19 april 2026
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Antwoord van Epica Beauty

Hi Anna, we really appreciate you taking the time to share this. It sounds like you had a frustrating situation initially, and we're genuinely glad that Rita was able to help resolve everything quickly for you.

Rita will be thrilled to hear your feedback. She takes great pride in making sure our users get the support they need, and knowing that her quick response made a difference will mean a lot to her.

If you ever need anything else, you know where to find us at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

Seamless cancelation

Seamless cancelation

19 april 2026
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Antwoord van Epica Beauty

Thanks Amentria! Good to hear the cancellation process worked smoothly for you.

If you ever decide to come back or have any questions, feel free to reach out at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

I have had a couple of hiccups getting…

I have had a couple of hiccups getting started. Max was super helpful and encouraging getting through them. Thank you!

17 april 2026
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Antwoord van Epica Beauty

Vanessa, that's so great to hear! Max is going to be absolutely thrilled when he sees this - he really cares about making sure everyone has a smooth experience with the app.

We're so happy he was able to help you work through those initial hiccups. That's exactly the kind of support we want everyone to have when they're getting started.

If you need anything else as you continue exploring the app, don't hesitate to reach out to us at trust@epica-beauty.com!

Epica Beauty Team

Beoordeeld met 4 van de 5 sterren

Interesting

Interesting

16 april 2026
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Antwoord van Epica Beauty

Hi Sandra! That single word actually made our day. It's funny how much can be packed into "interesting" – we've had team debates about whether it means "intriguing but I need to see more" or "surprisingly good."

We'd love to know what caught your attention most. Was it the AI skin analysis, the tutorials, or something else entirely? Your feedback helps us understand what's working.

Feel free to reach out at trust@epica-beauty.com if you want to share more thoughts!

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

So helpful

So helpful. Feels like family

17 april 2026
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Antwoord van Epica Beauty

Vanessa Jo, that just made our day! "Feels like family" is honestly the best compliment we could ask for.

We're so happy the app has been helpful for you. That warm, supportive vibe is exactly what we're going for, so knowing it comes through means everything to us.

If you ever need anything, you know where to find us at trust@epica-beauty.com. We've got your back!

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

Quick professional service

Quick professional service

16 april 2026
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Antwoord van Epica Beauty

Hi Uzma! Your review just made our day. You know, when we were designing the app, one of our core principles was that beauty routines shouldn't feel like a chore or take forever to figure out. We wanted something that could fit seamlessly into busy lives.

It sounds like we hit the mark with you, and that means everything to our team. Quick and professional is exactly what we were aiming for.

If you ever need anything else, don't hesitate to reach out at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

They responded extremely fast and…

They responded extremely fast and refunded all my money that they had charged. unbelievably excellent service

15 april 2026
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Antwoord van Epica Beauty

Patrice, this makes our day! It's so great to hear that our team was able to help you quickly and get everything sorted out with your refund.

We really appreciate you taking the time to share this. Knowing that we delivered excellent service means everything to us, and feedback like yours keeps us motivated to always do right by our users.

If you ever need anything else or decide to give the app another try, we're always here at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

Very fast and easy and very polite with…

Very fast and easy and very polite with my request thank you so much Epica Beauty.

15 april 2026
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Antwoord van Epica Beauty

Thank you so much for your kind review! We're thrilled to hear you had a great experience. If you ever have any questions, feel free to reach out to us at trust@epica-beauty.com — we're always happy to help!

Beoordeeld met 5 van de 5 sterren

Very helpful and easy to understand…

Very helpful and easy to understand with colours and shades

15 april 2026
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Antwoord van Epica Beauty

Hi Georgina! So glad the color matching is working well for you. We put a lot of thought into making sure the shade recommendations feel intuitive rather than overwhelming.

Color can be tricky to get right, so it's great to hear we're hitting the mark for you.

If you ever need help with anything else or want to explore more features, just reach out to us at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

I love how much I’ve learned about my…

I love how much I’ve learned about my skin and the tips

14 april 2026
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Antwoord van Epica Beauty

Hi Catarina! It's amazing how much there is to discover about our own skin, isn't it? One thing that always surprises our team is how many users tell us they've learned something completely new about their skin type or needs after using the app for just a few days.

We actually designed those tips based on feedback from hundreds of users who said they wanted bite-sized, actionable advice they could actually remember and use. Hearing that they're working for you makes all those late-night brainstorming sessions worth it.

If you ever want to share what you've learned or have questions about anything, feel free to reach out at trust@epica-beauty.com. We love hearing these stories!

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

Easy to use app

Whole process was very easy to use

14 april 2026
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Antwoord van Epica Beauty

Hi Phyllis, thank you for your review. We're really pleased to hear that you found the whole process straightforward and easy to navigate.

Simplicity is something we work hard to achieve, so knowing that it comes across that way means a lot to us.

If you ever need any assistance or have questions, please feel free to reach out to us at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

I love it

I love it! Know I know how my skin care is so important

12 april 2026
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Antwoord van Epica Beauty

Glad you're loving it, Claudia! It's amazing how much difference good skincare makes once you understand what your skin actually needs.

Thanks for the review, and feel free to reach out at trust@epica-beauty.com if you need anything.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

I really like your customer service and…

I really like your customer service and the things I have learned to improve my techniques. Thankyou!

10 april 2026
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Antwoord van Epica Beauty

Hey there! Thanks so much for the kind words about our customer service - that really made our day! We love hearing that you've been picking up new techniques too. There's nothing better than when everything just clicks, you know?

Keep experimenting and having fun with it all. And if you ever want to share what you've been working on or need any tips, just drop us a line at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren

Rita was amazing

Rita was amazing! She gave me a 50% return on My refund and not only that but allowed me access to Home Cosmetology Guide; Ultimate Makeup Guide!!!!
This was very professional of your Company and shows a great work ethic. I appreciate all of your help Rita and I may access your websites and then pass them on to my personal website.

Kind Regards,
Kimberly Perez

10 april 2026
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Antwoord van Epica Beauty

Kim, we're so glad Rita was able to help you out! She's fantastic at finding solutions that work for everyone.

Rita will be thrilled to hear your feedback. We'll make sure she sees this review.

Thanks for considering sharing our resources on your website. If you need anything else, just reach out to us at trust@epica-beauty.com.

Epica Beauty Team

Beoordeeld met 5 van de 5 sterren
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Antwoord van Epica Beauty

Irma, we love hearing from people who are ready to step outside their comfort zone! That's exactly what our team had in mind when we built Epica Beauty - we wanted to create a safe space where anyone could experiment and discover new looks without the pressure of a makeup counter or worrying about "getting it wrong."

One thing our users tell us all the time is how the app gave them the confidence to finally try that bold lip color or experiment with eyeshadow techniques they'd only admired from afar. There's something magical about having that virtual playground to test things out first.

If you need any guidance as you explore or have questions about any of the features, we're here to help at trust@epica-beauty.com.

Epica Beauty Team

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