Equifetch Reviews 23

Appalling service & communication - placed my order (21082) a week ago - nothing delivered; impossible to get through to anyone at the company.
As I stated - appalling. Do T touch with a barge pole.

Received seemingly fake tracking information. Item didn't turn up. Company uncontactable for several weeks. Ignored my messenger message and deleted my Facebook comment. Had to contact bank to initiate getting my money back. It's not looking very legit at the moment......... In response to the equifetch reply comment..... It was my partner's details used for the order...... You have failed to respond to her and myself via email and social media for a month. Courier had no details of the tracking number and delivery address when contacted. Genuinely not a targeted review. We simply wanted our item. I would happily modify the review if resolution was reached.

Happy customer of Equifetch will be using them from now on. Had my dog products delivered the next day and a good discount on my first order. 5 stars.

After failing to receive 3 Headcollars I emailed and messaged and redo no response. There is no phone number making them impossible to contact when they decide to ignore emails. I threatened to contact my bank at which point they sent a nonsensical reply asking me to always contact them on the email I had contacted them on?? They suggested their emails may be in my junk box. They weren’t. Their email said they wanted to get the issue resolved asap for me however after waiting once again for a response to an email I have requested a refund. Could not recommend less

Will be shopping here for all my horsey bits from now on. Received my beautiful bridle and some extra goodies in my order. Applied a discount at checkout and had speedy efficient delivery. Great experience compared to other online companies!

the customer chat answered my 1st question which was fine. then my next query was ignored for 2 weeks and i had no idea when my order would be delivered . it was very late arriving and took nearly 3 weeks. not the delivery time i was told when ordered.
i will use the site again but hopefully ill be kept informed of any delivery delays in future.

Ordered and paid for stock that didn’t exist

Great product, beautifully presented and prompt delivery. What more could you ask for. Thank you 😊!

Very helpful customer service,Received beautiful Haas brushes. Will be buying lots more goodies from this company.

Thank you

Very helpful and resolved a miscommunication issues very quickly. Brilliant custom service!!

Happy with the customer service. Friendly and helpful.

Positive experience with Equifetch, order arrived quickly.

Prompt efficient service, received my rugs the next day even after placing my order later on in the evening. I emailed about the sizing of the rugs and I had a fast response helping me choose, very good customer service. Fantastic selection of affordable priced products. I will be shopping here from now on.

I have ordered over a week ago try to track my order and it's still waiting fulfillment. I have tried to contact company and no joy in getting a reply.

Have not received my order 😕 have tried contacting the supplier but no response

Contacted 3 times via email and no communication back, took over 2 weeks to get to me. And still no correspondence after trying to cancel order as it took so long

Ordered horse supplements - they arrived swiftly and were a great price - thank you!

Excellent service from start to finish. My order arrived the next day - very happy customer. Will highly recommend.

Highly recommend, efficient service.