Essex and Suffolk Water Reviews 

Sold property, called and after 22 min wait spoke to nice lady who checked my account and said 0 balance to pay, next day email bill for £57 ish !, tried calling 35 min wait, went through website contact info ( mine field) eventually found link to email, NOT AVAILABLE !!!!! tried WhatsApp, had reply 15 hr later, replied to that now nothing !!!!!> Do they expect you to sit by your phone until they answer.

Absolutely appalling company. three times i've called customer service today... 1st inadequate wrong advice. 2nd couldn't get through requested call back, eventually called back 45 minutes later... was putting me through to emergency appointment book and cut me off! Now have a 50 minute wait time. Still have water seeping into my living room floor. Initial automated messages says how customer care is so important - ABSOLUTE RUBBISH! The complacency and incompetence of this company is off the scale. Tried to log complaint on their website... guess what, you can't even do that as website address 'not recognised'. Greedy, useless company.

I'm incredibly disappointed with Essex and Suffolk Water. Within one month, they cancelled the appointment twice to replace the faulty street stopcock.

Nasty horrible disgusting company. They integrated sewage from Anglian water gave absolutely zero advance information about how billing would work,, considering I had a monthly direct debit with Anglian. I was hit with an unexpected massive combined bill I wasn’t prepared for. With an extremely short payment time. I tried calling and it’s over 1 hour in the phone queue, and only mon-fri while I’m at work. So tried WhatsApp. And they take 3-4 hours to reply to every message and wipe the chat every night. I spent a whole month every single day trying to contact to setup a payment method. That I wanted spread to the next bill. NOT 12 months. And I battled and battled. And gave up. The next contact I get is an attempted and applied for ccj. What nasty horrible arseh**les. Maybe they should pay less to their GREEDY shareholders and employ more phone staff. So customers can actually contact. And they should provide advance notice to major changes. So I get court fees, solicitors fees. So yeah.. they profit out of me. When they are the problem. If only you could boycott and choose water suppliers. I would rather be cut off and buy bottle water. The water in essex is grim anyway. But I have no choice. Welcome to RIP OFF BRITAN.

I cannot thank E&SW enough. They responded quickly two times to an urgent issue. They were very informative and helpful!

Extortionate prices, upped my bill from £40 to £67 per month! Even though last year when they doubled it from £20 to £40 they told me it would pay off my account balance of £140- double checked with them that I wouldn’t get into more debt paying £40, they confirmed and said only submit a reading every six months which I’ve done. And somehow I am now £184 in debt with them!? And they’ve almost double my bill again. Joke of a company, no other company to go with so I have to pay - I'm fuming.
The lady I spoke to was okay, but had no sympathy for what I was saying and just told me the same rubbish I was told last year that if I pay my bill I’ll clear my debt- liars!!!

Tried to call but 50min wait time selected email wow never know such a disgrace of a website they clearly do not want you to contact them will have to complain to ofwat like your reputation. Needs anymore

The company has a call line that after you eventually get to the right line, then you get told delay to answering is 40+ minutes.
The complaints link on their website is broken.
No e mail address

I had a very bad experience with this company it’s unaccountable company which charges you higher charges for water first they fiex water bill and when i left they sent me £1 outstanding bills i have got my credit score down

Once again the rates go up. £140 rise this year. You are a disgrace. Greed is an illness

Rang this shower of a company yesterday 5/03/25 and had a bad experience with two people on customer service. They were rude and insulting accusing me of shouting, I was in extreme distress trying to contact them over the last three days by phone only to be be told by automated message there would be a 55mins wait until they answered the phone. Every time I rang them over a 3 day period I kept getting this message. I told them I am on priority list because of mental health and I was not shouting, but distressed of trying to get them to answer the phone over a three day period. They had no concern for my mental health even though they are aware of it and just offered an insincere apology for talking to me rudely, I wouldn't accept their apology and told them they were insincere and should treat people better on the phone instead of acting like bullies an d being abusive to me. They didn't like that at all and accused me of being racist because I asked to speak to a black person as they know how to treat people with mental health, I then informed him how can I be racist when I am white and so was he. He put the phone down on me and I ended up with the mental health crisis team coming to see me over the way I was treated by this person, They told me I was very distress and if they didn't realise this they need mental health training.

review:

I am extremely disappointed with Suffolk Water. Over the past few years, my water bills have nearly doubled—from around £340 to £642 in just three to four years. Meanwhile, my income hasn’t seen any increase, and yet I have no choice but to continue paying their inflated prices. It’s a terrible situation when you’re forced to accept rising costs year after year without any alternatives or competition. It feels like we are being taken advantage of, with no regard for the impact on our finances. Absolutely awful service and pricing—I’d give them zero stars if I could.

Had to give Essex & Suffolk Water Company 1 star, otherwise they won't publish this, but I give them a "ZERO" star.
What a RUBBISH company, a total disgrace.
I am truly in awe of the sheer audacity it takes to jack up my water bill from £68.87 ( that was bad enough ) to £85.70 a month, i am a single person; a £16.83 increase for absolutely nothing extra. No magical new water source, just the same old crap water flowing out of my taps now at a premium price. How utterly generous of them. The price before was just ridiculous. It’s almost impressive how they can take a basic human necessity and turn it into yet another financial burden.
The extra I will be paying looks like the same old bullshit.
As shareholders and directors will be profiting while ordinary customers are being fleeced for more money. What a BAD company Essex & Suffolk water really are.
Just wonder if i will get a response at all, if so it will be a carefully worded "nonsense" of a response.
Britain is one CRAP country to live in.

Water rates 593 in2023 rhen 746 in 2024 now 937 thus year what a corrupt bunch wont even answer questions .will let it go to 1000 then i will not pay over that.so will not listen to them if they say save water,maybe they should follow the mantra abd save money.

Conor and Reece were helpful, professional and reassuring during this stressful situation. Thank you!

Shambles of a smart meter installation. Installed but not connected to the data network. Ability to input a reading manually taken also away from the website and app. Very slow response from customer service and WhatsApp response time is painfully slow (takes weeks). I now have less data available than I did before. Great job Essex & Suffolk Water - progress !!

We are very happy with Reece’s service—he was amazing! He knows a little sign language, which was very helpful to us, and he made us feel better and smile.

Steph Wisbey was also very quick to respond to emails and extremely helpful. We really appreciate it and highly recommend them!

why no email address?????????????????

This company owes me £345, yet they put my direct debit up from £18 to £50, and now £80 a month. No explanation, unable to contact them by phone so I cancelled my direct debit as I do not owe any money. I received a lovely letter from they stating; "Just so you know, every month we tell credit reference agencies whether you pay your bills on time or not". Like I care. Appalling company!

Although prices charged are too high. Customer services team are great. Very understanding and will help with whatever issue you have.