Non existent customer service. Had a necklace for 6 weeks and the ‘gold’ is peeling off and customer service won’t do anything about a faulty item. Steer clear - much better other brands out there t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I bought two bracelets from this company when my cat passed away to remind me of him. One with a little tiny gold star on, and another one with a silver star interlocked with a smaller gold star. Both... Toon meer
Bedrijf heeft geantwoord
Wow. What an amazing service from a wonderful company. Many thanks to both Marianna and Josie for your help and patience. I had a faulty bracelet, which EB happily replaced without me having... Toon meer
Bedrijf heeft geantwoord
Fallen in love with this company after coming across them on Instagram. Beautiful products and beautifully wrapped when received. Amazing Customer Service who go over and beyond to deal with your que... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2011 by brother and sister duo Nick and Louise, the Estella Bartlett family has grown over the years to become the well-loved jewellery and accessories brand that it is known as today. Based in the heart of London, just a stone’s throw away from the creative beacon that is the Tate Modern, our in-house design studio is home to a close-knit and passionate group of creatives pouring their hearts into every design.
Contactgegevens
Unit 1, 9 Bell Yard Mews, SE1 3UY, London, Verenigd Koninkrijk
- +44 020 7235 7723
- hello@estellabartlett.com
- estellabartlett.com
4,1
Goed
60 reviews
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Non existent customer service
Non existent customer service. Had a necklace for 6 weeks and the ‘gold’ is peeling off and customer service won’t do anything about a faulty item.
Steer clear - much better other brands out there that actually look after their customers.
6 oktober 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
Dear Zoe,
I’m sorry to hear that you feel we were unable to help. We asked for a few details so that we could try to trace the order and establish when and where the necklace was purchased, which would allow us to resolve the issue as quickly as possible.
Our products purchased directly from Estella Bartlett come with a one-year guarantee, under which we offer a free replacement where an item is damaged or tarnished due to a manufacturing fault. If the item was purchased from one of our stockists or another retailer, we would recommend contacting the retailer directly, as they are responsible for purchases made through their business.
In this instance, we’re still very happy to try to help. If you’re able to provide us with any details that may help us locate the original purchase, that would be helpful but even if not please get back in touch and we’ll do our best to assist.
Best wishes,
Team EB
Shambolic
I am very unimpressed with the company’s ability to accept orders and get them despatched. I made an order Monday mid morning and it is now Thursday and the order still hasn’t been shipped so what is the point of using a 48 hour mail delivery service! The shipping details say they ship same day if you order before 2pm - utter nonsense and I would not use this company again. Perhaps start and be honest on your website with what you can actually offer as a service.
30 juli 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
Dear Ian, we're so sorry to hear your order didn't ship as fast as you expected!
We offer express shipping, which gets sent out on the same day if the order is placed before 2pm. For standard shipping, our usual timeframe is 3-5 business days, as explained on the website, but this might take longer during busy times like our current Summer Sale. We did add a disclaimer during checkout clarifying that customers who need their orders soon should select express shipping during checkout to avoid disappointment. Our warehouse team is working as hard as they can to get orders with standard shipping out as soon as possible, and we apologise hugely for any inconvenience this may have caused.
If you'd like us to check on your order, please don't hesitate to reach out at hello@estellabartlett.com, as we have only been able to find an order matching your name from 2023. Looking forward to hearing from you!
Best wishes, Team EB
Excellent customer service 👏
I received a faulty pair of earrings, I emailed customer services and they were so helpful. They sent me a replacement pair out with no issue, excellent customer service 👏
30 juni 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
Hi Dawn, it's so nice to hear we were able to help! Thank you so much for taking the time to leave a review, we really appreciate it. Hope you shop with us again soon! Thanks, Team EB x
No idea why customer service is rated…
No idea why customer service is rated above 1 star. Josie doesn't have any idea of consumer law. Probably doesn't know such a law exists. The necklace broke after 10 days, so of course this company offers replacements as they know their products are extremely bad quality and consistently break - I note the many other reviews which mention how quickly items break. Not worth the money or effort to obtain a replacement.
2 juli 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
Hi Jo,
We're very sorry for the experience you had.
We offer a one-year warranty on our products. However, as the product was purchased from our Bermondsey store, the replacement should have been handled there in the first instance.
We recognise that the level of customer service you received was not good enough, and we reviewed the matter internally as soon as it was brought to our attention. Since then, we have updated our returns procedures and taken steps to improve the customer experience.
We hope you are happy with the replacement you received, and we would love the opportunity to welcome you back to our store in the future.
Best, Team EB x
Such amazing customer service
Such amazing customer service. I bought my boyfriend a chain for Christmas and it snapped a few months later. I got in touch with the company to see whether they offer anything but doubted it. They came back with the fact that the jewellery is covered for a year and they just needed a photo and my order number and have shipped us another one for free! So impressed, such fast replies and so helpful! Thanks to Josie from the customer service team.
30 juni 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
That's so great to hear Niamh, thank you so much for taking the time to leave a review! We hugely appreciate your lovely feedback . Thanks, Team EB x
Super friendly customer service
Super friendly customer service and beautiful jewellery pieces! Would extremely recommend.
27 juni 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
That is such lovely feedback Tamsin, thank you so much! Have an amazing rest of your week. Thanks, Team EB x
Amazing Customer Service
Wow. What an amazing service from a wonderful company. Many thanks to both Marianna and Josie for your help and patience.
I had a faulty bracelet, which EB happily replaced without me having to return the faulty one (unlike Monica Vinader). Kindly sorted out by Josie.
I will definitely purchase from you again.
Louise
19 juni 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
This is so, so kind of you, Louise! We really appreciate you taking the time to leave a review, and we were super happy to help. Please don't hesitate to reach out if you have any other issues. Thanks, Team EB x
Great customer service
I had a problem with a faulty product and they were super helpful and quick to resolve it. Great customer service! Thank you 😊
10 juni 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
We're so happy that we were able to help with this, Janine! Thank you so much for taking the time to leave a review. Best, EB Team x
I love the quality of the products and…
I love the quality of the products and good service delivery. I have just recently had. Problem with a faulty necklace (which I love) and I had the most effecient and professional response and a replacement on the way within minutes! The lady at the end of the phone was so friendly, polite and accommodating of my hearing difficulty she was amazing! EB deserves my 5*
3 juni 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
That's so lovely to hear Barbara, thank you so much for taking the time to leave a review! Have an amazing rest of your week. Thanks, Team EB x
Customer Service
I bought a bracelet from here that I absolutely loved and when it broke all of a sudden, the customer team immediately offered to replace it! They were so quick and kind in their response.
& the jewellery here is great quality!
27 mei 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
We're so happy to hear this, Flora! Thank you so much for taking the time to leave a review. Best, EB Team x
Beautiful products and great customer…
Beautiful products and great customer service
26 mei 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
Thank you so much for your lovely feedback Joyce, we hugely appreciate you taking the time to leave us a review! Have a wonderful rest of your week. Thanks, Team EB x
Great looking item and very friendly…
Great looking item and very friendly and helpful customer service team
20 mei 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
We're delighted to hear that, Rhys, thank you for taking the time to leave a review! Do get back in touch if you need any further support. Team EB x
Great service & great products
18 mei 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
Thank you so much for taking the time to leave a review, Taouben! We look forward to your next shop with us. Thanks, Team EB x
Great necklace and fast delivery
Great necklace and fast delivery! Thank you
7 mei 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
That's great to hear, thank you so much for taking the time to leave a review, Claire! Have a lovely rest of your week. Thanks, Team EB x
Brilliant choice of beautiful items at…
Brilliant choice of beautiful items at great prices. Ordered on Tuesday afternoon, received the item on Wednesday wow what fantastic service. Would definitely recommend this seller.
28 april 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
We're so happy to hear this, Allison! Thank you so much for taking the time to leave a review. Please don't hesitate to reach out if you have any issues. Best, EB Team x
Great service
I placed an order recently with Estella Bartlett for some gifts and am very pleased with the items I received. Delivery was quick and I was updated the whole time. I had an issue with a personalised message card and they replied to my query straight away and resolved it. Josie was very friendly and helpful. I would definitely recommend them.
29 april 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
Thank you so much for taking the time to leave a review, we really appreciate it! We're so happy everything worked out in the end. Please don't hesitate to reach out if you have any other issues. Team EB x
I bought a few pieces of jewellery
I bought a few pieces of jewellery, upon receiving, one bracelet was broken before being able to wear. Really disappointing. I won’t be shopping with them again due to quality being so poor.
9 april 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
Hi Lauren, we're sorry to hear that; it's not the level of quality we expect from our products. Please reach out to hello@estellabartlett.com with your order number and a photo of the fault and we'll be happy to send you a replacement, as we offer a 1-year warranty for purchases made on our website. Thanks, team EB x
Excellent customer service
Having purchased the Chunky Rose Quartz T-Bar Bracelet I found myself having to contact customer service to request a replacement after it broke within a couple of days. I would say there was likely a slight fault with the bracelet as I have other Estella Bartlett products and they are all excellent quality. The Customer Service Team were fantastic and efficient in their response and had a replacement on order for me the same day.
24 maart 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
Hi Andrea, thank you so much for taking the time to leave a review! We are happy we were able to help you. If you have any other issues, please don't hesitate to reach out. Thanks, Team EB x
Very fast and great customer service
Very fast and great customer service! My necklace broke at first wear but a replacement was arranged within the same week! Amazing service :)
16 maart 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
We're so happy we could help you solve your issue, Aimee :) don't hesitate to reach out if you need any further help! Team EB x
Great comfort was given when I brought these in memory of..,
I bought two bracelets from this company when my cat passed away to remind me of him. One with a little tiny gold star on, and another one with a silver star interlocked with a smaller gold star. Both these bracelets arrived within 3 days of me purchasing them, and wearing them has given me great comfort during this difficult time. Very reasonably priced and of very high quality.
4 maart 2026
Review zonder uitnodiging
Antwoord van Estella Bartlett
We hope wearing them will continue to provide you with comfort during these difficult times! Sending you much love, team EB x
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