ESA Retail Reviews 

I was assigned a mystery shopping task through ESA Retail that required 7 days of monitoring, but the app wouldn't let me start it until the day before the survey was due — it actually blocked me and said it was too early. When I raised this and asked for urgent clarification on whether to continue or cancel, I was basically left in limbo with no proper answer.

In the meantime I've had to go through a genuinely stressful phone call with my provider to initiate a switch, and now I've got them calling me back with offers and I don't even know if I'm meant to be answering, because I still haven't had a clear response on how to proceed. It feels like I'm expected to already know everything and just get on with it, while basic questions about pay and process go unanswered.

Not the experience I'd expect for a task like this. Communication needs to be a lot better if people are going to be relied on to complete tasks properly and get paid fairly for their time.

I’ve been mystery shopping for over 4 years and recently had the worst experience using ESA. I did a mystery shop. It took them 9 days to query my report, then another 9 days to decline. (1st declined report in circa 200) I was unable to query their decision as the brief was no longer available- even though briefs for the same business was available at other locations. Still, let’s say I did actually make a mistake - it should not take the best part of 3 weeks to decline it. Appalling service. To prospective new shoppers - There are loads of mystery shopping companies out there, and most provide feedback within 48 hours. Use any others (I use 6 others) before even considering ESA

A great mystery shopping 🛍️ company with intriguing and interesting assignments .
The staff are very contactable and personable in their natures .
The pay for assignments can vary as with all mystery shopping companies.
On the developmental side some of the very interesting assignments are low in pay…yet contrarily others are quite reasonable .
Thank you ESA Retail …a pleasure to be on your team of mystery shoppers !

At first I was put off because their jobs list tends to get clogged up with two particular jobs/clients that I didn’t want to do. However, once I’d stuck around for a few months I found they do actually have several other types of jobs each month which are more normal. I recommend sticking with them, and in fact they are very contactable and have always got back to me with any queries I’ve had.

Hello Can I apply at Esa as Mystery even tho I'm from PH? I can mystery shop online

Good friendly staff and flexible to fit around my requirements

Worked with ESA for many years now - always found them to be to be a genuine and helpful company

A great company with friendly experienced staff

Very nice and efficient staff with good communication skills