Absolutely shocking Ordered a rug a week ago. Still not dispatched. Daily attempts to contact the company via shop and Watsapp and phone. Laura is Ignoring all requests for a refund and goods s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Despite not being able to send out full order to me, the ability to contact me and let me know, refund me the difference and add some goodies really did make up for it. I had a lovely email describi... Toon meer
Bedrijf heeft geantwoord
Just received yet another order from the lovely guys at Equestrian Rose and once again I am 100% satisfied. Fantastic range at amazing prices and all super quality. I also needed to amend my order and... Toon meer
Bedrijf heeft geantwoord
I ordered a couple of items recently after winning a voucher in the pet of the month competition and found the experience nice and straightforward to order. A fantastic range of products for rider ho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2021, Equestrian Rose Ltd aims to bring fresh and exciting products to the market at unbeatable prices. From your novice ride to your competition horses, we have got everything you need to suit your discipline. We have a huge range of products, from your bridles to your rugs, and that's just the horses! We also have so much for the happy hackers or competitive riders of the world such as jodphurs and chaps. We aim to do what we can to ensure we bring the best products to you and your horse and have a 100% money back guarantee. Your happiness is important to us and we aim to deliver world class service.
Contactgegevens
North East Business Centre, SR5 2TA, Sunderland, Verenigd Koninkrijk
- 07916352629
- Info@equestrianroseltd.com
- equestrianroseltd.com
4,3
Uitstekend
52 reviews
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Excellent products & Excellent friendly…
Excellent products & Excellent friendly service I look forward to shopping with Equestrian Rose again
30 november 2023
Antwoord van Equestrian Rose Ltd
We really appreciate your review and kind words!
Thank you so much for shopping with us.
Kind regards,
ERL
Very happy with everything from…
Very happy with everything from ordering to delivery, and grandson's over the moon with his new riding hat.
Definitely would use again.
16 oktober 2023
Antwoord van Equestrian Rose Ltd
Hi Tara,
Thank you so much for such a lovely review! We are glad that your grandson is happy too, we really appreciate your order and support.
Thank you again for shopping with us!
Kind regards,
ERL
Great items and service
27 september 2023
Very good service
29 juni 2023
Antwoord van Equestrian Rose Ltd
Thank you so much for your review and for shopping with us!
Team ERL
Outstanding service
Outstanding service . Ordered on the 2 day free delivery but received the next day . Highly recommend this seller
21 mei 2023
Antwoord van Equestrian Rose Ltd
Thank you very much for your review, we really appreciate your support and kind words!
Team ERL
Wronge size rug was sent
Wronge size rug was sent, but great communication to resolve issue. Thank you
2 mei 2023
Antwoord van Equestrian Rose Ltd
Hi Steve, we are really glad we could resolve your issue and thank you for being so kind about it and for shopping with us!
Kind regards,
ERL
Five star service as usual excellent…
Five star service as usual excellent delivery very quick xx
25 april 2023
Antwoord van Equestrian Rose Ltd
Thank you very much Louise! We really appreciate your continuous support of our company!
Kind regards,
ERL
Great customer service and very…
Great customer service and very reasonable prices. There was a slight glitch with delivery caused by the courier but this was followed up quickly and I received very speedy responses.
24 maart 2023
Antwoord van Equestrian Rose Ltd
Thank you so much for your review and for ordering with us, we really appreciate it and your kind words!
Kind regards,
ERL
Top quality products
Top quality products, well packaged and quickly delivered, small issue was very quickly resolved and more than made up for..I would definitely order again. Top Marks.
21 maart 2023
Antwoord van Equestrian Rose Ltd
Thank you so much Emma, we are still learning as a company and we always hope to iron out any and every issue that ever crops up, but they definitely help us learn especially when you are so kind about it!
Kind regards,
ERL
good pricing and quick delivery.
20 maart 2023
Antwoord van Equestrian Rose Ltd
Thank you so much! We really appreciate your repeat custom, thank you for supporting us.
Kind regards,
ERL
Arrived Very happy
The parcel arrived all well packaged.The rugs are great and also liked the treats too.Thankyou for your service.
14 maart 2023
Antwoord van Equestrian Rose Ltd
Thank you very much for your review and thank you for buying from our small company, we really appreciate your support!
Kind regards,
ERL
Truely amazing
Despite not being able to send out full order to me, the ability to contact me and let me know, refund me the difference and add some goodies really did make up for it. I had a lovely email describing how hard you did try to find me the rug I had ordered before having to give in I was truely amazed and impressed with how it was dealt with so would like to thank you very much and have been recommending you every chance I get.
Not sure on dates now exactly
16 februari 2023
Antwoord van Equestrian Rose Ltd
Ahh Dawn, this a really lovely review, thank you so much! I am really glad you liked the goodies! Reviews like these really keep us going and knowing we are at least doing something right for you!
Thank you so much for shopping with us!
Kind regards,
ERL
Antwoord van Equestrian Rose Ltd
Thank you very much Alison! Thank you for shopping with us and for the review! We are glad we could be helpful.
Kind regards,
ERL
Antwoord van Equestrian Rose Ltd
Thank you so much for your review and for shopping with us! We are glad you love your gloves!
Kind regards,
ERL
Excellent company
Excellent company and friendly staff all my products I have purchased have Been great quality
2 januari 2023
Antwoord van Equestrian Rose Ltd
Thank you so much for shopping with us and for your kind words! We really appreciate your support.
Kind regards,
ERL
Great Company
Great easy to use website, excellent customer service who were very quick and efficient to deal with my query. Will make Equestrian Rose my first 'go to' when looking for new items.
13 januari 2023
Review zonder uitnodiging
Antwoord van Equestrian Rose Ltd
What a lovely review, we really appreciate it! Thank you very much, we are glad we could make your experience with us a great one!
Kind regards,
ERL
Antwoord van Equestrian Rose Ltd
Hi Steph, That is so lovely of you! Thank you for being an amazing customer of ours, we really appreciate it!
Kind regards,
ERL
My order was a little late but…
My order was a little late but onlythrough postal strikes and I also won a free gift which was a lovely surprise.
Prompt service when I emailed about delay.
Happy to shop with them again.
1 december 2022
Antwoord van Equestrian Rose Ltd
Thank you so much for your kind words Mel! You were amazingly patient, we have been so lucky with how patient all of our customers have been with the delays. Truly couldn’t do this business without you all. We hope you have a lovely Christmas and a happy new year!
Kind regards,
Laura
Fantastic company
I believe in honest reviews and praise where praise is due.
I tried to order another stable tidy for my trailer, I just missed out on the last they had in stock, they are amazing quality and so useful.
Laura was so apologetic that she wasn't able to get me another, she has gone out of her way to look for an alternative.
You couldn't ask for better service, usually when I need to buy something I go to a shop and get it same day, however I no longer do that, why go to a shop when get such a great service, at a great price from equestrian rose, and you know if you need to you have exceptional customer service if anything needs to be changed. Highly recommend there products and there service.
22 oktober 2022
Review zonder uitnodiging
Antwoord van Equestrian Rose Ltd
Hey Debbie, we really appreciate your review on our business. Your kind words mean a lot to us and really allow us to appreciate why we started this business in the first place, to spread positivity and happiness where we can!
Just super.
Fantastic service from start to finish ..exceptional quality and outstanding value for money yard boots and riding boots fit beautifully..highly recommend this company.
31 oktober 2022
Antwoord van Equestrian Rose Ltd
Hi Jinny, thank you for such a lovely review! Your orders mean a lot to our small family run business and help give us the happy boost we need here!
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