Essex and Suffolk Water Reviews 

Bad experience and disappointment. I asked essex water t turn off the water supplies in my house to locate water leakage but they couldn't find any and charged me fully for nothing. I had to arrange a local plumber, he did it within seconds. A total ripp off!

Came to fix water leak on stop cock in my garden (their responsibility) We cleared the gravel back, cut back plants and asked them to put back membrane when finished and leave as they found it. Well what a total mess!!! We have mud everywhere, crushed and broken plants, plant roots exposed and left on the surface, mud all up my neighbours wall and all over their drive way and our gravel washed out onto the pavement. Rang customer services and someone was coming out to sort it. Appointment made...no show!!!

Couldn't stop water flowing into and then out of the cistern on Saturday evening! Unable to turn off any stop cocks so contacted E and S Water. About 30 minutes later, the most wonderful ie helpful and effective man arrives and sorts us out. Excellent service ...pity I can't contact the company directly to give them this feedback so they can recognise what an amazing member of staff they have

Water is very expensive so decided to opt in for a smart water meter, turns out it’s not so smart as my bill hasn’t come down and stayed the same. We’ve used 7 cubic meters of water in 2 months which doesn’t amount to £22 a month and they’ve had 2 manual meter readings.
I also have to pay Anglia water £29 a month for drainage which is estimated by ESW, this also hasn’t been updated to reflect what we’re actually using, in fact 5 of the 7 cubic meters of water have been used on the garden, so classed as surface water, my bill shouldn’t much more than a couple of pound a month.
Please check your bills with both companies as I’ve seen discrepancies, especially Anglian water who think they can charge everyone for surface water drainage when it actually flows back to the rivers, they automatically add surface water drainage to the bill of all new customers, it’s only until you make them aware or ask if they charge for surface water they then make the changes this is deliberate fraud to maximise profits.
Both companies are con artists!
Wait until everyone realises water meters are cheaper, both companies would lose mega money and then they’ll put the prices up to compensate for the losses, their just blatantly robbing people out of their hard earned cash and flushing the waste down the rivers!

Reported me to debt company for missing ONE payment which was only ONE month late.

Bearing in mind

1. I thought there was a direct debit in place but apparently in Essex we are charged by Anglian Water as well.

2.I am not living at the property - got no letters

If someone would have called me I could have paid it would of been nice since I am a paying customer and have NEVER made a late payment!!

SO UNFAIR for this to affect my credit rating esp when I am due for a re-mortgage.

So disgusting, Money grabbers!!!

The most incompetent firm ever, I called them that I moved out, they confirmed it back, then 4 years later my credit score shows that I missed payments, then I call them they said they did a mistake but they can't fix it.
Incompetent, useless and bad people.

I would give no stars if I could, I have filled in the bereavement form, and even though they in fact owe a refund,they are still sending bills to my mothers address. Settld advised that this would not happen again, but just received another bill saying overdue payment. Totally incompetent and insensitive to bereaving family

In March paid half yearly bill as I have done before, as I knew I would be moving in the near future, only to receive on the 12th May a bill from them stating that I was a debtor which is not the case, there was also the threat of them placing a mark on my credit rating.
I immediately paid the second half and phoned them was told by a rude and unhelpful member of staff that it was my fault, I had told them that we would be moving she asked for my date of birth and I wondered why I was concerned over these threats I believe that this was intimidation and bullying as I am a pensioner, I am disgusted at the treatment I received as on my account it offered me the option to pay the full or half yearly payment what is the point of offering this when they are going to threaten customers if they choose the half yearly there service is extremely poor. Made a complaint getting nowhere.

Assigned the someone else water meter to me. Nearly 3 years i paid for someone else water. I called every time after I received the bill and asked telling them that it's impossible what one person can use so much water in a month and they keep telling me I have water leakage. For the past month, he calculated for me that he consumed 14 cubic meters of water. I live alone. When I got these numbers, I checked the water meters outside, and it turns out that the meter assigned to me does not turn when you turn on the water, and the one next to it, which has my apartment number written on it, turns, but they still say that there is a water leak.

Reported an issue regarding supply to my house. Lady said someone would be out that day. Twenty minutes later van turned up and a very helpful young man changed the stopcock supplying the house. Completed in 15 minutes.

I got a rude awakening when I checked my credit file and realized I was owning £2 and has a massive impact on my file.
I’ve always paid my bills in full and didn’t know how I missed payment of £2. No reminder was sent for me to no that I was owning them. They just went straight ahead and sticks it on my file.
Every other organisation will send you a reminder without negatively impacting your credit file. Disgusting 🤢

Just wanted to sing the praises of two engineers, Ben Smith and Gary, who attended our property late afternoon into the evening on 22nd February.
After some plumbing works in the property lead to a broken internal stop tap, we received incredibly quick and efficient service to attend to our home to switch off the mains. After finding the mains was cemented over by the council, the engineers returned within the hour to dig up the area and fit a new one.
Whilst this can be a stressful situation, the two engineers were incredibly reassuring and helpful. Providing regular updates throughout without being asked and being extremely empathetic and safe with the condition of our property.
Today they are attending to complete the works and re-cement the area following our plumbers visit.
Thank you again, great service.

Great experience using their service. Contact them is very easy using on-line form. Even when you are moving out from the property.

Great response from ESW when I couldn’t find the stopcock in my drive. Operator came out same day late evening and found it. He was a lovely chap so courteous and helpful. Full marks to ESW

Returned from holiday to find pavement outside house dug up and broadband cables being laid. My wife asked them to be careful as they were close to water meter cover, should not have bothered . broke it into 4 bits. Phoned ESW at 10am to report it, man had repaired it by 1pm. Thats what you call service!

I had an issue with water pressure in my house. Essex and suffolk water booked in for an engineer visit. Engineer named Tom was very helpful in investigating the issue and raising a ticket to get the mains stop cock replaced. I had an issue soon after and ended up with no water supply. Another engineer, Daniel, who was around inspecting the leak came around and spent a good amount of time investigating the issue and getting the team on a priority basis to look into the matter. The issue was resolved in a couple of hours. Quick thinking and very responsive engineers. Great job!

I wish I could give more than 5 stars.
I moved into my house 6 months ago and noticed that every water bill I receive is estimated. I decided to find my meter and give an up to date reading.
Unfortunately I couldn't find the meter where it was supposed to be. I phoned E&S Water but the automated voice gave a ridiculous waiting time so I hung up.
After searching around on their website I found a facility for sending the company a message, which I did. I received an automated email reply advising that replies could take up to 10 days. To be honest I thought that I may not hear anything back.
Today, 7th October, about a week after sending the message, I received an email advising that an engineer would call within the next 4 weeks.
I couldn't believe it when, 5 hours later - yes the same day, an engineer knocked on my door. He had cleared away the gravel from the lane outside my property. He showed me the meter, took an up to date reading, covered up the meter with gravel and even gave me a card where he had drawn a little sketch showing where my meter is.
It is easy to get annoyed when it takes so long to speak to someone on the phone, as I often do, but I take it all back when the service given is as outstanding as this experience has been.
E&S Water, thank you for such first class service and please give your engineer my thanks, he was very helpful.

Threatened to have the £11.00 monthly bill recovered even thou my account is £43.54 in credit please sort it out Essex and Suffolk water 😡😡😡😡😡😡

Took an hour and 10 minutes to have my call answered. Unacceptable in anyone's view I would think!

Wish it could be a 10! We are elderly serious health issues . On Saturday night we had a burst main in West Horndon and lost our water. Within an hour (remember bank holiday) Sam was with us after an hour and a half he said it was a big job as we had lower pressure than we should do will get a team within an hour and a half. We are all elderly so asked them to come back Sunday they were here from 7 - 11. All polite friendly couldnt fault them superb customer service I’ve had texts from Darren an all back to normal with no mess. Senior managers your Brentwood team work load up 300% but still they smile and are polite.