Fantastic company. Great to be able to source such high-quality produce so easily. Yes, some things are more expensive than your standard UK supermarket fare but then the quality is far superior. Once... Toon meer
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Lees wat reviewers zeggen
wanted to get some biscuits for my sister to remind us of our European holidays as kids. Best place to find them bar going to France myself. Only grumble is that shipping/tracking information wasn't r... Toon meer
First time of using. I was searching online for a particular brand of French wine you cannot buy in a UK supermarket and came across this website. They had the wine available for UK delivery. I ord... Toon meer
I ordered canned chestnut puree of which over half of them were dented, not sure if they were like this before shipping or damaged during shipping. One out of three boxes of biscuit were completely sm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Supermarkt
- ook in
- Italiaanse kruidenierswinkel
- Levensmiddelengroothandel
- Voedselproductenleverancier
- Zuivelhandel
Geschreven door het bedrijf
EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.
Contactgegevens
35, Craven road Le Supermarche, W23BX, London, Verenigd Koninkrijk
- 02037193696
- info@europafoodxb.com
- europafoodxb.com
4,6
Uitstekend
438 reviews
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On a negative point,I thought the…
On a negative point,I thought the packaging could Have been smaller.Apart from that everything was great
27 juli 2023
Review zonder uitnodiging
Will never use this company again
Update:
Well, after a 2 week battle (and them continuing to email me after I told them I was giving up), they emailed me yesterday to say they had reviewed the photos and were refunding me for 4 pots which they could see had opened, while they are still maintaining below that there was only one picture of one pot. Curious. Anyway, I didn't ask them for a refund, but hey ho, I'll take the win .. its the hardest earned £1.05 I ever got :D
One silver lining is the Customer Service manager I employ in my business reviewed the entire, prolonged email conversation I had with Europa foods and said that it was the best example she has ever seen of how to wind up a customer and ensure they never come back, for example, however many times the customer asks if they can speak to you on the phone to get some clarity, completely ignore this and reiterate that they have only sent one photo of one pot. My customer service manager also has asked if she can use it in her training as it is better than the examples she made up
I ordered 32 yogurts but the use by dates were 9 days away. I've bought them from a supermarket with a shelf life of 4 weeks so I was disappointed. But that was nothing compared to the customer service. The box was crushed during transit by DPD and 13 of the yogurts were no longer sealed and the lots were squashed. I sent a photo of the unopened crushed box, and 7 photos of the pots to Europa foods but they said that this did not affect the quality or taste of the product. True, perhaps, but as they have to be eaten within 3 days of opening I do not view this as a good service. Even worse, they keep accusing me of sending multiple photos of the same single pot, despite me sending photos of multiple pots. I am at a loss as to how to get them to look at the photos again. I now give up. I'll never use them again
20 juli 2023
Review zonder uitnodiging
Antwoord van EuropaFoodXB
Dear Penny,
Thank you for reaching out to us regarding the refund for the 13 pots. We understand your concern, but as per our previous communication, we are unable to process the refund for 13 pots based on just one image of one slightly bent not leaking pot.
In order to accurately assess the situation and proceed with the refund, we kindly request that you provide us with a clear picture or video showing all 13 pots ( not one pot from different angles but 13 pots in one photo) that are damaged. This will help us verify the extent of the damage and ensure that we process the refund appropriately.
We apologize for any inconvenience caused, and we appreciate your cooperation in providing the necessary evidence to expedite the refund process. Once we receive the required documentation, we will promptly review your case and proceed accordingly.
If you have any further questions or need assistance, please don't hesitate to reach out to us. We value your business and aim to resolve this matter as efficiently as possible.
Thank you for your understanding.
Kind regards,
Europafoodxb Team
Great place to purchase products from mainland Europe
Initially visited this site to look for some confectionery items that are not typically sold in the UK. Searching through their website was relatively easy and the selecting of the products I wanted was successful. The ordering process was swift and without any problems. The communication from the company telling me about the process of my products was really good. Overall had a great experience and I would happily buy from then again
1 juli 2023
Review zonder uitnodiging
This is a great place to get your…
This is a great place to get your favourite European foods - especially my favourite cereal Golden Grahams
29 juni 2023
Review zonder uitnodiging
Coffee for Senseo
Simply, they have the product I want. I buy senseo carte noire coffee and I can't find iot anywhere else in the UK Well done
23 juni 2023
Review zonder uitnodiging
Great service and products
24 mei 2023
Review zonder uitnodiging
Great selection of products and…
Great selection of products and reasonably priced. Online services easy to use. Prompt delivery, packaged well. I will happily use again.
6 mei 2023
Review zonder uitnodiging
Great company and great selection.
22 april 2023
Review zonder uitnodiging
Good range of products
Good range of products , arrived well packed and quickly . I am definetly satisfied with my buying
27 april 2023
Review zonder uitnodiging
GreaGreat European businesst products
Great products, it is difficult to find a good price for Vichy mineral water in London, but Europe food make a great business. Delivery was prompt
Highly recommend
19 april 2023
Review zonder uitnodiging
Delicious French food with exceptional quality
One of our favorite supermarkets. We order French food with EuropaFood quite often. Their range is CRAZY! Everything is fresh and the quality of the products is exceptional. As for delivery, we have never had any problems: the courier arrives on time, the packaging is good too, everything is well-packed and was delivered chilled. I can highly recommend this supermarket!
17 april 2023
Review zonder uitnodiging
Delivered promptly
Delivered promptly, These are a present that has been given yet, so I can't comment.
14 april 2023
Review zonder uitnodiging
Excellent Quality and Service
Excellent Quality and Service, products arrived safe and cold
5 april 2023
Review zonder uitnodiging
Good service
Had the item I wanted in stock and arrived with a useby date of July 2027 which is really good as I bought 8 tins. Good delivery service
12 april 2023
Review zonder uitnodiging
Products we found whilst in France but not available in the shops here.
products that we were looking for, simple ordering and fast delivery...
Better prices would be welcome though :-(
30 maart 2023
Review zonder uitnodiging
Easy to order and good price with the…
Easy to order and good price with the offers, very quick delivery!
17 maart 2023
Review zonder uitnodiging
Andouillette: recommended.
Product (Andouillette) was received on the date promised, was very well packaged and, once cooked, very, very tasty.
23 maart 2023
Review zonder uitnodiging
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